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Essential Clinic Reviews

4.6 Rating 1,224 Reviews

92 %

of reviewers recommend Essential Clinic

Company Reviews

4.6

Based on 1,224 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Essential Clinic:

We're changing the way you see a doctor in Canada, starting with easily treatable issues like hair loss and ED. Essential offers medical consultations and Health Canada authorized treatments to help men overcome challenges with hair loss and erectile dysfunction. We know it’s not easy going to a doctor in Canada, especially if you need to speak about personal health issues that can result in awkward conversation. But with Essential, you’re able to shop prescription products and talk to a medical professional discreetly from the comfort of your own home.

Every prescription is reviewed by a licensed Canadian doctor or nurse practitioner, who are available for online consults and follow-ups 7 days a week. All medications are shipped in discreet packaging directly to your home within a few days of approval.

To treat hair loss, Essential offers prescription finasteride 1mg and 5mg pills, dutasteride pills, topical finasteride, and topical minoxidil.

To treat erectile dysfunction, Essential offers prescription sildenafil pills (the same active ingredient found in Viagra), as well as tadalafil (active ingredient in Cialis).

We’ve helped thousands of men across Canada get the treatment they need without the hassle of seeing a doctor in person. Thank you all for allowing us to change up the healthcare game in Canada.

Visit Website

Email:

team@essentialclinic.ca

Location:

400-119 14th St NW,
Calgary
Alberta
T2N 1Z6

Essential Clinic 5 star review on 15th March 2024

Essential Clinic 5 star review on 2nd February 2024

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The process was very easy and once the prescription was ready, it shipped out immediately. Looking forward to my next order.”

Posted 3 weeks ago

“fast respond, price are good”

Posted 1 month ago

“There isn't many places to get Finasteride in Canada like there is in America so I went searching online and this clinic was the one most suggested one on the r/tressless subreddit to get what I needed. Shipping came from British Columbia and arrived to me here in Ontario in a couple of days without any complications. When trying to buy a subscription they will look at the answers for the questions that were given and the pictures you submitted that they ask for in it, then they'll let you know via email if you are eligible for the treatment and that you are going through male pattern baldness. Since I have an account on the site now, there's a section called "View Messages" and it's sorta this open direct message type of formatting and you can pretty much contact anyone from essential or a pharmacist at any time and they always answered me in less than a day, within a few hours sometimes, very fast, and they were able to adjust my subscription from the default every 3 months to 6 months right on the next reply and I was charged the next day. Overall a very fast, professional and informative service. I've only been on the drug for 2 weeks so I'll have to wait atleast 3 to start seeing results but no side effects so far.”

Posted 1 month ago

“Good afternoon, I was very pleased to receive a prompt reply on my inquiry regarding the method of application. Thanks, Redmond”

Posted 1 month ago

“Worked as described”

Posted 1 month ago

“Professional, quick, and easy.”

Posted 1 month ago

“They are good 5 star medical professionals”

Posted 2 months ago

“Réponse et service rapide et respecté”

Posted 2 months ago

“Very friedly and quick response to questions.”

Posted 3 months ago

“Great service!”

Posted 4 months ago

“On Time delivery and discreet . Reliable and not a scam . Happy with the service”

Posted 6 months ago

“They're great and provide great service.”

Posted 11 months ago

“They are so good and provide me the right prescription. I would recommend essential clinic to the needed ones in future.”

Posted 11 months ago

“The online system is mediocre without a properly fleshed out user interface. There lacks a document repository, billing updated shouldn't be through a form, and the ordering without communicating first shows a obvious lack of patient first care. Essential clinic is putting profit over people and I would not recommend this service to anyone.”

