Essential Clinic Reviews

4.6 Rating 1,123 Reviews
92 %
of reviewers recommend Essential Clinic
4.6
Based on 1,123 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Next Day
On-time Delivery
97%
Accurate And Undamaged Orders
99%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Read Essential Clinic Reviews

About Essential Clinic:

We're changing the way you see a doctor in Canada, starting with easily treatable issues like hair loss and ED. Essential offers medical consultations and Health Canada authorized treatments to help men overcome challenges with hair loss and erectile dysfunction. We know it’s not easy going to a doctor in Canada, especially if you need to speak about personal health issues that can result in awkward conversation. But with Essential, you’re able to shop prescription products and talk to a medical professional discreetly from the comfort of your own home.

Every prescription is reviewed by a licensed Canadian doctor or nurse practitioner, who are available for online consults and follow-ups 7 days a week. All medications are shipped in discreet packaging directly to your home within a few days of approval.

To treat hair loss, Essential offers prescription finasteride 1mg and 5mg pills, dutasteride pills, topical finasteride, and topical minoxidil.

To treat erectile dysfunction, Essential offers prescription sildenafil pills (the same active ingredient found in Viagra), as well as tadalafil (active ingredient in Cialis).

We’ve helped thousands of men across Canada get the treatment they need without the hassle of seeing a doctor in person. Thank you all for allowing us to change up the healthcare game in Canada.

Visit Website

Email:

team@essentialclinic.ca

Location:

