Essential Clinic Reviews

Name: Essential Clinic
Address: 400-119 14th St NW, Calgary, Alberta
Rating: 4.65

4.7 Rating 1,953 Reviews

92 %

of reviewers recommend Essential Clinic

4.7

Based on 1,953 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Essential Clinic:

We're changing the way you see a doctor in Canada, starting with easily treatable issues like hair loss and ED. Essential offers medical consultations and Health Canada authorized treatments to help men overcome challenges with hair loss and erectile dysfunction. We know it’s not easy going to a doctor in Canada, especially if you need to speak about personal health issues that can result in awkward conversation. But with Essential, you’re able to shop prescription products and talk to a medical professional discreetly from the comfort of your own home.

Every prescription is reviewed by a licensed Canadian doctor or nurse practitioner, who are available for online consults and follow-ups 7 days a week. All medications are shipped in discreet packaging directly to your home within a few days of approval.

To treat hair loss, Essential offers prescription finasteride 1mg and 5mg pills, dutasteride pills, topical finasteride, and topical minoxidil.

To treat erectile dysfunction, Essential offers prescription sildenafil pills (the same active ingredient found in Viagra), as well as tadalafil (active ingredient in Cialis).

We’ve helped thousands of men across Canada get the treatment they need without the hassle of seeing a doctor in person. Thank you all for allowing us to change up the healthcare game in Canada.

Visit Website

Email:

team@essentialclinic.ca

Location:

400-119 14th St NW,
Calgary
Alberta
T2N 1Z6

Essential Clinic 5 star review on 31st March 2025

Dany Jean

Essential Clinic 5 star review on 2nd February 2024

Mykola Semerak

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Canada snail mail. Cheapest shipping option available.”

Helpful Report

Posted 6 days ago

Thank you for your feedback. We understand that timely delivery is important, and we sincerely apologize for the slight delay in receiving your order. Our standard shipping timeframe is 1 to 4 business days once an order has been dispatched. Your order was shipped on April 22nd and delivered on April 28th, totalling 5 business days. We regret the additional day in transit and truly appreciate your patience. While we always strive for prompt deliveries, occasional delays may occur due to factors beyond our control. However, if you require faster delivery for future refills, we’d be happy to accommodate this. Our pharmacy team can arrange express shipping to ensure your order reaches you sooner. If you ever need further assistance or have any concerns, please don’t hesitate to reach out. We’re always happy to help!

Posted 5 days ago

“I was charged for product I did not receive can I get a credit or refund”

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Posted 4 weeks ago

Hi Stewart, Thank you for taking the time to share your feedback. We sincerely apologize for any inconvenience caused by this situation. After carefully reviewing the tracking details, it appears your order was marked as delivered on April 3rd at 12:57 PM to the address on file. Canada Post also provided a proof of delivery photo, which we shared with you earlier. We understand that delivery issues can be frustrating, and as such, we’ve taken steps to follow up by reaching out to you to assist in resolving this matter. Unfortunately, we haven’t received a response to our recent messages. Given that the delivery has been confirmed with proof of delivery from Canada Post, regrettably, we’re unable to issue a refund for this shipment. However, we value your satisfaction and encourage you to reach out to us if you have any additional details or questions. For your convenience, we’ve paused your subscription to prevent any future charges. You won’t be billed again unless you manually request a refill or choose to resume your subscription. Please know that we’re here to assist you and remain committed to ensuring you have a positive experience with our clinic moving forward. If you need any assistance, you can contact us via email, chat, or by submitting a ticket through our website. We’ll be happy to help!

Posted 3 weeks ago

“Order was placed March 25, still haven’t received it (April 7th).”

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Posted 1 month ago

Hi Ken, Thank you for sharing your feedback. We're very sorry to hear about your experience and appreciate you bringing this to our attention. After reviewing your account details, we can confirm that your order was shipped promptly on March 26th, just one day after your prescription was issued. Unfortunately, it appears the shipment was delayed in transit due to an unexpected issue with Canada Post. As soon as you reached out to us on April 3rd, our pharmacy team immediately launched an investigation and opened a claim with Canada Post. Canada Post then required your responses to a few questions in order to move forward with their investigation. Kindly note that this is part of our standard procedure and a necessary step before a free replacement can be sent. We understand how frustrating this delay can be and truly apologize for the inconvenience caused. Rest assured that our pharmacy team has moved forward with a replacement order on April 10th, and it is currently on track to be delivered within the standard 1 to 4 business day timeframe. We value your satisfaction and are always here to help should you have any further concerns. Please don’t hesitate to contact us directly by email, chat, or by submitting a ticket through our website. We’ll be happy to assist you!

