“Packaging of my smoke/heat/CO alarms was very poor - covered in bubble-wrap, inside a plastic bag - but fortunately only the cardboard boxes were damaged. Otherwise, the items were delivered on time and are what I ordered.”
“The EW4U web-site offers free next working day delivery for orders over £100.
I was dissapointed when the goods did not turn up as stated and then annoyed when I was told my order was delayed due to some items being out of stock. I think EW4U should have contacted me rather than me having to chase them!
However Jennifer in Customer Service apologised and was very helpful and kind of salvaged the situation so I will certainly give EW4U another go.”
“Ok to use if your not in a rush to get the kit.
I place the order and it took a week before they even shipped it out.
Then when it arrived i found that 1 item was missing and a place of paper telling me the item is missing and they will ship it at some point.
I email them to ask if they have an update on when i expect the missing item, DHL were the only ones to tell me that they were sending it out, when they provided the tracking number.
At no point was there any customer service comms from them, just a courtesy email with any information Ie timescales, missing item etc would have been nice.
I will use them again as they are cheap, but not if i need the items by a set date where i'm to meet my customers timescales.”
“I was very disappointed with the delivery, I was expecting delivery last Friday, parcel did not arrive until Tuesday, I had purchase materials to complete job.
You need to have a talk with you delivery company”
“Used this co for the first time for 2 heat alarms , 6 smoke alarms and 7 carbon monoxide alarms Aico make interlinked . Paid in full and then when goods arrived message saying they have NIL stock of the carbon monoxide units . NOT impressed”
“Good prices, delivery a bit slow, 1 out of 10 bulbs was faulty, have sent two emails and pictures - no positive response or replacement, obviously broken, they asked for more information...”
“Goods arrived ok, although the air master extract fan has no electrical connections
I will require a replacement pretty quickly as the clients are moving into the house
I have ordered additional items and the only slight downside is the order online only as sometimes you would like to chat about a product.
I can be contacted on 07802645405”
“The product was as expected and a reasonable quality. The delivery and cost of shipping was not so good. The price to send two small lamp patresses was exorbitant and the dispatch wasn't very quick.”
“Delivery took forever to arrive and when it did the courier delivered to the wrong place. I couldn’t find a phone on the website to call customer service, the online chat was hopeless. The items still in the box awaiting the electrician to come back so I hope at least the products will be good.”
“Easy site to navigate and friendly staff ( phone call to check delivery time)
Arrived as stated.
However I did receive the wrong item which was different to my original order as stated on my paper work..
Error in the stores during pick list..?”
