Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Essential Clinic Reviews

4.6 Rating 1,208 Reviews

92 %

of reviewers recommend Essential Clinic

Company Reviews

4.6

Based on 1,208 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Essential Clinic:

We're changing the way you see a doctor in Canada, starting with easily treatable issues like hair loss and ED. Essential offers medical consultations and Health Canada authorized treatments to help men overcome challenges with hair loss and erectile dysfunction. We know it’s not easy going to a doctor in Canada, especially if you need to speak about personal health issues that can result in awkward conversation. But with Essential, you’re able to shop prescription products and talk to a medical professional discreetly from the comfort of your own home.

Every prescription is reviewed by a licensed Canadian doctor or nurse practitioner, who are available for online consults and follow-ups 7 days a week. All medications are shipped in discreet packaging directly to your home within a few days of approval.

To treat hair loss, Essential offers prescription finasteride 1mg and 5mg pills, dutasteride pills, topical finasteride, and topical minoxidil.

To treat erectile dysfunction, Essential offers prescription sildenafil pills (the same active ingredient found in Viagra), as well as tadalafil (active ingredient in Cialis).

We’ve helped thousands of men across Canada get the treatment they need without the hassle of seeing a doctor in person. Thank you all for allowing us to change up the healthcare game in Canada.

Visit Website

Email:

team@essentialclinic.ca

Location:

400-119 14th St NW,
Calgary
Alberta
T2N 1Z6

Essential Clinic 5 star review on 15th March 2024

Essential Clinic 5 star review on 2nd February 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I'm typing this so you can make some changes to the process. I purchased a $39 hair consultation, that's all. I just wanted an expert's guidance on how to move forward. And then they charged me and paid for a 92-day supply of medication. I'd like a refund please.”

Posted 8 months ago

Thank you for taking the time to submit a review and for sharing your concerns with us. We understand that your concern is that you were charged for the 3-month supply of medication soon after your request was reviewed and your prescription was issued. We apologize for any confusion or inconvenience this may have caused. Please note however that the online process is fully indicated on the front page of our website as well as in the FAQ section. Here is a link to the description of our online process in the website FAQ: https://www.essentialclinic.ca/faq#about-the-service. The information can be found in the “How does it work?” section. Additionally, this same information is displayed on the front page under the “How it works” section: https://www.essentialclinic.ca/ Unfortunately, as all of the information was provided in advance and you had not specified that you wanted the shipment cancelled at any point, we cannot offer a refund on the medication order. You had only informed us to redirect the shipment to a new address once it was shipped. We value your feedback and will take it into consideration as we strive to improve our services. Please don’t hesitate to reach out to us if you have any questions or concerns, we will be happy to help!

Posted 8 months ago

“Don't waist your money!!! Skittles would work the same!!”

Posted 8 months ago

Thank you for taking the time to share your feedback with us. We’re sorry to hear that the medication hasn’t worked for you. It’s important to note that medications can affect individuals differently and it’s possible that this particular medication may not have been the best fit for you. Our clinicians and pharmacists are always available to discuss your concerns and provide guidance on alternative options and on the next steps to take. You also have access to requesting a prescription change to a different medication through our clinic at any time. Please don’t hesitate to reach out if you have any questions or concerns, we will be happy to help!

Posted 8 months ago

“Quite misleading checkout section regarding the 'Hair Loss Consultation'. I was prescribed finasteride based on photos, and have since gone to a dermatologist who confirmed that my hairline is not receding and that I am not suffering from MPB...”

Posted 9 months ago

Hi Matt, Thank you for taking the time to provide your feedback. We’re sorry to hear that your experience with our online process was not satisfactory. Diagnosing hair loss can sometimes be complex, and we understand your frustration. Our clinicians carefully review all the responses and photos you provide in the online form to assess your situation. Additionally, our clinicians base their assessments on the most up-to-date clinical guidelines, but we also respect second opinions. We're here to help and provide the best care possible. If you'd like, we can arrange for a follow-up consultation to discuss your concerns further. We appreciate your review and it will help us improve our service to patients. If you have any questions or concerns, please don’t hesitate to reach out to us at any time. We’re always here to help!

Posted 8 months ago

“Sent my prescription to the wrong address and wouldn’t refund the order.”