Posted 4 weeks ago

“it didnt work as mention and i was not sure to take 1 or 2 tablets so actually it was not at all reactive”

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Posted 1 month ago

Hi Ankket, Thank you for taking the time to share your feedback with us. We are sorry to hear that the medication did not work well for you. Please note that medications can affect individuals differently, and it’s possible that this particular medication may not have been the best fit for you. Our clinicians and pharmacists are always available to discuss your concerns and provide guidance on alternative options and next steps. You can request a prescription change to a different medication through our clinic at any time. If you’re considering a different dosage or medication, rest assured that you can start with a smaller quantity before committing to a larger purchase. Additionally, our clinician has carefully reviewed the information you provided and has offered guidance on the next steps in a separate message. Feel free to seek further clarification from the clinician or ask any follow-up questions you may have. Please do not hesitate to reach out to us if you have any questions or would like to request a prescription change. We will be happy to assist you!

Posted 1 month ago

“You’re pills don’t work”

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Posted 2 months ago

Hi Rob, Thank you for taking the time to share your feedback with us. We are sorry to hear that the medication did not work well for you. Please note that medications can affect individuals differently, and it’s possible that this particular medication may not have been the best fit for you. Our clinicians and pharmacists are always available to discuss your concerns and provide guidance on alternative options and next steps. You can request a prescription change to a different medication through our clinic at any time. If you’re considering a different dose or medication, rest assured that you can start with a smaller quantity before committing to a larger purchase. Additionally, our clinician has carefully reviewed the information you provided and has offered guidance on the next steps in a separate message. Feel free to seek further clarification from the clinician or ask any follow-up questions you may have. Please do not hesitate to reach out to us if you have any questions or would like to request a prescription change. We will be happy to assist you!

Posted 2 months ago

“Tried really hard to upsell Settled for splitting a tiny pill into 4 parts . Ridiculous product”

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Posted 2 months ago

“Scammers- never got the prescripton and after a year they are trying to charge me for “auto refill””

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Posted 2 months ago

Hi Naman, Thank you for sharing your feedback and concerns. We understand your frustration and want to provide some clarity on the situation. First and foremost, please rest assured that no charges have been applied to your credit card, as your payment method is no longer valid. Additionally, we have cancelled your subscription to prevent any future charges from being attempted. In regard to your order from March 2024, we have confirmation that it was successfully delivered, with a proof of delivery photo that matches the address provided. If you would like to place a new order, we would be happy to arrange this for you. We can either have future shipments held at a Canada Post facility for pickup or require a signature upon delivery, but please note that a charge for the new order would need to be applied. We also fully understand your concerns about the attempted annual renewal charge. Kindly note that this charge was only attempted because your subscription was still active. As part of our standard procedure, an active subscription will continue renewing unless you request to cancel it or cancel it manually via the account portal. We want to assure you that our clinic is not a "scam." All of our healthcare providers are licensed in their respective provinces and follow the same guidelines as traditional clinics to ensure patients are appropriately qualified for prescriptions. Furthermore, our clinic is certified by LegitScript, a respected third-party organization that certifies online healthcare providers in both Canada and the US. You can verify our certification here: https://www.legitscript.com/websites/?checker_keywords=essentialclinic.ca Telemedicine is a recognized and growing form of healthcare in Canada, and we comply with the bylaws and policies of the Canadian Medical Protective Association (CMPA), CNPS, and each provincial medical college to ensure we meet all regulatory standards. If you have any further questions or concerns, please don’t hesitate to contact us. We’re here to help and are committed to providing you with the best care!

Posted 2 months ago

“Pills do not work as said”

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Posted 3 months ago

Hi Dave, Thank you for taking the time to share your feedback with us. We are sorry to hear that the medication did not work well for you. Please note that medications can affect individuals differently, and it’s possible that this particular medication may not have been the best fit for you. Our clinicians and pharmacists are always available to discuss your concerns and provide guidance on alternative options and next steps. You can request a prescription change to a different medication through our clinic at any time. If you’re considering a different dose or medication, rest assured that you can start with a smaller quantity before committing to a larger purchase. Additionally, our clinician has carefully reviewed the information you provided and has offered guidance on the next steps in a separate message. Feel free to seek further clarification from the clinician or ask any follow-up questions you may have. Please do not hesitate to reach out to us if you have any questions or would like to request a prescription change. We will be happy to assist you!

Posted 3 months ago

“I received the product I didn't order and my credit card was charged. It's just because the autofill was on without me knowing. I asked why it happened but I didn't receive a satisfactory answer. They responded but never gave me an answer to my question.”

