Estate Sawmills Reviews

Name: Estate Sawmills
Address: Thorncliffe Works, Midland Road, Bradford, Bradford
Rating: 4.78

4.8 Rating 348 Reviews

93 %

of reviewers recommend Estate Sawmills

4.8

Based on 348 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Estate Sawmills 5 star review on 24th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered and paid for items to be then told out of stock. Told items would be in stock soon. Told would be delivered a week late. Received text with date and time so took day off work. Delivery didn’t arrive. ES made no contact with me. Checked tracking to find order had been postponed for 3 days. Took afternoon off work and once again delivery did not arrive. Again no contact from ES. Checked tracking and it’s now saying it will be delivered a further 5 days later. I am not hopeful it will arrive on Tuesday. Appalling service. Would not recommend.”

Helpful Report

Posted 10 months ago

Hello Richard and thank you for your feedback although we must apologise for any issues with your delivery. Zoe has tried to call you to have a chat but hasn't been able to get to you. If you could call the office when you have time on 01274 487882 so we can discuss further. Many thanks. Estate Sawmills

Posted 9 months ago

“Poor quality wood, split bowed and covered in mould. Bad customer service. If you collect you are left waiting 25 mins and beyond and have to chase only to get your order picked wrong. If you book delivery they send the wrong sizes and then take for ever to collect and refund.”

Helpful Report

Posted 11 months ago

Hi Steve and thank you for the feedback. We're disappointed we didn't match our usual high expectations with your delivery. We endeavour to supply the best quality timber with the best level of customer service. We hope we can do better next time. Estate Sawmills

Posted 11 months ago

“Ordered 4 Gate/Corner posts, they didn't arrive on the stated date. The following week 4 intermediate fence posts arrived of different lengths? I rang to report this and ask for a refund and I'm still waiting!”

Helpful Report

Posted 1 year ago

Hi and thank you for your review. We know that our customer services team spoke to you on Friday and resolved your refund issue. We are sorry you didn't have the best experience with us on this occasion but hope you will consider us for your next order. Kind regards. Estate Sawmills

Posted 1 year ago

Estate Sawmills is rated 4.8 based on 348 reviews