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Essential Clinic Reviews

4.6 Rating 1,212 Reviews

92 %

of reviewers recommend Essential Clinic

Company Reviews

4.6

Based on 1,212 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Essential Clinic:

We're changing the way you see a doctor in Canada, starting with easily treatable issues like hair loss and ED. Essential offers medical consultations and Health Canada authorized treatments to help men overcome challenges with hair loss and erectile dysfunction. We know it’s not easy going to a doctor in Canada, especially if you need to speak about personal health issues that can result in awkward conversation. But with Essential, you’re able to shop prescription products and talk to a medical professional discreetly from the comfort of your own home.

Every prescription is reviewed by a licensed Canadian doctor or nurse practitioner, who are available for online consults and follow-ups 7 days a week. All medications are shipped in discreet packaging directly to your home within a few days of approval.

To treat hair loss, Essential offers prescription finasteride 1mg and 5mg pills, dutasteride pills, topical finasteride, and topical minoxidil.

To treat erectile dysfunction, Essential offers prescription sildenafil pills (the same active ingredient found in Viagra), as well as tadalafil (active ingredient in Cialis).

We’ve helped thousands of men across Canada get the treatment they need without the hassle of seeing a doctor in person. Thank you all for allowing us to change up the healthcare game in Canada.

Visit Website

Email:

team@essentialclinic.ca

Location:

400-119 14th St NW,
Calgary
Alberta
T2N 1Z6

Essential Clinic 5 star review on 15th March 2024

Essential Clinic 5 star review on 2nd February 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thanks for the order. This prescription didn't do it. Really didn't have an effect.”

Posted 8 months ago

Hi Nicholas, Thank you for taking the time to share your feedback with us. We’re sorry to hear that the medication hasn’t worked for you. It’s important to note that medications can affect individuals differently and it’s possible that this particular medication may not have been the best fit for you. Our clinicians and pharmacists are always available to discuss your concerns and provide guidance on alternative options and on the next steps to take. You also have access to requesting a prescription change to a different medication through our clinic at any time. Please don’t hesitate to reach out if you have any questions or concerns, we will be happy to help!

Posted 8 months ago

“While I certainly was impressed with how well the medication worked, I wish I had been forewarned about the risk for those who have had myoclonic seizures in the past. I had one after taking my second dose of the medication.”

Posted 9 months ago

Thank you for sharing your feedback with us. We’re sorry to hear that you experienced an adverse event while taking the medication. It appears that there was no mention of a history of seizures in your initial request, and as a result, the clinician did not provide any information related to this type of adverse event. Medications can affect individuals differently, and it’s possible that this particular medication may not have been the best fit for you. We forwarded your case to our clinician, and you can reach out to us via email, phone, or through a request at any time if you would like to discuss this further. Please don’t hesitate to contact us. Our team is always here to help!

Posted 9 months ago

“hi, it has helped a lot, except I feel a little headache but also reduced sleep but when I go to the gym, it has decreased, I want to know if I can take it even if I'm not going to have sex,”

Posted 9 months ago

Hi Jocelyn, Thank you for sharing your feedback with us. We’re sorry to hear that you’ve experienced side effects while taking the medication. It’s important to remember that medications can affect individuals differently. Also, please note that you can request a prescription change to a different medication through our clinic at any time. We’ve created a request on your behalf and forwarded it to our clinician. They will discuss the side effects you’ve experienced and provide guidance on the next steps to take. If you have any questions or concerns, please don’t hesitate to reach out to us. Our team is always here to help!

Posted 9 months ago

“Hi priced. Fast delivery. Small dosage, hence why we need to take 4 at the time.”

