“Very unorganised and not at all reliable. Will never use again. According to the delivery policy items should of been dispatched in 1-2 days. Ordered on 02/02/24 still no response by 07/02/24. Needed items for a job so cancelled and went elsware and requested refund which they accepted but im still yet to receive. I then received a dispatch message on 14/02/24 i had to email again to tell them that i had cancelled and would not be accepting the delivery. They obviously then managed to cancel their side which is the only thing they managed to do correctly.”
“Took 2 week to ship the lights out, that’s not delivery time but how long it took to pick and pack and send. Did email after a week got no reply, called up and was told i would get a call back, got no call back.
Then 2 weeks after placing the order got a shipped email.
Don’t normally go out my way to leave feedback but this has come as a result of getting 3 emails from them asking for feedback.”
“Was happy with costings and website and ease of use. The schneider distrbution board has arrived damaged. A £400+ enclosure in it scardboard box with only a black plastic wrapping around it. Naturally thrown about by the courier and is now not useable.”
“EV Charging Unit supplied did not work. It's now over 2 weeks since I contacted the company regarding next steps and still no further forward. Now having to charge my car on a public charger.”
“The WORST experience I had so far with Online sellers. The order was not responding with a parcel which I collected from the Post Office (supposed to be delivered to my address). The parcel was damaged and some articles were stolen. Also invoice is set up for equipment NOT responding at all with the one included in the damaged parcel.
I am going to contact the seller to explain this unusual situation.”
“What was advertised is not what was received. You have to buy all the amps individually do not buy from this company find a company who would sell you a product different from what was advertised. Now I have to buy the plugs individually. Avoid if you look at the picture i certainly didn't get that at all”
“fedex was to deliver my package was text to say package to be delivered 03/10 waited in all day was not delivered emailed 04/10 package was to be delivered 04/10 between 830 1230 now 12 15 no package”
“Price of my order was good though the wrong items were delivered. So now I have to take time off work for the collection of the wrong items and then again for delivery of correct items. Being self employed means their mistake has cost me money…”
“I ordered and paid for three items
2 smoke detectors and 1 heat detector
Only the heat detector was sent and when I queried it by phone and email there has been no response
DO NOT USE THIS COMPANY”
“ABSOLUTE JOKE OF A COMPANY! AVOID AT ALL COSTS, MY ITEM ARRIVED DAMAGED AND CUSTOMER SERVICE WAS POOR, HAD TO KEEP CALLING THEM TO FIND OUT WHAT WAS HAPPENING, EVENTUALLY GOT A REFUND 2 AND A HALF WEEKS LATER AFTER CONSTANT CHASING”
“I was supplied a used and consumer box along with wrong RCBO INSTEAD OF 6A RCBO I was sent 3 16 A RCBO when I returned I was told that consumer box was sent from our warehouse as we can trace the serial no but RCBO were not sent from our warehouse
So they accused me as if I have bought these RCBO FROM SOME where else and sent it them I have not been refunded for these RCBO”
“I ordered fans and controllers. I phoned to confirm both items were in stock and was told they were and that I would get them in 2 days which would have been fine.
Nothing arrived I phoned and was told there were no controllers and was told it would be weeks before they would be in. As the controllers were the ones that suited the fans this caused me no end of problems.
I still do not have my credit for the controllers.”
English