Posted 10 months ago

Thank you for your review. We sincerely apologize for any inconvenience you may have experienced with your shipment. We have reviewed our records and found that the most recent address change was communicated to our partner pharmacy in September 2022. All shipments from September 2022 onwards should have been delivered to the updated address. We have attempted to reach out to you to gather more information and to help in rectifying this issue, but we have not received a response. We would appreciate it if you could provide us with any additional details so that we can assist you further. We value your feedback and strive to provide the best possible service to our patients. If there is anything else we can do to help, please do not hesitate to reach out to us via a request, email or phone call.

Posted 9 months ago

“It said that the product was shipped, but till this day i havent received the product nor any notification.”

Posted 10 months ago

Hi Claudio, Thank you for taking the time to share your feedback with us. We apologize for any inconvenience caused by the delay in processing your refill order. Upon reviewing your account, we found that your order was not yet processed because the auto-refill was scheduled for a few days after your review submission. Your account is set up for auto-refills, which means that a 3-month supply of medication is automatically sent to your address every 3 months. Since it had not been 3 months since your last refill, the new order had not yet been finalized at our pharmacy. Please note that the charge for the medication is only applied to your account once the order is ready to ship. We have now processed your order and it should have been delivered to your address as scheduled. If you have any questions or concerns regarding your medication shipments, please don’t hesitate to reach out to us. We are always here to help!

Posted 10 months ago

“It has been nearly 2 weeks since I have been told my prescription was approved. I have not had previous problems however it has not been filled in nearly 2 weeks. I am going on vacation in a week and at this point will not receive my order in time.”

Posted 11 months ago

Hi Nicolas, Thank you for taking the time to provide us with your feedback. We sincerely apologize for the delay in filling your prescription and any inconvenience it may have caused. We understand the importance of timely medication delivery and will do everything we can to ensure that your future shipments are given high priority. Rest assured, our partner pharmacy has confirmed the shipment of your order and you should receive it within a few days. Our patients’ satisfaction is of utmost importance to us. If you have any questions or concerns related to your shipments in the future, please don’t hesitate to reach out to us for immediate assistance. We’re always here to help!

Posted 11 months ago

“I have not received my order”

Posted 11 months ago

Hi Mark, Thank you for taking the time to share your feedback and for bringing this to our attention. We apologize for any inconvenience caused by the delay in processing your order. Upon reviewing your account, we found that your refill order was not yet processed because the scheduled auto-refill date is set for a week from now. Your account is set up for auto-refills, which means that a 3-month supply of medication is sent to your address every 3 months. Since it has not been 3 months since your last refill, the new order had not been finalized at our pharmacy. Please note that the charge for the medication is not applied to your account until the order is ready to ship. We have informed our partner pharmacy to proceed with an early refill and have set a high priority for the shipment. Rest assured, the medication fee will be applied to your payment method shortly, and you can expect to receive your order within the next few days. If you have any questions or concerns regarding your medication shipments, please do not hesitate to reach out to us. We are always here to help!

Posted 11 months ago

“Took a very long time to have the package shipped out. About a week total. Package is shipped with Fedex, which is the absolute worst shipping company as they make no attempt to deliver and make you pick up from their locations, which I do not have one in my town. Still waiting two days past the original delivery date. Getting in touch with customer service can be a couple days of waiting, this is all for medication which needs to be given to someone at a specific time, as well its needed to be able to talk to someone if something wrong is going on. Was a returning customer but will not be buying off this website again, what a damn mess.”

Posted 11 months ago

Hi Jay, Thank you for taking the time to share your feedback with us. We are truly sorry to hear that your experience with our service did not meet your expectations. Please accept our sincerest apologies for the delay you experienced with your order and any inconvenience it may have caused. We understand how important it is to receive your medication on time. Unfortunately, this delivery delay was due to an unforeseen issue at the courier’s shipment center. Rest assured, we will do everything in our power to ensure that future shipments are delivered promptly. If you prefer, you may request a courier change to Canada Post for your next refills. Additionally, if you ever have any questions or concerns that require immediate attention and you are pending an answer from our partner pharmacy, you can contact us directly at the clinic. We will make sure that all of your inquiries are addressed in a timely manner. We want to assure you that the situation you experienced was not due to a lack of care or attention on our part. Our patients’ satisfaction is of utmost importance to us and we are continuously working hard to improve the service we offer. Thank you for your understanding and please feel free to reach out to us at any time if you have questions or if you’d like to make changes to your account. We are always here to help!

