“Ordered, was not notified that it would be a 3 week delivery timeframe. Communication with customer serves not particularly great. Delivery company was good.
Some very sharp edges of metal on the lower door frame and sliced fingers. Need to file metal edge to prevent further injuries. Needless stickers on the front of the glass door - thought they would be easy peel ones but these took ages to peel off and left a lot of sticker residue - another hour wasted trying to clean it.
Actual cooker seems ok. Only purchased as needed one able to run from calor gas bottles otherwise would definitely purchase something else from somewhere else!!”
Hello James,
Thank you for the feedback for us. The delivery times are specified on the page you order with the stock informations. We are happy you like the cooker itself.
If there is anything we can assist you you can reach out to us through whatsapp service or facebook messenger.
Kind regards,
Team Ferre UK LTD
“Very poor customer service a paid for next day delivery a didn’t receive my order till 3 days after the order when you rang the customer service no one would answer”
Hello Mark,
Thank you for reaching out. Please note that when you order on Friday, the next working day is Monday for the delivery companies. We deliver the item to the delivery company but they deliver it to you on their working days. The deliveries doesn't work on weekends.
Thank you for your understanding,
Ferre Cooker
Hi,
Sorry to hear about the delay in replying regarding your cooker issue. This isn’t the experience we want for you. Please could you share your order number, the model, purchase date, and a brief description of the issue? Through facebook messenger. Something must have gone wrong in the email service. We’ll review your case and get this resolved as a priority.
Thank you for letting us know—we’re here to help.
Kind regards,
Team Ferre UK LTD
Liebe Grüße,
Team Ferre UK LTD
“I have not yet received my order. I have spoken to a customer support representative and they have told me there is a stock issue and it will take another week. Hopefully I will receive it and all will be well.”
Hi there,
We’re really sorry for the poor experience and the trouble you’ve had with your order. This isn’t the standard we aim for.
Please share your order number and full name so we can look into what happened and resolve it as quickly as possible.
Kind regards,
Team Ferre UK LTD