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Posted 3 months ago

Hi Kazutoshi, Thank you for your feedback, and we apologize for any inconvenience you have experienced. We understand your concerns regarding the recent order and the charge to your credit card. After reviewing your account, we found that you were informed about the renewal of your 1-year prescription on January 8th. As you had been issued a 1-year prescription for two medications in 2024, the clinician reissued the same prescription on January 8th based on your file and responses. Since there was no prior communication regarding the removal of one of the medications, it was included in your prescription, and the order was processed accordingly at our partner pharmacy. Kindly note that auto-refills are enabled by default unless you request otherwise or pause your subscription via the subscription settings link on our website. However, as we greatly value your satisfaction and as you have been a long-time patient with Essential Clinic, we would be happy to provide you with a refund for this item. You can expect to see a refund in your bank statement within the next few days. We also want to assure you that you can always reach out to us via our website or by email at team@essentialclinic.ca for any adjustments or inquiries you may have. We truly appreciate your understanding and hope this solution satisfies you. Should you have any questions, please don't hesitate to contact us!

Posted 3 months ago

“How can I rate ? Did not received the package”

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Posted 5 months ago

Hi Yves, Thank you for taking the time to share your feedback. Unfortunately, the ongoing strike at Canada Post has impacted delivery times. We deeply regret any inconvenience caused by the delivery delay and truly appreciate your patience as we work through this situation. Rest assured that we will provide updates on your order status as soon as we have more information. If you wish to purchase another shipment while waiting for your initial order, we can arrange this for you. We can prepare a 3-month supply and ship it via FedEx, with delivery estimated within 2 to 4 business days. Please keep in mind that the cost of this additional shipment will be billed to you; however, delivery will be free of charge. Should you have any questions or need further assistance, please don't hesitate to reach out—we're here to help!

Posted 5 months ago

“I cancelled my order and I was still billed for them. I did so in a timely fashion and now, I’m stuck with a prescription that I no longer need.”

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Posted 5 months ago

Hi Conrad, Thank you for sharing your feedback. We sincerely apologize for any inconvenience this situation has caused. We would like to clarify that you submitted your initial consultation request on November 16th, and the clinician approved a prescription the same day. You were informed by our partner pharmacy that an order was being prepared on November 17th. The order was then shipped on November 18th and delivered on November 20th. Unfortunately, we received your request to cancel the order on November 21st, after it had already been delivered. As per our policy, orders cannot be cancelled once they have been shipped or delivered. You can review our policy here: https://www.essentialclinic.ca/faq#payments-%2526-refunds Rest assured that we have cancelled your subscription to ensure no further orders are processed. You will not be charged again unless you choose to request a refill manually. We appreciate your understanding. Should you have any further questions or concerns, please don't hesitate to contact us—we're here to help!

Posted 5 months ago

“It’s been two weeks since they debited my account and I have yet to received a tracking number of my prescription. I’m beginning to think this is a scam.”

Helpful Report

Posted 5 months ago

Thank you for taking the time to share your feedback. Unfortunately, the ongoing strike at Canada Post has impacted delivery times. We deeply regret any inconvenience caused by the delivery delay and truly appreciate your patience as we work through this situation. Rest assured that we will provide updates on your order status as soon as we have more information. Please also note that the tracking details for your order were promptly sent after it was shipped on November 13th. If you wish to purchase another shipment while waiting for your initial order, we can arrange this for you. We can prepare a 3-month supply and ship it via FedEx, with delivery estimated within 2 to 4 business days. Please keep in mind that the cost of this additional shipment will be billed to you; however, delivery will be free of charge. Should you have any questions or need further assistance, please don't hesitate to reach out—we're here to help!

Posted 5 months ago

“I didn’t receive anything. This is second time it happen”

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Posted 6 months ago

Hi Mehdi, Thank you for sharing your feedback. We sincerely apologize for any inconvenience you’ve experienced with your orders. After reviewing your account and checking the details of your order from last year, it seems your issue was resolved with a complimentary reshipment from our partner pharmacy. Regarding your current order, we can confirm that the shipment was delivered to the community mailbox associated with the address you provided. Since Canada Post typically delivers directly to the mailbox, we recommend checking there for your package. If the address on file is incorrect, please provide us with the correct one, and we’ll update it for your future orders. To avoid any further issues with receiving your shipments, we’ve added a note to your file to always require a signature for your shipments moving forward. This will ensure you receive your orders in hand. If you have any further questions or concerns, please do not hesitate to reach out to us via email, chat, or phone. We will be happy to assist you!

Posted 6 months ago

“Forceful strong drug sales tactics”

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Posted 7 months ago

Hi Min, Thank you for leaving your feedback. We apologize for any inconvenience experienced. Our records show that you reached out to inform us about your experience with the medication. We promptly forwarded your concern to a clinician, who reviewed your case and provided recommendations on the next steps. You then requested a refund on the already delivered medication order. Unfortunately, as per our policy, we are unable to offer a refund or return on medication that has been shipped out: https://www.essentialclinic.ca/faq#payments-%2526-refunds We did our best to address your concerns promptly and paused your subscription to ensure no further medications would be sent to you. You still have access to requesting a prescription change with our clinic, as well as advice from our clinicians at any time. We strive to provide the best possible service and ensure our patients’ satisfaction. If you have any further questions or need additional assistance, please don’t hesitate to reach out to us directly. We’re here to help!