Posted 10 months ago

Hi Raphael, Thank you for taking the time to share your feedback with us. We are glad to hear that you’ve had an overall positive experience with our clinic, but we’re sorry to hear that the medication hasn’t worked for you. It’s important to note that medications can affect individuals differently, and it’s possible that this particular medication or dosage may not have been the best fit for you. Our clinicians and pharmacists are always available to discuss your concerns, provide guidance on alternative options, and help you determine the next steps. As for the cost, we believe that our pricing is both affordable and competitive when compared to similar services. Our service provides a flexible, low-stress medical visit, with no waiting rooms or awkward face-to-face conversations. Additionally, our partner mail-delivery pharmacy provides fast and attentive service with free shipping directly to your home. You also have the option to request a prescription change to a different medication through our clinic at any time. Please don’t hesitate to reach out if you have any questions or concerns. We are here to help!

Posted 10 months ago

“Good good good good”

Posted 10 months ago

“No instructions for application other than dosage. Would be nice to have clear instructions on how to apply product (ie: can hair be wet or must it be dry?, how long before product is safely absorbed and scalp can be touched by others, strategy to apply evenly).”

Posted 10 months ago

Hi Robert, Thank you for taking the time to share your feedback with us. We apologize for any inconvenience you may have experienced. We understand that you would have liked to receive more detailed instructions on how to apply and use the product. Please know that our clinicians and pharmacists are always available to assist you with any questions you may have. If you prefer, you can request a callback from one of our pharmacists to discuss this over the phone at any time. We are committed to continuously improving our services, and we will ensure that one of our pharmacists contacts you as soon as possible to provide detailed instructions on how to apply the product, including information on whether hair should be wet or dry, how long before the product is safely absorbed, and strategies for even application. Please don’t hesitate to reach out to us via message, phone call, or by creating a new request for assistance. We are always here to help!

Posted 10 months ago

“The person who attends the chat just didn't reply me. I had CTO call to place the order.”

Posted 10 months ago

Hi Rodrigo, Thank you for taking the time to leave a review. We have reviewed the chat history and found that you had left a message as a visitor when no support staff members were available to respond to your inquiry. Unfortunately, as no email address was provided, we were unable to send a response to you. We apologize for any inconvenience and want to assure you that we take our patients’ inquiries and requests very seriously. Please note that you can always reach us by phone, email or by logging in and submitting a request through our website. We are committed to providing a response within 24 hours. Our patients’ health and satisfaction are our top priorities, and we are dedicated to continuously improving our services. Please do not hesitate to reach out to us through any of our communication channels. We are here to help!

Posted 10 months ago

“I recently placed my first re-fill order, after having been satisfied with the pills that were first received. However, the second batch were not effective at all, even after doubling the dosage. The packaging was different from the first shipment and possibly another generic brand was used. Is there anyway to rectify this matter? I have used 2 pills so far, but would happily return the rest if you re-fill my order with the same brand that was sent the first time around. Thank you, Laith”

Posted 10 months ago

Hi Laith, Thank you for taking the time to submit a review. We are sorry to hear that the medication from the recent shipment did not work well for you. Please note that the new generic brand should have the same efficacy as it contains the same medicinal ingredient at the same dosage as the previous generic brand. The only difference is in the filler and non-medicinal ingredients. Rest assured, we have taken note of your preference for future shipments. Unfortunately, we cannot offer an exchange or refund on medication that has been delivered and opened, as per our policy: https://www.essentialclinic.ca/faq#payments-%2526-refunds However, we would be happy to offer you the next 1-year prescription renewal free of charge. If you would like to request another refill of the previous generic brand dispensed, please let us know and we will inform our partner pharmacy to proceed with preparing the shipment of your next refill. Thank you for your understanding. If you have any questions, please let us know and we will be happy to help!

Posted 10 months ago

“I still havent received my order. I'm running out of meds!”

Posted 11 months ago

Hi Mohamed, Thank you for taking the time to share your feedback with us. We apologize for any inconvenience caused by the delay in processing your refill order. Upon reviewing your account, we found that your order was not yet processed because the auto-refill was scheduled for a few days after your review submission. Your account is set up for auto-refills, which means that a 3-month supply of medication is automatically sent to your address every 3 months. Since it had not been 3 months since your last refill, the new order had not yet been finalized at our pharmacy. Please note that the charge for the medication is only applied to your account once the order is ready to ship. We have now processed your order and it should have been delivered to your address as scheduled. If you have any questions or concerns regarding your medication shipments, please don’t hesitate to reach out to us. We are always here to help!

