“Very unorganised and not at all reliable. Will never use again. According to the delivery policy items should of been dispatched in 1-2 days. Ordered on 02/02/24 still no response by 07/02/24. Needed items for a job so cancelled and went elsware and requested refund which they accepted but im still yet to receive. I then received a dispatch message on 14/02/24 i had to email again to tell them that i had cancelled and would not be accepting the delivery. They obviously then managed to cancel their side which is the only thing they managed to do correctly.”
“Needed some mains operated smoke and heat alarms for a property we were upgrading and checked other places on this company came out tops, decent prices, delivered the next day can't fault it.Well Done.”
“Purchase through the website and everything went smoothly delivery was for next working day but when checked on the delivery company DPD it was getting returned. Contacted customer service and spoke to David very nice and helpful reorder everything and I received it next day all except 1 roll of cable that again the delivery company DPD did not deliver but again David sorted it”
“I had to contact customer service twice before my order finally arrived, a week after I ordered it. I first emailed them and was promised a response the next day but this didn’t happen. I then rang and the order was delivered the next day.”
“Took 2 week to ship the lights out, that’s not delivery time but how long it took to pick and pack and send. Did email after a week got no reply, called up and was told i would get a call back, got no call back.
Then 2 weeks after placing the order got a shipped email.
Don’t normally go out my way to leave feedback but this has come as a result of getting 3 emails from them asking for feedback.”
English