Posted 7 months ago

“When I try to get on website I have to get a message and then I go back to the website and you send me a new code”

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Posted 7 months ago

Hi Roderick, Thank you for taking the time to leave your feedback. It seems you are trying to retrieve your verification code in the same browser tab where you are logging in. Please try opening a new tab to access your email inbox. You can do this by pressing Ctrl + T on your keyboard. Once you have the new tab open, use the original tab to enter your login details. This way, you can switch between tabs to copy the verification code without refreshing the login page. If you have any questions or need further assistance, feel free to contact us through our website, chat, or email. We’re here to help!

Posted 7 months ago

“Cialis did nothing it is waste of time and money”

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Posted 7 months ago

Thank you for taking the time to share your feedback with us. We are sorry to hear that the medication did not yield the desired results for you. It’s important to note that medications can affect individuals differently and it’s possible that this particular medication may not have been the best fit for you. Our clinicians and pharmacists are always available to discuss your concerns and provide guidance on alternative options and on the next steps to take. You also have access to requesting a prescription change to a different medication through our clinic at any time. If you’re considering requesting a different dose or medication, please be aware that you have the option to proceed with a smaller quantity for your upcoming refills before committing to a larger purchase. Additionally, our clinician has carefully reviewed the information you provided and has offered guidance on the next steps in a separate message. Feel free to seek further clarification from the clinician or ask any follow-up questions you may have. Please do not hesitate to reach out to us if you have any questions or would like to request a prescription change. We will be happy to assist you!

Posted 7 months ago

“Package said it got delivered but nothing came. Trying to contact the postal service but they are yet to respond. :(”

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Posted 8 months ago

Thank you for sharing your feedback. We sincerely apologize for any inconvenience you’ve experienced with your recent order. Upon reviewing your account, we noticed that the order was confirmed as delivered to the address on file, and the courier provided a proof of delivery photo for your reference. If the address on file is invalid, please provide us with the correct one, and we’ll ensure the address is updated for your future orders. We’ve also sent you more information about your order via a separate message. If you’re still unable to locate the shipment, please don’t hesitate to reach out to us, and we’ll assist you with the next steps. We appreciate your understanding, and if you have any further questions, feel free to contact us. We’re here to help!

Posted 8 months ago

“Twice they have charged me for an order after I specifically asked for a different date for a prescription renewal. They seem to not really care or they’re system doesn’t actually track customers requests”

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Posted 9 months ago

Thank you for your feedback and for bringing this to our attention. We sincerely apologize for any inconvenience caused. When the new prescription was issued, the payment was automatically processed as per our regular procedure. Please rest assured that the situation was promptly remedied. Our partner pharmacy cancelled the order, and a full refund was issued to the card on file. We strive to track all customer requests as accurately as possible and aim to respond to all inquiries within 24 hours. Your experience is important to us, and we are continuously working on improving our system. Should you need further assistance, please do not hesitate to contact us via chat, email, or through our website. We are always here to help!

Posted 9 months ago

“I didn’t get my pills!”

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Posted 10 months ago

Hi Joao, Thank you for sharing your feedback. We sincerely apologize for any inconvenience you’ve experienced with your recent order. After reviewing your account, we confirmed that the shipment was delivered to the community mailbox associated with the address you provided. Since Canada Post delivers directly to mailboxes, we recommend checking there for your package. If the address on file is invalid, please provide us with the correct one, and we’ll ensure the address is updated for your future orders. Additionally, we’ve sent you further information about your order via a separate message. If you’re still unable to locate the shipment, please don’t hesitate to reach out to us, and we’ll assist you with the next steps. We appreciate your understanding, and if you have any further questions, feel free to contact us. We’re here to help!

Posted 9 months ago

“never received my order :(”

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Posted 10 months ago

Hi Patrick, Thank you for sharing your feedback. We sincerely apologize for any inconvenience you’ve experienced with your recent order. After reviewing your account, we confirmed that the shipment was delivered to the community mailbox associated with the address you provided. Since Canada Post delivers directly to mailboxes, we recommend checking there for your package. If the address on file is invalid, please provide us with the correct one, and we’ll ensure the address is updated for your future orders. Additionally, we’ve sent you further information about your order via a separate message. If you’re still unable to locate the shipment, please don’t hesitate to reach out to us, and we’ll assist you with the next steps. We appreciate your understanding, and if you have any further questions, feel free to contact us. We’re here to help!

Posted 10 months ago

Essential Clinic is rated 4.7 based on 1,953 reviews