Posted 11 months ago

“quick service, but no one responded to any of the medical questionnaires after i filled it out regarding effect/ side effects. So i do not think any doctor that is prescribing is taking the medical health of the individuals seriously.”

Posted 11 months ago

Hi Mark, Thank you for taking the time to share your feedback with us. We apologize for any inconvenience you may have experienced. We have reviewed our records and found that a response to your inquiry was sent to you on April 25th, 2023. We understand that it is important to address your concerns about medication and side effects. Our clinicians are always available to assist you with any questions you may have. Additionally, you can request a callback from one of our pharmacists if you prefer to discuss your concerns over the phone. Please know that we take the medical health of our patients very seriously. We are sorry if you felt unheard or if your concerns were not addressed adequately. Our patients’ health and satisfaction are our top priorities, and we are committed to continuously improving our services. Please don’t hesitate to reach out to us via message, phone call, or by creating a new request for assistance. We are here to help!

Posted 11 months ago

“Service was very good. Product not so much”

Posted 1 year ago

Hi Oumadatt, Thank you for the kind feedback on our service, it is very appreciated. We are sorry to hear that you have had a negative experience with the medication. It's important to note that not all medications work the same way for everyone, and it's possible that the medication may not have been the right fit for you. Our clinicians and pharmacists are always available to discuss medication and provide additional advice for you on the next steps to take. Additionally, you have access to requesting a prescription change to a different medication with our clinic at any time. Thank you again for taking the time to leave a review. Feel free to reach out if you have questions or concerns, we will be happy to help!

Posted 1 year ago

“ca ma aider un peux mais devais prendre 30 mlg .... ou 3 cachet!.. alors ce revien tres cher ..!.mais si je pourais avoir des 25 mlg? ca cerait surment mieux!”

Posted 1 year ago

Bonjour Yanick, Merci pour vos commentaires, c’est très apprécié. Nous sommes désolés d’apprendre que vous avez eu une expérience négative avec le médicament. Si la dose actuelle ne vous convient pas, vous pouvez demander à nos cliniciens un dosage plus élevé à tout moment. Le clinicien révisera ensuite votre demande et si celle-ci est approuvée, une nouvelle ordonnance avec un dosage plus élevée sera émise. Vous pouvez également demander un changement d’ordonnance pour un autre médicament si vous préférez. Cependant, il est important de noter que tous les médicaments ne fonctionnent pas de la même manière pour tout le monde et il est possible que certains médicaments ne vous conviennent pas. Nos cliniciens et pharmaciens sont disponibles pour discuter des médicaments et vous fournir des conseils supplémentaires sur les prochaines étapes à suivre. Merci encore d’avoir pris le temps de laisser un avis. N’hésitez pas à nous contacter si vous avez des questions, il nous fera plaisir de vous assister!

Posted 1 year ago

“Last oder was very long.”

Posted 1 year ago

Hi Stéphane, Thank you for taking the time to provide us with your feedback. We sincerely apologize for the delay you experienced with your order and any inconvenience it may have caused. After investigating the issue, we discovered that there was an unexpected delay in the shipment process that caused the delay in delivery (so instead of receiving your order in the usual 2-3 days, it took 7 days). We understand the importance of receiving your medication order quickly and we want to assure you that the delay was not a lack of care or attention on our part. Our team is continuously working hard to prevent similar delays from occurring in the future. Thank you for your understanding and please do not hesitate to contact us if you have further concerns or need assistance!

Posted 1 year ago

“I loved how easy it was to use the service. My problem lies with the product delivered by the pharmacy. I ordered finasteride 5mg which is meant to be split in 4 but the shape of the product they sent is not a circle or a square, it's a weird shape which is impossible to split evenly.”

