Essential Clinic Reviews

Name: Essential Clinic
Address: 400-119 14th St NW, Calgary, Alberta
Rating: 4.65

4.7 Rating 1,953 Reviews

92 %

of reviewers recommend Essential Clinic

4.7

Based on 1,953 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Essential Clinic:

We're changing the way you see a doctor in Canada, starting with easily treatable issues like hair loss and ED. Essential offers medical consultations and Health Canada authorized treatments to help men overcome challenges with hair loss and erectile dysfunction. We know it’s not easy going to a doctor in Canada, especially if you need to speak about personal health issues that can result in awkward conversation. But with Essential, you’re able to shop prescription products and talk to a medical professional discreetly from the comfort of your own home.

Every prescription is reviewed by a licensed Canadian doctor or nurse practitioner, who are available for online consults and follow-ups 7 days a week. All medications are shipped in discreet packaging directly to your home within a few days of approval.

To treat hair loss, Essential offers prescription finasteride 1mg and 5mg pills, dutasteride pills, topical finasteride, and topical minoxidil.

To treat erectile dysfunction, Essential offers prescription sildenafil pills (the same active ingredient found in Viagra), as well as tadalafil (active ingredient in Cialis).

We’ve helped thousands of men across Canada get the treatment they need without the hassle of seeing a doctor in person. Thank you all for allowing us to change up the healthcare game in Canada.

Visit Website

Email:

team@essentialclinic.ca

Location:

400-119 14th St NW,
Calgary
Alberta
T2N 1Z6

Essential Clinic 5 star review on 31st March 2025

Dany Jean

Essential Clinic 5 star review on 2nd February 2024

Mykola Semerak

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Extremely poor communication - charging unspecified and unapproved amounts of money to my credit card!”

Helpful Report

Posted 10 months ago

Thank you for sharing your feedback. We appreciate your honesty and apologize for any inconvenience you’ve experienced. Upon reviewing your account, we noticed that you requested to cancel your order after it had already been shipped. Unfortunately, since it was already en route before the cancellation was requested, we are unable to offer a refund for this shipment. You can read more about our refund policy here: https://www.essentialclinic.ca/faq#payments-%2526-refunds We understand how frustrating this situation can be. However, kindly note that our online process and pricing are fully outlined in our website FAQ and in the form. You will find the exact consultation fee and medication fee to be charged on the checkout page of the form when filling it out. We encourage all patients to thoroughly review this information before submitting the form. As we hadn't received communication to cancel the order since your registration on June 7th, the order was finalized on June 10th as per our standard procedure. We acknowledge that communication is crucial, and we apologize if there was any misunderstanding. Please be assured that we’ve paused your subscription to ensure that auto-refills are off for your account. No further orders will be processed until you manually choose to request one. If you have further questions or concerns, please don’t hesitate to reach out. We value your understanding and look forward to serving you better in the future!

Posted 10 months ago

“bought out what i used then never kept product and frequency got discontinued so just went with inexpensive competition”

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Posted 11 months ago

Thank you for your feedback. We understand your concerns and sincerely apologize for any confusion. We would like to clarify that the product you were prescribed is consistently available at our partner pharmacy. It seems there may have been a misunderstanding regarding your last order. Our records indicate that the order was not processed due to an issue with the payment method on file. If you wish to continue using our service, we encourage you to update your payment information to ensure future orders are processed smoothly. We also wanted to mention that you have the option to request a 1-month supply at a time instead of a 3-month supply if this better suits your budget. If you decide to continue with us in the future, we would be delighted to offer you a 50% discount on your next 1-year renewal. Kindly note that this offer does not include the medication fee. We appreciate your understanding and are committed to providing you with the best service. Please do not hesitate to reach out to us with any further questions or concerns. We’re here to assist you!

Posted 11 months ago

“Delivery is 3 days late. Completely disappointed in your focus on the whole process.”

