Emile et Rose Reviews

Name: Emile et Rose
Address: The Granary, Highfield Farm, Clyst Road, Topsham, Devon
Rating: 4.88

4.9 Rating 155 Reviews

97 %

of reviewers recommend Emile et Rose

4.9

Based on 155 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	100%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Emile et Rose:

Born in 2002, in the historic town of Topsham in Devon, Emile et Rose offers timeless, traditional clothing and accessories for babies aged up to 23 months. Established by two cousins, Eve and Mike, Emile et Rose continues to flourish under the same family ownership today.

Visit Website

Phone:

01392 677555

Email:

hello@emile-et-rose.co.uk

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Emile et Rose 5 star review on 21st October 2024

Jessica H

Emile et Rose 5 star review on 24th September 2024

Ellie C

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It looks beautiful but disappointed. The first time wearing it just to walk out in pushchair the stitching had come away down the side... wouldn't have liked to have paid full price for it.. However I have bought other items and been really happy with them.”

Helpful Report

Posted 3 months ago

I'm sorry to hear that you have been disappointed with one of the garments that you've received from us. If there is ever an issue with any of our garments, we will do our best to rectify this and encourage all of our customers to contact us to give us the opportunity to do so. I have emailed you directly for more information as we were unaware that there was a problem and will do our best to resolve it for you.

Posted 3 months ago

“I never got my package”

Helpful Report

Posted 8 months ago

Hello Claire. I am sorry that you are unhappy with your experience with us. After some investigation, I can see that your parcel was dispatched on the same day as the order was placed. It reached the destination country within a few days and travelled through the customs clearance department. A customs charge was issued to you using the contact details provided on your order. Unfortunately, the fee was not paid in time, and after the 14 day period had lapsed the parcel was rejected and is in the process of being returned to sender. We will of course refund your order when it arrives back to us, alternatively we could arrange for the parcel to be resent to you. It would be fantastic if we could resolve this issue for you. Please get in contact with us using our email address, our live chat, social media platforms or by telephone, we are always happy to help.

Posted 8 months ago

Emile et Rose is rated 4.9 based on 155 reviews