“Appalling customer service, no help at all. No one answers phone calls and when I did receive a reply to my message it was a one line response, no greeting and dreadful spelling. Really don't bother. Our cooker hasn't lasted a year with occasional use!”
Hello Kate,
We’re very sorry to hear about the experience you described. This isn’t how we want to be perceived, and we’d like to investigate and resolve this for you.
Please provide your order number and the contact details you used, or reach out to us via WhatsApp or Facebook Messenger so we can assist promptly. We’ll ensure someone from the team follows up with you directly.
Kind regards,
Team Ferre UK LTD
“Lovely oven, but didn’t fit so tried to send it back and they try and fleece you.
£69.99 for return, plus 20% restocking fee and a box fee.
I literally opened the cooker, tried to put it in and then repackaged it.
They would have charged me over £100 to return it, when the cooker only cost £185. Disgusting. Avoid. Avoid. Avoid.”
Hello Vicki,
We’re very sorry to hear about your situation. Unfortunately, there is a delivery fee for both delivering and collecting an item. Additionally, once a product has been opened, it is considered second-hand and cannot be resold to another customer.
We kindly recommend checking the product dimensions carefully before purchase to ensure it fits your space.
If you prefer quicker assistance, please feel free to contact us via WhatsApp or Facebook Messenger.
Kind regards,
Team Ferre UK LTD
“They have delivery a faulty oven. Only 1 ring working and chipped area on the top. No communication. I have called emailed and WhatsApp. I only wanted an exchange oven not refund but not getting any communication is terrible. I want someone to come back to me this week. It’s order oven 20280. I have left messages with name and number to call me before I start an investigation into the company.”
“I’ve had my range cooker for 10 months now and it’s had nothing but problems. The quality is VERY poor. The first issue the hob melted. They sent out a part which my son had to fit. The oven knobs persistently fall off as the screws do not stay tight. The bottom flap has fallen off as seen in the attached picture. And worst of all only half the oven heats. The company only offer to send parts out which is completely unacceptable as neither I or my family are appliance engineers. The company are very unresponsive on WhatsApp, I’m now having to go through action fraud to get it sorted. Avoid.”
Hello Diana,
We’re really sorry to hear about the ongoing issues with your cooker.
To get this sorted quickly, please reply with:
- Order number and purchase date
- Photos or videos of the faults (hob melted, knobs, bottom flap, oven heating issue)
- Your contact details and the best time to reach you
We’ll review your case urgently and advise on the next steps, including potential replacements or a full investigation.
Kind regards,
Team Ferre UK LTD
“I purchased a gas oven, hob and extractor from Ferre. The quality of which is awful. The hob stopped working after 3 days, a replacement was sent. However, the £70 cost of having this refitted was not reimbursed. The replacement hob is also faulty one of the gas rings is twisted. Do not buy Ferre it is substandard, sorry didnt pay just a little bit more and get a decent make. Think i will be replacing them soon anyway because they will not last.”
Hello Christine,
We’re really sorry to hear about the issues with your gas oven, hob and extractor. Please could you provide your order number, purchase date, and a brief description, and if possible photos or a video of the fault?
Thank you for giving us the opportunity to make this right.
Kind regards,
Team Ferre UK LTD
“Never got my order in the end as i asked for a refund
I paid for next day delivery but never turned up the next day and trying to contact ferre is a joke they told me it was out for delivery that day but then refunded me but surley if it was out for delivery they wouldnt be able to cancel it but they did then i had to wait 6 days for my refund to go into my bank i will never use ferre again they lie and then say i was harrassing them after spending my well earned money with them there a joke”
Hello,
We understand your frustration and we’re sorry for the inconvenience. When you asked if the order could be delivered the same day, we confirmed that it was on the way. However, since you preferred not to wait, we processed your refund immediately as requested.
Customer satisfaction is very important to us, and we always try to resolve issues as quickly as possible. If there is anything else we can assist you with, please let us know.
“Faulty appliance, not fit for purpose. Little or no response from their appalling customer service after months of trying to contact Ferre for a replacement and now refund.
Would definately NOT reccomend Ferre UK ltd.
Tried to contact via Whatsapp as sugested, no reply! V Frustrating”
Hello, thank you for reaching out. We are available on Whatsapp, facebook services. On which platform you tried to reach us? We would like to solve your issue immediately.
Could you please share your order number and fullname on one of these platforms?
Thank you for your understanding.
Kind regards,
Ferre Cooker
“Not good hood doesn’t work. And we have contracted cost more services had no respond. Wasted too much time. Now we need some to come and install the hood once again.”
Hi Armando,
Sorry to hear about the hood not working and the lack of response. This isn’t the experience we want for you. Please could you share your order number and a brief description of the issue (hood model, purchase date, where bought)? We’ll review your case and get this resolved as a priority.
Thank you for letting us know—we’re here to help.
Kind regards,
Team Ferre UK LTD
Liebe Grüße,
Team Ferre UK LTD
“Extractor not what I was expecting, the pull down hood has no hydraulic system or damper like other hoods, it just swings there, very cheap way of doing it”
Hi John,
Sorry to hear about the extractor. That doesn’t sound right. Please could you share your order number and a brief description of the issue (model, purchase date, where bought)? We’ll review and get this resolved as a priority.
Thank you for letting us know—we’re here to help.
Kind regards,
Team Ferre UK LTD
Liebe Grüße,
Team Ferre UK LTD
Hello, thank you for reaching out. WhatsApp service can be busy with other customers. You can reach out from facebook messenger or Instagram as well for your issue. We are here, we would like to help you!
“I've only had it 6 months, 2 months ago the light for the oven have fell out and broke, still not had the front panel delivered and have been told I have to replace it myself when it arrives. I'm 78 years old its disgusting wish I never brought this cooker. I am going to have to get consumers advice involved.”