400-119 14th St NW,
Calgary
Alberta
T2N 1Z6

I had to use 2 pills, i still have some more, i will try again
Helpful Report
Posted 2 days ago
Price was more than double than advertised $10 per pill and sent me 10 pills for $240 will not be purchasing anymore
Helpful Report
Posted 2 weeks ago
Hi Herb, We appreciate your feedback and sincerely apologize for any confusion or inconvenience you may have experienced. Please be assured that the pricing displayed on our website is accurate. The cost per tablet is $11.48, and you received 18 tablets, amounting to a total of $206.64. Our aim is to offer competitive pricing, comparable to what you would find at your local pharmacy. The added benefit of our service is the convenience of having your medication delivered directly to your doorstep. If you prefer a smaller quantity for future refills, let us know and the clinician will adjust your prescription to suit your needs. Your understanding is greatly appreciated. If you have any further questions or concerns, please feel free to reach out to us. We are here to assist you!
Posted 1 week ago
The process to get an approved prescription was easy, but I was a bit disappointed in the service and the fact that it cost $39 to basically get an instant approval. I thought there would be a consultation with a doc or NP just to discuss options, different ways to take it (oral vs topical), etc. Even a 15 minute consult would have been enough to answer my questions.
Helpful Report
Posted 1 month ago
Thank you for taking the time to provide your feedback. We’re sorry to hear that your experience with our online process fell short of your expectations. We strive to make the service as seamless as possible while maintaining thoroughness. Please rest assured that our clinicians diligently review all the information and photos submitted through the online form to assess each situation. Their assessments are based on the most up-to-date clinical guidelines. We are committed to providing the best care possible. If you would like, we can arrange a follow-up consultation to address your concerns in more detail. We appreciate your review and it will help us improve our service to patients. If you have any questions or concerns, please don’t hesitate to reach out to us at any time. We’re always here to help!
Posted 3 weeks ago
Very very expensive considering I’m a student and can’t afford that kind of service that I need.
Helpful Report
Posted 1 month ago
Hi Abanoub, Thank you for taking the time to share your thoughts with us. We value your feedback and are committed to providing our patients with a seamless and cost-effective experience. Rest assured, medication shipments are delivered directly to your doorstep, discreetly and promptly, within 1 to 3 days. We understand that affordability is crucial, especially for students. Therefore, we want to inform you that we have more cost-effective medication options available at our clinic. If you’re open to changing your prescription for your next refills, we’ve sent you a separate message detailing alternative options. Typically, our partner pharmacy dispatches a 3-month supply at once. However, if you prefer, you can request a 1-month supply of medication on a monthly basis. For any questions or to request a prescription change, please don’t hesitate to contact us through our website, email, or chat. We will be happy to assist you!
Posted 1 month ago
Disappointed. Little to no effect at the prescribed dosage. I was using Sildenafil which was effective but gave me headaches. Delivery from Essential was fine though prices a little steep.
Helpful Report
Posted 2 months ago
Hi William, Thank you for taking the time to share your feedback with us. We’re sorry to hear that the medication did not work for you. It’s important to note that medications can affect individuals differently and it’s possible that this particular medication may not have been the best fit for you. Our clinicians and pharmacists are always available to discuss your concerns and provide guidance on alternative options and on the next steps to take. You also have access to requesting a prescription change to a different medication through our clinic at any time. As for the costs, we strive to offer a service that is not only affordable but also competitive when compared to similar services. Our service provides a flexible, low-stress medical visit, with no waiting rooms or awkward face-to-face conversations. Moreover, our partnered mail-delivery pharmacy offers quick and attentive service with free shipping directly to your door. Please note that you can request to receive a smaller supply for your next refills if you prefer this option. Some of our patients also opt for a higher dosage and split the medication to save on costs. If you have any questions or would like to request a prescription change, you can reach out to us at any time by email, chat or by submitting a request through our website. We’re here to assist you!
Posted 2 months ago
très bon service produit ne donne pas une bonne performance pas de nouvelles envoi des 4 comprimés plus forts est qui existe du tadalafil exp: 10 ou 20 mg merci.
Helpful Report
Posted 4 months ago
Hi Bruno, Thank you for taking the time to leave your review, we appreciate it! We are sorry to hear that the medication did not work well for you. It’s important to note that medications can affect individuals differently and it’s possible that this particular medication may not have been the best fit for you. We noticed that you submitted a request for a new prescription on November 6th. A response was provided to your request on November 7th, and a new prescription was issued by the clinician. We do our best to provide a quick and attentive service for your needs in a timely fashion. However, please note that our response time can be up to 24 hours. For any further questions or concerns, feel free to submit a request through our website, email us, or reach out to us via chat. We’re here to assist you! ------ Bonjour Bruno, Merci d’avoir pris le temps de laisser votre avis, nous l’apprécions! Nous sommes désolés d’apprendre que le médicament n’a pas bien fonctionné pour vous. Il est important de noter que les médicaments peuvent affecter les individus différemment et il est possible que ce médicament en particulier ne convenait pas. Nous avons remarqué que vous avez soumis une demande pour une nouvelle prescription le 6 novembre. Une réponse a été fournie à votre demande le 7 novembre, et une nouvelle prescription a été émise par le clinicien. Nous faisons de notre mieux pour fournir un service rapide et attentif à vos besoins. Cependant, veuillez noter que notre temps de réponse peut prendre jusqu’à 24 heures. Pour toute question ou préoccupation, n’hésitez pas à soumettre une demande via notre site web, à nous envoyer un courriel ou à nous contacter via le chat. Nous sommes là pour vous assister!
Posted 4 months ago
The service was great up until my package was stolen from my doorstep. I unfortunately live in a neighborhood where this happens often. I really wish that i had the option of picking up my package at the post office if i am not home.
Helpful Report
Posted 5 months ago