Posted 11 months ago

“The online system is mediocre without a properly fleshed out user interface. There lacks a document repository, billing updated shouldn't be through a form, and the ordering without communicating first shows a obvious lack of patient first care. Essential clinic is putting profit over people and I would not recommend this service to anyone.”

Posted 1 year ago

Hi Jesse, Thank you for taking the time to provide your feedback. We’re sorry to hear that you were not satisfied with our service and we appreciate your feedback. We would like to stress that at Essential Clinic we prioritize patient care and are committed to providing excellent service. From the time that you submitted your request, our clinician processed it within 3 hours and your medication was delivered to your door (with your consent after speaking to a pharmacist) within 2 days. Additionally, when you requested further documentation, all your documents were sent to you in less than 12 hours. This speaks to how seriously we take patient care and our commitment to providing fast, seamless service. We would like to clarify that orders are never processed without the patient’s knowledge. The whole process is communicated thoroughly to the patient and a text is sent prior to the charge being made. We are aware that our self-serve order management portion of the website needs more work to make it easier for our patients to find all the information related to their accounts. Our development team is actively working on enhancing this part of the experience. Stay tuned! Thank you again for taking the time to share your thoughts with us! Your feedback will help us improve our process and service.

Posted 1 year ago

“I chickened out when they told me all my hair would fall out first - and then I heard if you stop taking it - all your hair will fall out as well. Yikes.”

Posted 1 year ago

“My service was very poor. I had reached out too essential clinic before my prescription had ran out, so that they could ship my new supply in time. Despite that, it took over a week to receive my medication after being reassured by staff that everything was going smoothly, that they would mess up my order... I have to say, after dealing with refunds, wrong orders, poor customer service & being ignored for a day by staff I got to say that this was my worst experience yet. I suggest that anyone who is interested in this service to think twice. Im using this service to treat hairloss, not cause it.”

Posted 1 year ago

Hi Peyton, Thank you for taking the time to leave a review. We are sorry to hear that you have had a negative experience with our service. We understand that you had requested a 1-month order but a 3-month order was erroneously created by the system. The 3-month order was then fully refunded to your payment method to ensure that a 1-month order could be shipped in its place. When we attempted to process the charge for the 1-month order, there was an issue with the payment method on file. For this reason, the order was delayed. We sincerely apologize for the delay you experienced with your order and any inconvenience it may have caused. We understand the importance of receiving your medication order on time and we will do our best to ensure you receive subsequent shipments in a timely manner. We want to assure you that the delay was not a lack of care or attention on our part. Our team is continuously working hard to improve our system and the service offered to prevent future delays. Our patients’ satisfaction is of utmost importance to us. Please do not hesitate to contact us if you have any further concerns or need assistance!

Posted 1 year ago

“not happy order took 2 weeks to receive”

Posted 1 year ago

Hi Dave, Thank you for taking the time to provide us with your feedback. We sincerely apologize for the delay you experienced with your order and any inconvenience it may have caused. However, please note that this delivery delay was due to an issue at the courier’s shipment center. We understand the importance of receiving your medication order on time and we will do our best to ensure you receive future shipments in a timely manner. Thank you for your understanding and please feel free to reach out to us at any time if you have questions or concerns. We will be happy to assist you!

Posted 1 year ago

“Are you going to charge the expense for this survey to me too? I remember You guys charged the money thru these kinds of middle check-ups survey. That makes me very upset. It did not give me enough information about the expense that would be charged. If this survey also would ask me for expenses suddenly, I will stop using your service. Please provide clear info or a warning on every message for money charging.”

Posted 1 year ago

Hi Wooin, Thank you for taking the time to provide us with your feedback. Our apologies for any inconvenience caused. Please note that you should have received an email two weeks prior to the charge being made informing you of the prescription renewal. This email mentions the renewal fee and the date that the fee is to be processed to your card. The yearly fee is for our clinician to review your medical history and issue a prescription. It also gives you access to personalized care from our medical team in case you have any questions or concerns. As a courtesy, we have fully refunded the yearly fee for this year's renewal to your payment method. Please do not hesitate to contact us if you have any questions or concerns, we will be happy to assist you!

