Essential Clinic Reviews

Name: Essential Clinic
Address: 400-119 14th St NW, Calgary, Alberta
Rating: 4.65

4.7 Rating 1,959 Reviews

92 %

of reviewers recommend Essential Clinic

4.7

Based on 1,959 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Essential Clinic:

We're changing the way you see a doctor in Canada, starting with easily treatable issues like hair loss and ED. Essential offers medical consultations and Health Canada authorized treatments to help men overcome challenges with hair loss and erectile dysfunction. We know it’s not easy going to a doctor in Canada, especially if you need to speak about personal health issues that can result in awkward conversation. But with Essential, you’re able to shop prescription products and talk to a medical professional discreetly from the comfort of your own home.

Every prescription is reviewed by a licensed Canadian doctor or nurse practitioner, who are available for online consults and follow-ups 7 days a week. All medications are shipped in discreet packaging directly to your home within a few days of approval.

To treat hair loss, Essential offers prescription finasteride 1mg and 5mg pills, dutasteride pills, topical finasteride, and topical minoxidil.

To treat erectile dysfunction, Essential offers prescription sildenafil pills (the same active ingredient found in Viagra), as well as tadalafil (active ingredient in Cialis).

We’ve helped thousands of men across Canada get the treatment they need without the hassle of seeing a doctor in person. Thank you all for allowing us to change up the healthcare game in Canada.

Visit Website

Email:

team@essentialclinic.ca

Location:

400-119 14th St NW,
Calgary
Alberta
T2N 1Z6

Essential Clinic 5 star review on 31st March 2025

Dany Jean

Essential Clinic 5 star review on 2nd February 2024

Mykola Semerak

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I haven’t received my order nor have I been my indication that’s it’s even being sent to me. So not sure what you’re asking for a review on”

Helpful Report

Posted 2 years ago

Hi Robin, Thank you for your feedback. We apologize for any inconvenience caused. It looks like we have not received your response to our partner pharmacy for your consultation with the pharmacist. As our partner pharmacy follows strict telemedicine guidelines, they must confirm initial information with you before the fee for the order is applied to your payment method and before the order is shipped out to your address. They have attempted to reach you at the number on file, but the number appears to be invalid. Please provide a phone number where you can be reached to move forward with the next steps. If you would prefer to be contacted by email, we can accommodate this as well. If you have any questions, feel free to reach out to us. We will be happy to assist you!

Posted 2 years ago

“So many texts, so many emails, worst service ! Please don’t constant me again!”

Helpful Report

Posted 2 years ago

Hi Gianni, Thank you for providing your feedback, it is appreciated. We sincerely apologize for any inconvenience caused. You may ask for notifications and reminders to be paused at any time if you do not wish to receive further emails or texts. We believe that communication is one of the key factors in good customer service, but we also strive to make sure our communication is purposeful and only sent when needed (we never spam). To make this experience more convenient for you, we have disabled notifications for your account. Thank you again for taking the time to write about your experience!

Posted 2 years ago

“I totally appreciate the product I received, little expensive. They are professional I recommend”

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Posted 2 years ago

“The order was sent out 10 days later than it normally is. I also provided a new address & the medication was still sent to the old address. The package arrived the day after I ran out of my medication.”

Helpful Report

Posted 2 years ago

Thank you for providing your feedback, it is really appreciated and will help us with improving our service. We are sorry to hear that you have had this kind of experience with our partner pharmacy PocketPills. It looks like our partner pharmacy experienced a technical issue that led to your order being delayed by a day. However, since FedEx did not deliver over the long weekend, this resulted in a longer wait than expected. The medication order was then delivered on September 6 instead of September 2 as scheduled. Please rest assured that this is not a typical occurrence and we will ensure that all future orders are shipped out to you in a timely manner to your new address. A high priority will also be set for your medication shipments.

Posted 2 years ago

“They are taking fire ever to ship out my medication. They literally forgot to ship it out I was waiting like an idiot for a week then I called them to find out they forgot to ship it”

Helpful Report

Posted 2 years ago

Thank you for providing your feedback, it is really appreciated and will help us with improving our service. We are sorry to hear that you have had this kind of experience with our partner pharmacy PocketPills. Please rest assured that this is not a typical occurrence and we will ensure that all future orders are shipped out to you in a timely manner. A high priority will also be set for your medication shipments. If you have any questions or concerns regarding your shipments, you may text or call our partner pharmacy at 1-833-435-5679 and they will be happy to assist you further.

Posted 2 years ago

“You are too expensive”

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Posted 2 years ago

“i purchased a hair product Finasteride and Minoxidil topical that caused me a side effect that I needed consultation about. I was told that a pharmacist would get back in touch during special hours. I waited no one contacted me. I had to get in touch with my local pharmacy that made me stop the product. I will not be continuing my orders through Essential clinic going forward.”

Helpful Report

Posted 2 years ago

Hi Mohamed, Thank you for providing your feedback. We value your feedback immensely and we sincerely apologize for the inconvenience. If you need to speak to a pharmacist, you may call or text our partner pharmacy at (833) 435-5679. They will ensure that your questions and concerns are answered in a timely manner.

Posted 2 years ago

“I dont like minoxidil gel”

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Posted 2 years ago

“Hi I didn’t receive my medication yet, it’s been late for over a week now. Is there something I can do, a place I can go get it ?”

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Posted 2 years ago

Essential Clinic is rated 4.7 based on 1,959 reviews