Hi Frank, Thank you for taking the time to leave your feedback, we truly appreciate it. We are sorry to hear about the unfortunate incident regarding your package being stolen. Our records indicate that all procedures were followed by our pharmacy staff, and the courier provided proof of delivery. As such, we are unable to provide a free reshipment on this order. You can find more information regarding our refund/return policy here: https://www.essentialclinic.ca/faq#payments-%2526-refunds We have reached out to you with potential solutions for future shipments but we have not heard back from you yet. As mentioned in our communications, to ensure secure delivery for your next orders, we can require a signature upon delivery or switch you to a different courier for direct mailbox delivery. Our patients' satisfaction is our top priority, and we are committed to improving our services. If you have any questions or wish to proceed with any of the proposed solutions, please do not hesitate to contact us. We are here to assist you!
Posted 4 months ago
The check out system is terrible. It is unclear what exactly you are ordering and how much of the product you will get. It needs to be much more itemized. And “subscription” should be monthly payments or payments every time a new bottle of the product is shipped. Not a lump sum all at once. None of this was made clear in the checkout process.
Helpful Report
Posted 7 months ago
Hi Jonathan, Thank you for taking the time to share your feedback with us. We are sorry to hear that our online checkout process did not meet your expectations. We would like to clarify that a preview of the total cost is provided on the checkout page, with both the consultation fee and medication fee displayed in separate sections. Additionally, you have the option to select the medication you wish to proceed with at the beginning of the form. If the clinician approves your 1-year prescription, you will be charged for a 3-month supply of the requested medication, not the entire 1-year supply. This is also indicated on the checkout page. We are committed to continuously improving the user experience. Our developers are working on integrating new features in the near future to make the process more user-friendly and straightforward. If you have any further questions or concerns, please do not hesitate to contact us. We are always here to help!
Posted 7 months ago
We are up to 50 MG and still has not worked.
Helpful Report
Posted 9 months ago
Hi John, Thank you for taking the time to share your feedback with us. We’re sorry to hear that the medication hasn’t worked for you. It’s important to note that medications can affect individuals differently and it’s possible that this particular medication may not have been the best fit for you. Our clinicians and pharmacists are always available to discuss your concerns and provide guidance on alternative options and on the next steps to take. You also have access to requesting a prescription change to a different medication through our clinic at any time. Please don’t hesitate to reach out if you have any questions or concerns, we will be happy to help!
Posted 9 months ago
Delivery was not professional .... the package was found by my son in my backyard, on the patio . The package was thrown over my fence and landed on the patio !!!! ...i was lucky my dogs didn t get it before my son No reason to go in backward. The main doors are by the front of the building where the mail boxes are and the stair to go on the second floor also
Helpful Report
Posted 10 months ago
Hi Pierre, Thank you for taking the time to share your feedback with us. We’re sorry to hear that you had a negative experience with the order delivery. Please accept our sincerest apologies for any inconvenience this may have caused. We have noted the information you provided in your file for future deliveries and have forwarded it to the courier as well. If you prefer, you may request a courier change to Canada Post for your next refills. They will ensure that the medication shipment is left in your mailbox instead of at the door. We want to assure you that the situation you experienced was not due to a lack of care or attention on our part. Our patients’ satisfaction is of utmost importance to us and we’re continuously working hard to improve the service we offer. Thank you for your understanding and please feel free to reach out to us at any time if you have questions or would like to make changes to your account. We’re always here to help!
Posted 10 months ago
My medication arrived just fine, but your team was very uncooperative afterwards with regards to my prescription. I will not be ordering again from you.
Helpful Report
Posted 10 months ago
Thank you for taking the time to share your feedback with us. We’re sorry to hear that you had a negative experience with our team regarding your prescription. We take all feedback seriously and will use it to improve our service. We would appreciate the opportunity to make things right and regain your trust. If you’re willing to give us another chance, please don’t hesitate to reach out to us and we will do our best to accommodate your request. Thank you for your understanding. We hope to hear back from you soon!
Posted 10 months ago
Circular tablets were easy to cut into quarters. New pills have one axis of symmetry.
Helpful Report
Posted 10 months ago
Thank you for taking the time to leave a review, it is appreciated. When splitting the tablets, there's no need to worry too much about cutting them into exactly 4 equal parts. Finasteride accumulates in your scalp over time so it’s okay if the pieces are not cut equally, as long as you keep taking 1 piece a day! For more information on this, you may consult the link provided below: https://www.essentialclinic.ca/blog/how-to-get-cheaper-finasteride However, if it is more convenient for you, you can request to receive the round-shaped finasteride tablets moving forward. Thank you again for your feedback. Please feel free to reach out if you have questions or concerns, we will be happy to help!
Posted 10 months ago
Overpriced consult. Cream I was given does not dispense evenly
Helpful Report
Posted 1 year ago
Thank you for taking the time to provide us with your feedback. The consultation fee is for our clinician to review your medical history and issue a 1-year prescription. It also gives you access to personalized care from our medical team in case you have any questions or concerns. Our service provides a flexible, low-stress medical visit, with no waiting rooms or awkward face-to-face conversations. We believe that our pricing is both affordable and competitive when compared to similar services. Additionally, our partner mail-delivery pharmacy provides fast and attentive service with free shipping directly to your home! Regarding the topical gel, we have forwarded your feedback to our partner pharmacy. If an issue is present with the packaging or pump mechanism, our partner pharmacy will ensure that this is improved upon for any future orders. Please do not hesitate to contact us with any further questions or concerns. We are always happy to assist you.
Posted 1 year ago
You said that it was discret packaging. It is written Pocket pills on the front. The guys at the job saw it😖
Helpful Report
Posted 1 year ago
Hi Michel, Thank you for taking the time to provide your feedback. Our apologies for any inconvenience caused. The shipping label on the front of the mailer is required to include our partner pharmacy's name. For legal purposes, this information cannot be modified as the company name must remain exact on the label. For future refills, you may request to receive your package at a PO box or a FedEx/Canada Post facility if you prefer this option. Please feel free to contact us at any time if you would like to request a change for your next shipment or if you have questions. We will be happy to assist you!
Posted 1 year ago
Essential Clinic is rated 4.6 based on 1,123 reviews