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Posted 1 year ago

Hi Marc, We appreciate your feedback and the time you took to write a review. We deeply regret any inconvenience caused by the delay in delivery, and we understand your frustrations. Regrettably, there was an issue with Canada Post that resulted in the delay of your shipment. Please rest assured that, upon receiving your message, our partner pharmacy took immediate action and communicated with the courier to ensure that the shipping issue was promptly resolved. The order was successfully delivered on May 13th to your mailbox. Please also note that, while we do aim to keep track of each order’s progress, it’s not feasible for us to monitor every individual shipment on a daily basis. We also depend on our valued customers like you to let us know if there are any issues with their deliveries. However, we are committed to doing our utmost to ensure that your future orders are delivered without any problems. We greatly appreciate your understanding. Please feel free to contact us at any time if you have any questions or concerns about your medication shipments. We are always here to help!

Posted 11 months ago

“I m not happy with the Product, and after more than 2 weeks using your product. Did not feel the result desired....”

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Posted 1 year ago

Hi Younès, Thank you for taking the time to share your feedback with us! We are sorry to hear that the medication did not yield the desired results for you. It’s important to note that medications can affect individuals differently and it’s possible that this particular medication may not have been the best fit for you. Our clinicians and pharmacists are always available to discuss your concerns and provide guidance on alternative options and on the next steps to take. You also have access to requesting a prescription change to a different medication through our clinic at any time. If you’re considering requesting a different dosage or medication, please be aware that you have the option to proceed with a smaller quantity for your upcoming refills before committing to a larger purchase. Additionally, our clinician has carefully reviewed the information you provided and has offered guidance on the next steps in a separate message. Feel free to seek further clarification from the clinician or ask any follow-up questions you may have. Please do not hesitate to reach out to us if you have any questions or would like to request a prescription change. We will be happy to assist you!

Posted 1 year ago

“The product failed to perform as advertised, and the "clinician's" response to my concern was insulting and victim-blaming. He needs to take courses on how to communicate with patients in crisis.”

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Posted 1 year ago

Hi Ken, We truly appreciate your feedback and are genuinely sorry to hear about your experience. We understand that the medication did not work as expected and that you felt our clinician’s response was not satisfactory. We take your feedback seriously and will use it to improve our patient interactions. Kindly note that medications can affect individuals differently, and it seems this particular one may not have been the best fit for you. Our clinicians and pharmacists are always available to discuss any concerns you may have and provide guidance on alternative options. If you’re considering a different dosage or medication, you have the option to proceed with a smaller quantity for your upcoming refills before committing to a larger purchase. We’ve also ensured that your case has been thoroughly reviewed. It appears the clinician provided valid guidance based on their professional judgment. They suggested potential causes and factors that may need to be addressed with an in-person visit with your GP, and recommended trialing a different medication for your next refills if you choose to continue with treatment. We regret that the recommendations did not meet your expectations and apologize if the communication came across as insensitive. We’re here to support you and encourage you to reach out to us if you have any further questions or would like to request a prescription change. We’re committed to assisting you in any way we can!

Posted 1 year ago

“I think this medication was not the original and just fake version”

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Posted 1 year ago

Hi Eyad, Thank you for taking the time to leave a review. We understand your concerns and want to assure you that the medications and services we provide are authentic. Our partner pharmacy sources their medications from multiple Canadian manufacturers. Please rest assured that all of the generic medications dispensed are manufactured directly in Canada and adhere to high quality standards. It’s important to note that all generic brands undergo rigorous testing to demonstrate their equivalency with the brand drug before receiving approval. They contain the same active ingredient at the same dosage, so the choice of generic brand should not affect efficacy. The only difference lies in the non-medicinal and filler ingredients. If you’re not satisfied with a specific generic brand dispensed, we can inform our partner pharmacy to dispense brand name medication or a different generic brand for your next refills. As for the legitimacy of our clinic, our healthcare providers are licensed in their respective provinces and use the same criteria as traditional clinics to qualify or disqualify patients for prescriptions. Our clinic is certified by LegitScript, a company that certifies online clinics like us in Canada and the US. This can be verified on LegitScript’s website: https://www.legitscript.com/websites/?checker_keywords=essentialclinic.ca Telemedicine is a recognized and rising form of providing healthcare in Canada. We follow the bylaws and policies of the Canadian Medical Protective Association (CMPA), CNPS, and each provincial medical college regarding the practice of telemedicine in Canada. If you have any questions or would like to request a different medication for your next refills, you can reach out to us at any time by email, chat or by submitting a request through our website. We’re here to assist you!

