“I love the style, fit, and durability of Eddie Bauer’s clothing. I have been a customer for over 20 years. I do have one complaint, however. Why do the pockets in women’s shorts and pants have to be so short? I can’t put my phone in my pocket because it falls out. Even keys fall out of the front pockets. Please, please make them a little deeper!”
“Recently purchased womens camp shirts online. When I received them, I was very disappointed. You could see right through the! The material was very thin and cheap. You'd have to wear an undershirt, but what's the point of a summer shirt like that! Returned them!”
“Quality workmanship on women's hoodies, but the sleeves cannot be pushed up. I recommend stretchy fabric on cuffs. Also, women's sweatpants are made for petite, not average height., which is unfortunate.”
“Call Center issues. 1 hr on hold, every 30 seconds, longer than usual wait time plays. After holdiong 1 hr, the system stops the recording. Why do you not have expected wait time for customers. You also call out COVID pandemic, it should be Business as Usual. What a poor excuse for lack of service. Chat function not working either and only available for 3 hrs. I used to work in Telecom and know how phone systems work. Upgrade your system, f you don't have EWT and sdd more agents. LLBean, Lands End, Amazon... all give service and have over the past years. Now holding again, wonder how long or if I ring into oblivion.”
