Faerly.ie Reviews

Name: Faerly.ie
Address: Nicholastown, Kilcullen
Rating: 4.97

5.0 Rating 4,095 Reviews

100 %

of reviewers recommend Faerly.ie

5.0

Based on 4,095 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

About Faerly.ie:

Faerly is an Irish online shop for sustainable living. We sell natural products that are kind to you and our environment. ☘️ Irish, natural and handmade items ? Eco friendly & sustainable store ? Plastic free packaging ? A sprinkle of Scandi design

Visit Website

Phone:

045-397203

Email:

hello@faerly.ie

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Faerly.ie 5 star review on 5th December 2025

Carol C

Faerly.ie 5 star review on 10th October 2025

101

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Business model is let down by DPD. Couldn’t print return label but money taken. Many emails to DPD & faerly later DPD emailed new label but drop in point couldn’t scan it. Eventually picked up by courier. DPD refunded fee but it was a mess of a process”

Helpful Report

Posted 1 year ago

Hi Kenneth, Thanks for taking the time to leave us a review. I’m really sorry that you encountered problems when booking your return using the DPD Pickup Shop service. We've been in touch with DPD about this with DPD and I know they had been trying to get in contact with you to get some more info and have been in touch with you recently. I apologise for the technical issues you encountered with your label. DPD have assured us that this was a very rare technical issue on their side and we're sorry you faced this problem. We find the DPD pickup shop service generally excellent and this does seem to have been an isolated issue, we have never come across this issue ourselves from any of our customers who use this return method. To make up for the inconvenience DPD refunded you for the label and collected your return free of charge. As I offered when we talked on our live chat on the day, we could also arrange a home collection for you and we can do this for you next time no problem. You’ll find the info on that at www.faerly.ie/co2 or just drop me a line on our live chat anytime to arrange. Please don't hesitate to get in touch any time if you have any queries or feedback on our live chat or email us anytime at hello at faerly dot ie James

Posted 1 year ago

“Great company with great products. 🙂 Fast delivery too which is always a plus.”

Helpful Report

Posted 1 year ago

Thank you so much Clara for your 5-star review of Faerly.ie and your kind words. Thank you for your support! ~ Sarah (Team Faerly) 😊

Posted 1 year ago

“Really lovely products and very efficient customer care. Will certainly purchase more products.”

Helpful Report

Posted 1 year ago

Thanks so much for your 5 star review! We really appreciate it. Hope to see you online again soon. ~ Sarah (Team Faerly) 😊

Posted 1 year ago

“Great service! I bought co2 cylinders from these guys. They organised returns of the bottles and are just so pleasant to deal with. And supporting a local business which is a big plus. Great customer services, even answered me back out of hours which I would never expect.”

Helpful Report

Posted 1 year ago

Thanks so much Siobhan for your 5-star review. We're delighted you're finding our Co2 cylinder exchange useful. Thanks for your support and hope to see you online again soon. ~Sarah (Team Faerly) 😊

Posted 1 year ago

“Great service, arrived in a few days”

Helpful Report

Posted 1 year ago

Thanks for your review Gerry. We appreciate it! ~ Sarah (Team Faerly) 😊

Posted 1 year ago

“Excellent- great products and after sales service”

Helpful Report

Posted 1 year ago

Thanks for your review Aileen. We really appreciate you taking the time to share your feedback and for recommending us. Glad you had a good experience!~ Sarah (Team Faerly) 😊

Posted 1 year ago

“Efficient and punctual”

Helpful Report

Posted 1 year ago

Thanks for your 5-star review John. We appreciate it! ~ Sarah (Team Faerly) 😊

Posted 1 year ago

“Very good service and reliable so far.”

Helpful Report

Posted 1 year ago

Thanks for your review Martin. We appreciate it! ~ Sarah (Team Faerly) 😊

Posted 1 year ago

“Have placed two orders with Faerly, both were gifts being sent directly to friends. Each time the service was prompt with fast delivery and James provided great Customer support. Faerly have an excellent choice of good quality products and I would highly recommend them to anyone.”

Helpful Report

Posted 1 year ago

Thank you so much Fiadh for your 5-star review of Faerly.ie and your very kind words. We're delighted you had such a good experience and thank you for your support! We hope they enjoyed their gifts. ~ Sarah (Team Faerly) 😊

Posted 1 year ago

“Super easy transaction & goods received less than 24 hrs after order placed....amazing service! Thank u v much!”

Helpful Report

Posted 1 year ago

Thanks for your review Ruth. We really appreciate you taking the time to share your feedback and for recommending us. ~ Sarah (Team Faerly) 😊

Posted 1 year ago

“Great quality socks , super fast delivery”

Helpful Report

Posted 1 year ago

Thanks for your review Edel. We hope you enjoy the socks! ~ Sarah (Team Faerly) 😊

Posted 1 year ago

“excellent service and a lovely personal note + little gift with deliveries. Makes such a difference.”

Helpful Report

Posted 1 year ago

Thanks for your lovely review Carrie. We're delighted you had such a good experience with your order. We love writing the notes! ~ Sarah (Team Faerly) 😊

Posted 1 year ago

“Great service and polite to deal with”

Helpful Report

Posted 1 year ago

Thanks for your review Les. We appreciate it! ~ Sarah (Team Faerly) 😊

Posted 1 year ago

“Excellent products Beautifully presented Quick service”

Helpful Report

Posted 1 year ago

Thanks for your 5-star review Jean. We really appreciate you taking the time to share your feedback and for recommending us. ~ Sarah (Team Faerly) 😊

Posted 1 year ago

“Love the products, the smell and doing my bit for the environment.”

Helpful Report

Posted 1 year ago

Thanks for your review Melanie. We really appreciate you taking the time to share your feedback and for recommending us. Keep doing your bit! ~ Sarah (Team Faerly) 😊

Posted 1 year ago

“Product was great, price was reasonable and delivery was so quick! Bonus for planting a tree and shipping in twice loved packaging 💚🌳”

Helpful Report

Posted 1 year ago

Thanks so much for your 5-star review. We're so glad you loved our upcycled packaging. We love giving boxes another life! Hope we see you online again soon. ~ Sarah (Team Faerly) 😊

Posted 1 year ago

“Can't say enough good things about this company - great ethos and super fast shipping. It's a pleasure to shop with them.”

Helpful Report

Posted 1 year ago

Thank you so much for your 5-star review of Faerly.ie and your very kind words. We're delighted you had such a good experience and thank you for your support! ~ Sarah (Team Faerly) 😊

Posted 1 year ago

“Order arrived quickly and was exactly as advertised”

Helpful Report

Posted 1 year ago

Thanks for your review Theresa. We really appreciate you taking the time to share your feedback and for recommending us. ~ Sarah (Team Faerly) 😊

Posted 1 year ago

“Ordered an Aarke water carbonator Friday midday and it arrived Saturday morning, very well packed! Very efficient service from Faerly and DPD.”

Helpful Report

Posted 1 year ago

Thank you so much Steve for your 5-star review of Faerly.ie. We're delighted you had such a good experience and hope you enjoy the Aarke carbonator. Thank you for your support! ~ Sarah (Team Faerly) 😊

Posted 1 year ago

“Very happy with delivery of gifts ordered from Faerly and so were recipients.”

Helpful Report

Posted 1 year ago

Thanks so much for your 5-star review. We're delighted to get your feedback and glad to hear they loved the gifts. ~ Sarah (Team Faerly) 😊

Posted 1 year ago

Faerly.ie is rated 5.0 based on 4,095 reviews