Posted 1 year ago

“J'ai déjà pris les 12 comprimés de 50 MG qui a donné aucun effets”

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Posted 1 year ago

Bonjour Roland, Merci d’avoir pris le temps de partager vos commentaires avec nous. Nous sommes désolés d’apprendre que le médicament n’a pas fonctionné pour vous. Il est important de noter que les médicaments peuvent affecter les individus différemment et il est possible que ce médicament particulier n’ait pas été le meilleur choix pour vous. Nos cliniciens et pharmaciens sont toujours disponibles pour discuter de vos préoccupations et fournir des conseils sur des options alternatives et sur les prochaines étapes à prendre. Vous avez également la possibilité de demander un changement de prescription à un autre médicament à tout moment. Si vous envisagez demander un changement vers un médicament différent, sachez que vous avez aussi la possibilité de procéder avec une plus petite quantité pour vos prochains renouvellements. N’hésitez pas à nous contacter si vous avez des questions ou si vous souhaitez demander un changement de prescription, il nous fera plaisir de vous assister! -------- Hi Roland, Thank you for taking the time to share your feedback with us. We’re sorry to hear that the medication did not work for you. It’s important to note that medications can affect individuals differently and it’s possible that this particular medication may not have been the best fit for you. Our clinicians and pharmacists are always available to discuss your concerns and provide guidance on alternative options and on the next steps to take. You also have access to requesting a prescription change to a different medication through our clinic at any time. If you’re considering requesting a different medication, please be aware that you have the option to proceed with a smaller quantity for your upcoming refills before committing to a larger purchase. Please do not hesitate to reach out to us if you have any questions or would like to request a prescription change, we will be happy to assist you!

Posted 1 year ago

“Tadalafil doesn't work at all. I knew within an hour of taking it I got duped. Name brands worked for me in the past. Tried essential clinic for convenience, would not try again.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to share your feedback with us. We are sorry to hear that the medication did not work for you. Our partner pharmacy dispenses high-quality generic medication manufactured directly in Canada. All generic brands dispensed undergo rigorous testing to demonstrate their equivalency with the brand drug before receiving approval. All generic brands contain the same active ingredient at the same dosage as their brand-name counterparts. The only difference lies in the non-medicinal and filler ingredients. It’s also important to note that medications can affect individuals differently and it’s possible that this particular medication may not have been the best fit for you. Our clinicians and pharmacists are always available to discuss your concerns and provide guidance on alternative options. You can request a prescription change to a different medication through our clinic at any time. If you’re considering requesting a different medication or if you'd like to request brand-name medication for future refills, please be aware that you have the option to proceed with a smaller quantity for your upcoming refills before committing to a larger purchase. Please do not hesitate to reach out to us if you have any questions or would like to request a prescription change, we will be happy to assist you!

Posted 1 year ago

“I received a great and fast service from your stuff but not working at all for me . Thanks”

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Posted 1 year ago

“Didn’t get my medication.”

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Posted 1 year ago

Hi Nooreldeen, We value your feedback and thank you for taking the time to share your experience! We have carefully reviewed your order details and can confirm that your medication was delivered to your mailbox on January 23rd at 12:52 PM via Canada Post. We understand that you may have preferred delivery directly at your door. If this is the case for future orders, we would be more than happy to update your courier to FedEx, which offers door delivery. Please feel free to contact us through chat, email, or our website if you have any further questions or concerns. We will be happy to assist you!