Posted 1 year ago

“My pillls were late and you charged me twice for 39.99”

Posted 1 year ago

Hi Adam, Thank you for taking the time to provide us with your feedback. We sincerely apologize for the delay you experienced with your order and any inconvenience it may have caused. We will ensure that a high priority is set for your future shipments. As for the charges made to your account, the charge from December 31 is the yearly medical consultation fee and the latter charge made on January 12 is the cost of a 3-month supply of finasteride 5mg. The yearly fee is for our clinician to review your updated medical history and issue a new prescription. This also gives you access to personalized care from our medical team in case you have any questions. Because the prices are similar, some people think they're duplicates, but they are separate transactions. One transaction is for the 1-year prescription renewal and the other is for the medication itself. Our patients’ satisfaction is of utmost importance to us. Please do not hesitate to contact us if you have any further concerns or need assistance!

Posted 1 year ago

“I did not get the delivery yet. I was charged for consultation at 39$. I did not get any charge for the medication yet? Please let me know what is to come. Thanks”

Posted 1 year ago

Hi Pierre, Thank you for taking the time to provide us with your feedback. We sincerely apologize for the delay you experienced with your order and any inconvenience it may have caused. It looks like there was a technical issue that occurred on the date when your prescription was faxed to our partner pharmacy. This resulted in the order not being finalized in an appropriate time frame. We want to assure you that the delay was not a lack of care or attention on our part. Our team has worked hard to resolve the issue and improve our system to prevent future delays. Our patients’ satisfaction is of utmost importance to us. Please do not hesitate to contact us if you have any further concerns or need assistance.

Posted 1 year ago

“My package was sent to the wrong location twice. Been with out finasteride for 2 weeks”

Posted 1 year ago

Hi Yonas, Thank you for taking the time to provide us with your feedback. We sincerely apologize for the delay you experienced with your order and any inconvenience it may have caused. It looks like you requested an address update for your previous shipment and it was not indicated in the request that this was a temporary address for a one-time delivery. For this reason, the address on file was not updated for the subsequent delivery. However, rest assured, our partner pharmacy was able to quickly reroute the shipment back to your desired address. We will ensure that you receive all future shipments to your permanent address and that this situation does not occur again. Our patients’ satisfaction is of utmost importance to us. Please do not hesitate to contact us if you have any further concerns or need assistance, we will be happy to help!

Posted 1 year ago

“The medication have no any positive effect. Only muscle and head pain for 3 days. Shortly overprized panful experience. Very disappointed.”

Posted 1 year ago

Hi Todor, Thank you for providing your feedback. We are sorry to hear that you have had a negative experience with the medication. It's important to note that not all medications work the same way for everyone, and it's possible that the medication may not have been the right fit for you. You have access to requesting a prescription change to a different medication with our clinic at any time. Our clinicians are also available to discuss the side effects experienced and provide additional guidance and advice for you on the next steps to take. Feel free to reach out to us when you have questions or concerns, our team will be happy to assist you!

Posted 1 year ago

“I haven’t received my order nor have I been my indication that’s it’s even being sent to me. So not sure what you’re asking for a review on”

Posted 1 year ago

Hi Robin, Thank you for your feedback. We apologize for any inconvenience caused. It looks like we have not received your response to our partner pharmacy for your consultation with the pharmacist. As our partner pharmacy follows strict telemedicine guidelines, they must confirm initial information with you before the fee for the order is applied to your payment method and before the order is shipped out to your address. They have attempted to reach you at the number on file, but the number appears to be invalid. Please provide a phone number where you can be reached to move forward with the next steps. If you would prefer to be contacted by email, we can accommodate this as well. If you have any questions, feel free to reach out to us. We will be happy to assist you!

Posted 1 year ago

“So many texts, so many emails, worst service ! Please don’t constant me again!”

Posted 1 year ago

Hi Gianni, Thank you for providing your feedback, it is appreciated. We sincerely apologize for any inconvenience caused. You may ask for notifications and reminders to be paused at any time if you do not wish to receive further emails or texts. We believe that communication is one of the key factors in good customer service, but we also strive to make sure our communication is purposeful and only sent when needed (we never spam). To make this experience more convenient for you, we have disabled notifications for your account. Thank you again for taking the time to write about your experience!

Posted 1 year ago

“I totally appreciate the product I received, little expensive. They are professional I recommend”

Posted 1 year ago

«
1
2
3
»

Essential Clinic is rated 4.6 based on 1,208 reviews