“Appalling! 14 days. Still no product. No refund. The customer service is terrible. Upon contacting 10 + days of no delivery. They said they botched up the delivery, and will send next day. I called electrician accordingly. Called again on the day to be told no delivery sent. They kept my money 14+ days and counting. No clue if and when will I get refund. Raising this with ombudsman abd ny bank now.”
“Still waiting for a reply for a rcbo that was sent wrong after I sent them the proof they wanted to see I’ve not had any response to the last two emails”
“i ordered on 21/Feb.. and i have yet to receive my order.
order number E63084.
no email .. no apology.
have emailed and waiting for reply
diappointed.”
“Wrong items sent, listing on website is misleading. Contacted customer service as pick list including in packaging indicates they packed Item I ordered, they keep saying item is discontinued. It should not be listed on there website as I specifically needed discontinued item. Got nowhere with customer care.”
“This is the second time I’ve ordered from this company, and once again the delivery took over a week to arrive—this time even longer than before. The delays meant my trades had to be pushed back, causing unnecessary disruption. Extremely unreliable service. I do not recommend ordering from them.”
“One item was missing from my order despite being told on email all items were dispatched- I wasn’t informed and only noted once I opened the packages. My electrician came to fit my EV charger and was unable to. Extremely disappointing service.”
“Waited over a week for delivery. Emailed twice with no reply. I phoned and was told the parcel had been lost in transit. Fair enough but why no reply to emails ?
Items we’re sent out and received next day.”
“Ordered 47 lights total delivered 2 then couldn't supply rest of lights and refunded me 45 lights, what's the use of 2 lights emailed regarding this got ignored”
“Absolute Shambolic customer service. The light I ordered arrived smashed and broken, yet it took over 10 emails to even get an initial response. They then promised to send a replacement out which never arrrived and a month later I am still awaiting the refund. They even have the cheek to insist on deducting postage costs from my refund, even though the goods were broken when delivered. The customer service is truly appalling and I'm only sorry I couldn't give less than a one star review. I will be taking this up with my card company and avoid these people that don't value customers.”
“I have not received my goods from Electrical Wholesalers 4 U. Tommorrow will be a week since I ordered from you. So now I have asked for a full refund, thus I cannot give you any stars.”
“Preferred the materials on Wednesday for next day delivery to enable me to install on Saturday. Materials still not arrived meaning I am unable to undertake the job.”
English