Posted 1 year ago

“I still javent recieved my order, 2 weeks later. Sent to the wrong address, and fed ex is brutal to deal with also”

Helpful Report

Posted 1 year ago

Hi Damien, Thank you for taking the time to leave your feedback, we appreciate it. We regret to hear about the issue you’ve encountered with your shipment. Our records indicate that the initial address you provided in the online form was the one used for shipping, which you later informed us was incorrect. Our partner pharmacy sent a message on January 11th notifying you that the order would be dispatched to this address, and it was shipped out the next day. We received your response on January 18th, a week later, informing us that the order was not delivered to the correct address. Regrettably, by this time, it was too late to reroute the order to your new address. Despite our pharmacy’s efforts to resolve the issue with FedEx, they were unable to arrange for redelivery as the parcel had already been successfully delivered to the address specified on the label. Given that all standard procedures were adhered to by our pharmacy and the courier, we are unable to offer a free reshipment as per our policy, which can be found here: https://www.essentialclinic.ca/faq#payments-%2526-refunds If you wish to place a new order, please let us know and we will inform our partner pharmacy to prepare it for you. Please be aware that the medication fee would be charged to your payment method again for the new order. As we value your satisfaction, we would be happy to offer you the next prescription renewal free of charge should you decide to continue using our service. Kindly note that this offer does not cover the medication fee which would be charged before each refill is shipped. We appreciate your understanding and encourage you to reach out to us for any questions or concerns via chat, email or by submitting a request through our site. We will be happy to assist you!

Posted 1 year ago

“To be sincerely honest all I felt was sharp headache nothing else, it was just waste of money, the tabs didn’t work the way I expected that’s all.”

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Posted 1 year ago

Thank you for taking the time to share your feedback with us. We’re sorry to hear that the medication did not work for you. It’s important to note that medications can affect individuals differently and it’s possible that this particular medication may not have been the best fit for you. Our clinicians and pharmacists are always available to discuss your concerns and provide guidance on alternative options and on the next steps to take. You also have access to requesting a prescription change to a different medication through our clinic at any time. If you’re considering requesting a different medication, please be aware that you have the option to proceed with a smaller quantity for your upcoming refills before committing to a larger purchase. Please do not hesitate to reach out to us if you have any questions or would like to request a prescription change, we will be happy to assist you!

Posted 1 year ago

“The service is quick and communication prompt. But the product I was sold was completely ineffective. They told me their products were all tested. The pills for ED tasted like sugar and they could very well be at least 90% that. You might think the problem was me but the five-year-old generic pill that I had I tested again and it was still very effective. Unfortunately, since pills can't be returned or reimbursed I cannot trust and risk buying a different generic brand.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to share your feedback with us! We are glad to hear you were satisfied with the service but we’re sorry to hear that the medication did not work for you. Our partner pharmacy dispenses high-quality generic medication manufactured directly in Canada. All generic brands dispensed undergo rigorous testing to demonstrate their equivalency with the brand drug before receiving approval. All generic brands contain the same active ingredient at the same dosage, so the choice of generic brand should not affect efficacy. The only difference lies in the non-medicinal and filler ingredients. As you sent us a message letting us know that you were not satisfied with the generic brand dispensed, our partner pharmacy prepared a trial supply of brand-name medication for you free of charge. If you find that the brand-name medication works better for you, you can request this for all future refills. You also have the option of requesting a different generic brand if you prefer. It’s also important to note that medications can affect individuals differently and it’s possible that this particular medication may not have been the best fit for you. Our clinicians and pharmacists are always available to discuss your concerns and provide guidance on alternative options and on the next steps to take. You also have access to requesting a prescription change to a different medication through our clinic at any time. If you’re considering requesting a different medication, please be aware that you have the option to proceed with a smaller quantity for your upcoming refills before committing to a larger purchase. Please do not hesitate to reach out to us if you have any questions or would like to request a prescription change, we will be happy to assist you!

