“I was able to invert the first time I got it! FeetUp feels very stabile making me feel very secure when I’m inverted. I also love the suggested positions and exercises on the poster, it helps to keep my time focused and targeted.”
“I am very very unhappy. I need to return the item, never been open, and know one will tell me how to return. I have sent 3 messages, and no one has answered me”
Dear Kristine,
Our Customer Service answered all your emails, some even twice (please see the attached screenshot).
We have sent you the RMA number and shipping address every time.
We have never received an answer from you.
Please check your spam folder also. Sometimes, emails end up there.
We are looking forward to your reply.
Your FeetUp® Team
“I love it. Makes headstands so easy with no pressure to your neck. Great core workout as well! Love the add-ons and pose poster as well. Also, love that it doubles as a cute piece of furniture or footrest when not in use. My new moto is: a headstand a day keeps the doctor away! 😂”
“You sent me 2 duplicate parts now i cant put it together. I emailed. Need new one.
And no one answered me on live chat so i emailed help support line.”
Dear Victoria,
We are sincerely apologizing for receiving a defective product.
We sent you the replacement parts as soon as we received your email.
We hope that you are having extraordinary times with your FeetUp® Trainer now.
Your FeetUp® Team 💙🙏🏼
“Love this inversion bench! It’s a great way to train to do head/shoulder stands while taking pressure off the neck and head. Really enjoying the inversion benefits!”
“I love how easy the FeetUp trainer is to use. The cushion is very comfortable and the entire trainer is very stable. I love all the printed exercises that are provided with the trainer. In addition, there are so many videos online that we can watch.”
“I was very hesitant to drop the cash on this, but let me tell you, the first time I used it I was legitimately shocked at how my lower and upper back cracked...let me tell ya, I was moaning. My shoulders are much happier too. I don't have a gym membership, can't afford chiropractor/massage, and do yoga at home, so, money well spent for something you'll use daily/weekly and makes a huge difference in how your body feels!”
“I love my feetup stool. It enables me to safely do a headstand safely. I would not be able to do one, otherwise. The inversion feel amazing!
I love that the stool has an insert. I use it for extra seating in our den when I am not using it for yoga. I had a problem with my first stool and the customer service person completely resolved the problem. Great customer service! I highly recommend FeetUp!”
“While the product is good for its intended purpose, I could not get any customer service. I tried the "chat" feature on the website as well as e-mailing "help@feetup.com." However, no one ever responded to either. I simply wanted some assistance with assembly. In the end I had to basically force the piece together. Two stars because the product itself is decent, no more stars than that because there is zero customer service. The first time they reached out to me was with this e-mail asking for what they hoped would be a favorable review. So with regard to the next question - "How did you communicate with the company?" - that must be some kind of a sick joke.”
