DIY E Liquids Reviews

Name: DIY E Liquids
Rating: 4.09

4.1 Rating 1,642 Reviews

74 %

of reviewers recommend DIY E Liquids

4.1

Based on 1,642 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

Visit Website

Phone:

03301359440

Email:

info@diyeliquids.co.uk

Location:

Unit 1 Millard Industrial Estate, Cornwallis Road, West Bromwich
B70 9BY

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DIY E Liquids 5 star review on 26th September 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I can’t really comment. I’d forgotten about the order, it was so long ago I’d forgotten about it until I received an email asking for a review. Haven’t received any products so it’s probably time to instigate a charge back”

Helpful Report

Posted 2 years ago

“I made my first order they arrived quicky but the one vape was listed as 2% nicotine just as I anted but when I opened the vape it turned out too be 0% when I contacted customer services they replied asking for pictures I sent them pictures and haven't heared anything back. It's. Shame really as everything else was very positive”

Helpful Report

Posted 2 years ago

“Don't buy elux wild from here everyone I've had in 3 boxes has been defective,all taste burnt from first puff,all other vapes have been fantastic though”

Helpful Report

Posted 2 years ago

“Nice but not very strong in flavour compared with other brands on the market 🙄”

Helpful Report

Posted 2 years ago

“One item wasn't in my order without warning, refund was slow to process (two weeks) but it came in the end. Was a struggle to contact customer service. Prices are great, rest of order was fine and would use again as one delay that was made right is forgivable but would stay away if this is common.”

Helpful Report

Posted 2 years ago

“Started off well but the last batch of disposable vapes I bought had about 5 duds in it, which made it a very expensive and disappointing experience. I probably won't risk re-ordering.”

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Posted 2 years ago

“The vape arrived a day later than the estimated delivery date and time which is fine however I noticed the box was slightly beat up when it arrived. After two days I charged the vape but noticed the light started to flicker inside the vape and the liquid started leaking out of the charger hole. I can only imagine this happened from being miss handled during delivery.”

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Posted 2 years ago

“Got Recommended by a friend,so I made an order,but tbh I was a little disappointed with the juice as their was just no flavour? And I like mine to be tasty as I like the Fruit Flavours,but you couldn't Taste anything,so I'm thinking of buying the Flavour concentrated and adding some to them (even tho I don't know how) lol, but they did come with in 2 days,just wish they would add more flavour plz.”

Helpful Report

Posted 2 years ago

“The vapes are cheap, if there is a fault with the item the communication with the company is poor, little or no response.”

Helpful Report

Posted 2 years ago

Hello, Firstly thank you for taking the time to get back to us with your feedback, we always strive to provide the best online experience, so feedback such as yours really does go a long way to help improve our service. Whenever customers face issues with the products they received we recommend they contact us via phone or email as soon as possible. Upon checking our email correspondences we can see that a member of our customer services team responded to your email on 02/05/2023, and explained our returns policy to help you resolve your issues. If you still require any further assistance, please feel free to call us on 0121 824 5029 Kind regards, Customer Services DIY E Liquids

Posted 2 years ago

“Thats second time when I order elfbars from You guys. First time was all good, I bought 20 of them and all was Ok. This time I've order 30 elfbars, package was nice, delivery on time but more then half of them are finish very shortly sometimes after 3-4 puffs its just stop working. Aint got clue why is that.”

Helpful Report

Posted 2 years ago

Hello Daniel, Thank you so much for taking the time to leave your feedback, it's reviews such as this which help us improve and maintain the customer service you would expect from an online retailer. Whenever customers face issues with the products they received we recommend they contact us via phone or email as soon as possible. If you still require any further assistance, please feel free to call us on 0121 824 5029 so that a member of our customer services team can help you resolve any issue as soon as possible. Kind regards, Customer Services DIY E Liquids

Posted 2 years ago

“Fast delivery but one of the products received was incorrect and I am still waiting for a response a week later regarding this.”

Helpful Report

Posted 2 years ago

Hello Billee, Firstly, thank you for taking the time to get back to us with your feedback, we always strive to provide the best online experience, so feedback such as yours really does go a long way to help improve our service. We can see we have unfortunately fallen short of a full 5-star review, we apologize for not being able to provide the service you have expected. However, rest assured we will do our best to remedy this for you. Upon checking our email inbox, we can see that you sent your initial email on 05/05/2023 at 11:31, and we sent a reply within 2 hours at 13:31. We are happy to see that you have been in communication with a member of our customer services team the past week via email, and we have now been able to ressolve this issue for you. If you require any further assistance, please feel free to call us on 0121 824 5029 Kind regards, Customer Services DIY E Liquids

Posted 2 years ago

“I have been ordering menthol refills for many years, but now they don't seem to be available and had to order a different flavour. What is happening.”

Helpful Report

Posted 2 years ago

“Still waiting to hear when I will receive the rest of my order”

Helpful Report

Posted 2 years ago

“Ordered a vape on 28th April and still waiting for an update about where it is”

Helpful Report

Posted 2 years ago

“Vapes are good but I’ve ordered twice and both orders have been wrong”

Helpful Report

Posted 2 years ago

“Disappointed, as on last order 2 of the disposable vapes would not work. Have not yet had a response to my email about it.”

Helpful Report

Posted 2 years ago

“Hiya, I got my order today and I’m not too happy with 2 of them strawberry ice cream one and mango ice mini elux as the box’s had been destroyed and when I opened it you have to suck on it to get anything out of it. This is the second time something had gone wrong with my order. I either would like a refund or you to re send them to me as this is not what I ordered. if something happens like this again then I’m sorry but you will be losing me as one of your customers as I spend a lot of money on my orders for them to go wrong”

Helpful Report

Posted 2 years ago

“Have never had a problem with the products but on my last order I didn’t receive everything that I had ordered but was still charged. I wrote an email to explain what had happened but have yet to receive any response from the company it has been a week now”

Helpful Report

Posted 2 years ago

Hello Kirstie, Firstly, thank you for taking the time to get back to us with your feedback, we always strive to provide the best online experience, so feedback such as yours really does go a long way to help improve our service. We can see we have unfortunately fallen short of a full 5-star review, we apologize for not being able to provide the service you have expected. However, rest assured we will do our best to remedy this for you. A member of our customer services team has reach out to you via email and we have arranged for your missing items to be dispatched. If you require any further assistance please feel free to contact us on 0121 824 5029. Once again we apologise for any inconvenience caused. Kind regards, Customer Services.

Posted 2 years ago

“Spent over £70 on vapes 2 4000 puffs vapes broken in transit emailed customer service still no reply from them have the decency to reply to emails would be good. Still no reply from customer service as of 14 april”

Helpful Report

Posted 2 years ago

“Did not get a liquid, emailed but no response”

Helpful Report

Posted 2 years ago

DIY E Liquids is rated 4.1 based on 1,642 reviews