Posted 1 year ago

“The medication is totally useless hasn’t done a damn thing for me. Total waste of money. I tried to get in touch with you but the email was rejected can someone please contact wto discuss different medication. Thank you.”

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Posted 1 year ago

Hi Sharukh, Thank you for taking the time to share your feedback with us. We’re sorry to hear that the medication did not work for you. It’s important to note that medications can affect individuals differently and it’s possible that this particular medication may not have been the best fit for you. Our clinicians and pharmacists are always available to discuss your concerns and provide guidance on alternative options and on the next steps to take. You also have access to requesting a prescription change to a different medication through our clinic at any time. If you’re considering requesting a different dosage or medication, please be aware that you have the option to proceed with a smaller quantity for your upcoming refills before committing to a larger purchase. Please do not hesitate to reach out to us if you have any questions or would like to request a prescription change, we will be happy to assist you!

Posted 1 year ago

“I didn’t receive my order. Think it got returned ?”

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Posted 1 year ago

Hi Tom, Thank you for taking the time to leave a review. We are sorry to hear that you were unable to retrieve your shipment. We've checked our records and it appears that your order was confirmed as successfully delivered on January 5th at 2:36 PM. We have also sent you a separate message with the proof of delivery attached for your reference. Unfortunately, as all procedures were followed and the order was confirmed as delivered, we are unable to provide a refund or reshipment on this order as per our policy found here: https://www.essentialclinic.ca/faq#payments-%2526-refunds If you would like, we can arrange for future shipments to be given to you in hand to ensure safe delivery. Alternatively, we can switch the courier to Canada Post if you prefer to receive the order directly at a PO box or in your community mailbox. Let us know if any of these options are suitable for you. We appreciate your understanding. Please do not hesitate to reach out to us at any time for questions or concerns, we will be happy to assist you!

Posted 1 year ago

“Keeps on sending the wrong format medication. Frustrating.”

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Posted 1 year ago

Hi Joe, We appreciate your feedback and sincerely apologize for the inconvenience you’ve experienced. We’ve taken note of your concern and will ensure that future deliveries include the medication in your preferred format. To help with the current situation, our partner pharmacy has dispatched smaller containers to your address. You can use these to store the medication you have on hand now. If you have any questions or concerns, feel free to reach out to us via chat, email, or through a request on our website. We will be happy to assist you!

Posted 1 year ago

“Extremely shady outfit. Using the cheapest and most unreliable last km delivery companies. Was told delivery for 25. Rescheduled every day until the 28th. At that point they stopped updating the tracking number. dec 1. Still nothing. Safe yourself the grief and go to a local walk in. Super shady and unprofessional company to deal with.”

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Posted 1 year ago

Hi Terence, Thank you for taking the time to leave your feedback. We sincerely apologize for any inconvenience you may have experienced during the delivery process. We understand your frustration and want to assure you that we take your feedback seriously. It appears that there were some unexpected delivery delays which resulted in you not receiving the order by the expected delivery date. Please rest assured that the reshipment of your order was successful and the order has now been confirmed as delivered. We will do our best to ensure that you receive all future shipments in a timely manner. Should you have any concerns or questions related to your shipments, you can always reach out to us. We will be happy to assist you!