Posted 1 year ago

Hi Jesse, Thank you for taking the time to provide your feedback. We’re sorry to hear that you were not satisfied with our service and we appreciate your feedback. We would like to stress that at Essential Clinic we prioritize patient care and are committed to providing excellent service. From the time that you submitted your request, our clinician processed it within 3 hours and your medication was delivered to your door (with your consent after speaking to a pharmacist) within 2 days. Additionally, when you requested further documentation, all your documents were sent to you in less than 12 hours. This speaks to how seriously we take patient care and our commitment to providing fast, seamless service. We would like to clarify that orders are never processed without the patient’s knowledge. The whole process is communicated thoroughly to the patient and a text is sent prior to the charge being made. We are aware that our self-serve order management portion of the website needs more work to make it easier for our patients to find all the information related to their accounts. Our development team is actively working on enhancing this part of the experience. Stay tuned! Thank you again for taking the time to share your thoughts with us! Your feedback will help us improve our process and service.

Posted 1 year ago

“I got my product pretty much the day they promised, I'm just not sure I got all I paid for. I thought I ordered and paid for 2 bottles but only got one. I'm still not sure what I think.”

Posted 1 year ago

Hi Reinhard, Thank you for taking the time to provide your review. We are glad to hear that you have had an overall positive experience with our clinic. We apologize for any confusion regarding the number of bottles included in your order. Our 3-month supply (92 mLs) that you ordered is shipped in one bottle (not two), and we’re sorry if this was not clear during the ordering process. We appreciate your feedback and will work to improve the clarity of our product descriptions to avoid any future misunderstandings. If you have any further questions or concerns, please don’t hesitate to reach out to us. We’re always here to help!

Posted 1 year ago

“Quick delivery, pricing could be lower”

Posted 1 year ago

“My service was very poor. I had reached out too essential clinic before my prescription had ran out, so that they could ship my new supply in time. Despite that, it took over a week to receive my medication after being reassured by staff that everything was going smoothly, that they would mess up my order... I have to say, after dealing with refunds, wrong orders, poor customer service & being ignored for a day by staff I got to say that this was my worst experience yet. I suggest that anyone who is interested in this service to think twice. Im using this service to treat hairloss, not cause it.”

Posted 1 year ago

Hi Peyton, Thank you for taking the time to leave a review. We are sorry to hear that you have had a negative experience with our service. We understand that you had requested a 1-month order but a 3-month order was erroneously created by the system. The 3-month order was then fully refunded to your payment method to ensure that a 1-month order could be shipped in its place. When we attempted to process the charge for the 1-month order, there was an issue with the payment method on file. For this reason, the order was delayed. We sincerely apologize for the delay you experienced with your order and any inconvenience it may have caused. We understand the importance of receiving your medication order on time and we will do our best to ensure you receive subsequent shipments in a timely manner. We want to assure you that the delay was not a lack of care or attention on our part. Our team is continuously working hard to improve our system and the service offered to prevent future delays. Our patients’ satisfaction is of utmost importance to us. Please do not hesitate to contact us if you have any further concerns or need assistance!

Posted 1 year ago

“not happy order took 2 weeks to receive”

Posted 1 year ago

Hi Dave, Thank you for taking the time to provide us with your feedback. We sincerely apologize for the delay you experienced with your order and any inconvenience it may have caused. However, please note that this delivery delay was due to an issue at the courier’s shipment center. We understand the importance of receiving your medication order on time and we will do our best to ensure you receive future shipments in a timely manner. Thank you for your understanding and please feel free to reach out to us at any time if you have questions or concerns. We will be happy to assist you!

Posted 1 year ago

“Are you going to charge the expense for this survey to me too? I remember You guys charged the money thru these kinds of middle check-ups survey. That makes me very upset. It did not give me enough information about the expense that would be charged. If this survey also would ask me for expenses suddenly, I will stop using your service. Please provide clear info or a warning on every message for money charging.”

Posted 1 year ago

Hi Wooin, Thank you for taking the time to provide us with your feedback. Our apologies for any inconvenience caused. Please note that you should have received an email two weeks prior to the charge being made informing you of the prescription renewal. This email mentions the renewal fee and the date that the fee is to be processed to your card. The yearly fee is for our clinician to review your medical history and issue a prescription. It also gives you access to personalized care from our medical team in case you have any questions or concerns. As a courtesy, we have fully refunded the yearly fee for this year's renewal to your payment method. Please do not hesitate to contact us if you have any questions or concerns, we will be happy to assist you!

Posted 1 year ago

Essential Clinic is rated 4.6 based on 1,224 reviews