Hi there,
We’re really sorry for the trouble you’ve had with the oven and the delays with the light and front panel. This isn’t the experience we want for our customers, especially at 78 years old.
Please could you share your order number and a brief description of the current status? We’ll prioritise your case.
Thank you for bringing this to our attention—we’re here to help and will do our best to make it right.
Kind regards,
Team Ferre UK LTD
Posted 2 months ago
Hello, we don't see a name and order number in your message. Can you please send these information to either the WhatsApp service or Facebook Messanger. So we can track your case and see what's happening. We would like to help you.
We are sorry for your bad experience. And thank you for your cooperation.
Ferre Cooker
Customer Service Team
We have checked your case and unfortunately the product you ordered is currently out of stock. For this reason, your order has been cancelled and a refund has been issued.
Please note that the time it takes for the refund to appear in your account may vary depending on your bank’s processing time.
If you have any further questions, feel free to contact us. We’re happy to help.
Kind regards,
Ferre Cookers
“Terrible company. BUYER BEWARE. still staying to send back product from 4 months ago. Don’t answer there phone, no direct after sales. Ignores emails then get one line answers. Sent product back after 4 months if debating 4 days ago and still no acknowledgement or refund that I now got to get customer consumers involved. Avoid Avoid Avoid”
Hi Catherine,
We’re really sorry you’ve had such a poor experience and the lack of timely communication is not what we aim for. Please tell us if your issue is solved or there is something we can help. We are here to make it up to you!
Kind regards,
Team Ferre UK LTD
“I have had a terrible experience with my ferre oven. It arrived damaged, it kept shorting out my whole flat ever time I plugged it in. I would not recommend this product, customer service is good, they offered a full refund, am still waiting for it to be processed. It has been two weeks so expect it any day now.”
Hi Robert,
We’re really sorry you’ve had a bad experience with the oven. This is not the standart we aim for our customers. Your refund will receive soon. And thank you for your comment on our customer service.
Kind regards,
Team Ferre UK LTD
“Good day! What should I do if the machine I received (grill oven) is not working? It blows the fuse after about 10 seconds. The previous grill oven was also a 1600 W machine. That worked.”
Hi Pal,
We’re really sorry your grill oven is blowing the fuse after about 10 seconds. Please share your full name and order number, and videos showing the issue via our WhatsApp service, so we can locate your case and assist you as a priority. If it’s safe, please unplug and stop using the unit until we advise next steps.
Kind regards,
Team Ferre UK LTD
“Very disappointed I'm left with absolutely no cooking facilities whatsoev over the entire Christmas period I am very upset about the poor service I got from the sales team who were very slow in reply to my message”
Hi Shant,
We’re really sorry you’ve been left with no cooking facilities over Christmas. This isn’t the experience we want for our customers. Please share your full name and order number so we can locate your case and assist you further as a priority.
Kind regards,
Team Ferre UK LTD
Kind regards,
Team Ferre UK LTD
Hi Tanya,
We’re really sorry about the delivery driver leaving your parcel at the doorstep. We are a seperate company, we would appreciate if you could leave your comments about the product here and leave comments about the delivery to the delivery company's review page. Thank you!
Kind regards,
Team Ferre UK LTD
“First time I switched it on following the instructions it blew the fuse and my main fuse box tripped 3 days before xmas I wasted £75on this junk and wont be buying anything from them again also the supplied lead is too short by a foot to reach the wall socket &the fuse rating for the connected plug is 15A but after it blew I discovered it had a 13A fuse fitted and no plastic caps were fitted to the plug I suspect I've been sold a "refurbished" item sold to me as brand new I'm very upset and angry”
We understand how frustrating it can be when an electrical appliance does not operate as expected. However, we would like to clarify a few important points.
All of our appliances are designed and supplied for standard UK domestic electrical systems and are fitted with a 13A fuse, which is the correct and approved specification for our products. This information is clearly stated on our website and in the product documentation.
If a fuse or consumer unit trips upon first use, this usually indicates an issue with the household electrical installation, socket, or circuit, rather than a fault with the appliance itself. For safety reasons, we always recommend that customers consult a qualified electrician to check their home supply in such cases.
Regarding your concern about the product condition, we can confirm that we do not sell refurbished items as new. All units are supplied brand new and quality-checked before dispatch.
If you would like us to review the matter further, please provide:
• Your order number
• Clear photos of the plug and fuse
• A photo of the product rating label
Kind regards,
Customer Support Team
“Absolutely unacceptable customer service. I ordered an item, it was dispatched, and I received a delivery notification along with a photo. The photo clearly shows a property that is not mine.
I contacted the courier, who confirmed they delivered the parcel to the address printed on the label supplied by the company. They also told me they can’t disclose the address due to GDPR. I then went back to the supplier, who insisted the address was correct. The result has been nothing but a loop of “speak to them, not us,” while I sit here with no item.
My request was simple: for the supplier to speak with their courier and resolve the issue on my behalf. Instead, I’ve been left without the product I paid for, and with no sign of a replacement or any meaningful support.
Deeply disappointing experience. Avoid at all costs.”
Hi Ryan,
We’re really sorry you’ve had this experience. As I checked your case, your product is delivered to the address you have given. We work with a big delivery company and we don't have access to change the address once they receive the product from us and deliver to the address provided. Could you please contact your delivery to change your address? Thanks for your understanding.
Kind regards,
Team Ferre UK LTD
Hi Sonia,
We’re really sorry you haven’t received your product or had a response from us. This isn’t the experience we want for our customers.
Please share your order number and full name so we can look into this immediately and get it resolved.
Kind regards,
Team Ferre UK LTD
