“Replaced like for like hard wired alarms and they didn’t communicate with each other, took them out and put the old ones back in and worked fine.
Contacted tech support and was told I have to get an electrician to check the wiring no doubt at my cost.
Will be better using my local screwfix next time.”
“Did not purchase in the end as it was the wrong cable
So I called to cancel my purchase and was ask far to many times if I want different items
Then finally told it’s cancelled but it will take 5/7 days to get a refund
Rubbish refund can be done over night
So not that impressed”
“It appears that this company is simply acting as a broker and does not actually stock any electrical products themselves.
I placed two very simple orders, yet they shipped them in several separate deliveries. To make matters worse, the final package was sent to the wrong address. They were never responsive, despite my repeated attempts to contact them and resolve the issue. I tried several times to sort this out with their customer service, but unfortunately, nothing was ever resolved”
“Didn’t turn up had to call to find out my purchase hadn’t even left the warehouse.
Wasn’t very apologetic or please to speak to.
Had to delay the project.”
“3 RCBOs missing from my delivery and wrong cable sizes sent. I have phoned and emailed 3 times providing photos but there has been no acknowledgement or reply to the emails. I have had to cancel the planned work as I have no idea if the items I have paid for will ever appear. Will be seeking a refund via my credit card company as there is no communication from electricalwholesalers4u leaving me with no options and out of pocket.”
“Appalling! 14 days. Still no product. No refund. The customer service is terrible. Upon contacting 10 + days of no delivery. They said they botched up the delivery, and will send next day. I called electrician accordingly. Called again on the day to be told no delivery sent. They kept my money 14+ days and counting. No clue if and when will I get refund. Raising this with ombudsman abd ny bank now.”
“Still waiting for a reply for a rcbo that was sent wrong after I sent them the proof they wanted to see I’ve not had any response to the last two emails”
“i ordered on 21/Feb.. and i have yet to receive my order.
order number E63084.
no email .. no apology.
have emailed and waiting for reply
diappointed.”
“Wrong items sent, listing on website is misleading. Contacted customer service as pick list including in packaging indicates they packed Item I ordered, they keep saying item is discontinued. It should not be listed on there website as I specifically needed discontinued item. Got nowhere with customer care.”