Posted 1 year ago

“I’ve paid in full for my prescription! It’s been weeks never received anything at this Time?! It’s been taken off my credit card So I’m very unsatisfied with the service! Not sure if I will be proceeding in the future With this service Wilson Elliott”

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Posted 1 year ago

Hi Wilson, Thank you for taking the time to leave your feedback, we appreciate it and understand your concern. We want to assure you that we take all feedback seriously and are committed to improving our service. Regarding your recent order, it was shipped on November 8th and confirmed as successfully delivered to the address on file on November 14th at 2:11 PM. We encourage you to check your mailbox for the parcel. You can also view the tracking details for your order through the link provided in our private correspondence. Please note that as per our policy, we are unable to offer a free reshipment for orders that have been confirmed as successfully delivered. We understand the inconvenience this may cause and we’re here to help find a solution. For future orders, we can arrange for a signature to be required upon delivery to ensure that you receive your packages in hand. Alternatively, we can switch you to a different courier for future deliveries. This way, you would be able to receive the medication directly at the door. If you have any questions or concerns, please do not hesitate to contact us. We will be here to assist you!

Posted 1 year ago

“Why hasn't my order arrived? It was processed November 8.”

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Posted 1 year ago

Hi Vlad, Thank you for taking the time to share your feedback with us. We apologize for any inconvenience caused by the delay in processing your refill order. Upon reviewing your account, we found that your order was not yet processed because the auto-refill was scheduled for a few days after your review submission. Your account is set up for auto-refills, which means that a supply of medication is automatically sent to your address before you run out of medication. Since the scheduled refill date had not passed, the new order had not yet been finalized at our pharmacy. Please note that the charge for the medication is only applied to your account once the order is ready to ship. As for the charge from November 8th, this charge is not for the medication itself, it is the annual fee for our clinician to review your updated medical history and issue a new 1-year prescription. You'll also get personalized care from our medical team in case you have any questions or concerns. Our partner pharmacy has now processed your order and it should have been delivered to your address as scheduled. If you have any questions or concerns regarding your medication shipments, please don’t hesitate to reach out to us. We are always here to help!

Posted 1 year ago

“Nunca recibí el pedido que pagué por 39$”

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Posted 1 year ago

Hi Jairo, Thank you for taking the time to provide your feedback, we appreciate it. Please note that the $39.00 consultation fee charged to your card upon sign-up is not for the medication itself. This fee is for our clinician to review your medical history and issue a prescription. It also gives you access to personalized care from our medical team in case you have any questions or concerns. The fee for the medication is separate and is only charged once your prescription has been approved by the clinician and your order is ready to ship. Our records show that an attempt was made to charge your card for the medication order, but it failed. Consequently, the order was not shipped and was cancelled as per your request. Unfortunately, the $39.00 consultation fee could not be refunded as the consultation was already completed and a prescription was issued. This prescription will remain on file, should you decide to proceed with an order in the future. If you have any questions or concerns, please don’t hesitate to get in touch with us. We’re here to assist you at any time! ------ Hola Jairo, Gracias por tomarte el tiempo para proporcionar tus comentarios, los apreciamos. Por favor, ten en cuenta que la tarifa de consulta de $39.00 que se cobró a tu tarjeta al registrarte no es por el medicamento en sí. Esta tarifa es para que nuestro clínico revise tu historial médico y emita una receta. También te da acceso a atención personalizada de nuestro equipo médico en caso de que tengas alguna pregunta o inquietud. La tarifa por el medicamento es aparte y solo se cobra una vez que la receta ha sido aprobada por el clínico y tu pedido está listo para ser enviado. Nuestros registros muestran que se intentó cobrar a tu tarjeta por el pedido del medicamento, pero falló. En consecuencia, el pedido no fue enviado y se canceló según tu solicitud. Desafortunadamente, la tarifa de consulta de $39.00 no pudo ser reembolsada ya que la consulta ya se completó y se emitió una receta. La prescripción permanecerá en el archivo, en caso de que decidas proceder con un pedido en el futuro. Si tienes alguna pregunta o inquietud, no dudes en ponerte en contacto con nosotros. ¡Estamos aquí para ayudarte en cualquier momento!

Posted 1 year ago

Essential Clinic is rated 4.7 based on 1,953 reviews