Posted 1 year ago

Thank you for taking the time to leave a review, it is appreciated. We are glad to hear you have had an overall positive experience with our clinic. When splitting the tablets, there's no need to worry too much about cutting them into exactly 4 equal parts. Finasteride accumulates in your scalp over time so it’s okay if the pieces are not cut equally, as long as you keep taking 1 piece a day! For more information on this, you may consult the link provided below: https://www.essentialclinic.ca/blog/how-to-get-cheaper-finasteride However, if it is more convenient for you, you can request to receive the round-shaped finasteride tablets moving forward. Thank you again for your feedback. Please feel free to reach out if you have questions or concerns, we will be happy to help!

Posted 1 year ago

“Customer service was great, but I started noticing side effects within 4 days regarding sex drive and Ed”

Posted 1 year ago

Hi Noel, Thank you for the kind feedback on our service, it is very appreciated. We are sorry to hear that you have had a negative experience with the medication. It's important to note that not all medications work the same way for everyone, and it's possible that the medication may not have been the right fit for you. You have access to requesting a prescription change to a different medication with our clinic at any time. Our clinicians are also available to discuss the side effects experienced and provide additional guidance and advice for you on the next steps to take. Thank you again for taking the time to leave a review. Feel free to reach out if you have questions or concerns, we will be happy to help!

Posted 9 months ago

“Quick response time to messages. But confusing interface, not user friendly website design and can’t access any useful information in Account page re: subscription, Rx refill cycle, etc.”

Posted 1 year ago

Thank you for sharing your feedback with us, it is appreciated. Please note that you can view and edit your subscription settings through the link below at any time: https://www.essentialclinic.ca/subscription-settings/. We are aware that our self-serve order management portion of the website needs more work to make it easier for our patients to find all the information related to their accounts. Our development team is actively working on enhancing this part of the experience. Stay tuned! Thank you again for taking the time to share your thoughts with us. Your feedback will help us improve our process and service. If you have any questions or concerns, please don’t hesitate to reach out to us. We will be happy to assist you!

Posted 1 year ago

“I was charged twice for my one order...”

Posted 1 year ago

Hi Scott, Thank you for taking the time to provide us with your feedback, it is appreciated! As for the charges made to your account, the charge from February 19 is the medical consultation fee and the latter charge made on February 21 is the cost of a 3-month supply of finasteride 5mg. The yearly consultation fee is for our clinician to review your medical history and issue a prescription. This also gives you access to personalized care from our medical team in case you have any questions. Because the prices are similar, some people think they're duplicates, but they are separate transactions. One transaction is for the 1-year prescription and the other is for the medication itself. Our patients’ satisfaction is of utmost importance to us. Please do not hesitate to contact us if you have any further concerns or need assistance!

Posted 1 year ago

“The clinic itself was good I had all my questions answered promptly. However I am writing this review on December 1st, my order was placed Nov.15 and I still have not received my order.”

Posted 1 year ago

Thank you for your review, it is greatly appreciated! We are glad to hear you have had a positive experience with our clinic. As for your medication order, we sincerely apologize for the delay experienced and any inconvenience caused. We will investigate further into what caused the delay and we will ensure that the order is delivered to your address promptly. We are always working on making the customer experience a better one and we will do our best to prevent this situation from occurring again in the future. Feel free to reach out to us for updates on your order or for any questions you may have, we'll be happy to help!

Posted 1 year ago

“Excellent product and service. My medication actually makes a huge difference.”

Posted 1 year ago

“was promised 2 days and it was processed in 3 then shiped . other than that cant complain”

Posted 1 year ago

Hi Jacques, Thank you for providing your feedback, it is very appreciated! We are glad to hear you have had an overall positive experience with our clinic. As for the delay, there are a few days of processing time to take into account before the order is shipped out. However, when the order ships out, it is expected to be delivered within 2 business days. We will do our best to work on this and make the process more convenient for your future deliveries. Thank you again for taking the time to write about your experience!

Posted 1 year ago

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Essential Clinic is rated 4.6 based on 1,212 reviews