Hello Chris,
We’re very sorry to hear about the delivery to the wrong address. Please provide your order number and the correct delivery details so we can investigate with the courier immediately.
You can reach us via WhatsApp or Facebook Messenger for a quicker resolution.
Kind regards,
Team Ferre UK LTD
“Hello! I received the stove. But upon inspection, I discovered that a lot of screws were missing. Where there should be 6 screws, there are only 2. Where there should be 4, there are 2. The bottom door would quickly come off. So I can only give it a 4.”
Hello Larisa,
Thank you for reaching out to us. We’re very sorry to hear about the missing screws and the risk with the bottom door. Please tell us if we can help with anything?
Kind regards,
Team Ferre UK LTD
“Recived ok 5 burner gas hob. The packaging was very poor with the cast iron pan rest's floating about lucky that the glass was not broken.
The hob comes with LPG conversion kit but was advised to purchased one so waiting for refund if it comes.
The hob looks very good and you can not tell it from an expensive one.”
Hello MR,
Thank you for your feedback. We’re glad you like the hob, and we’re sorry about the packaging issues and the LPG refund situation. Please let us know if you need anything else.
Kind regards,
Team Ferre UK LTD
Thank you for your review, Bill. We’re glad the delivery was quick and that there was no damage, and we’ve noted the box security issue for our courier team.
If you need anything else, we’re here to help.
Kind regards,
Team Ferre UK LTD
Thank you for your feedback, Richard. We’re noting every feedback we get from customers.
If you need any further assistance, please let us know.
Kind regards,
Team Ferre UK LTD
“Excellent product, has great features, led lights, two filters, filter circulation or via duct and variable spped selections are the highlights. Customer service lacks improvement, did not get correct answer and comm which was a shame hence deducted one from submitting five stars.”
Thank you for your feedback!
We are happy you like the product but not the customer service. Your feedback is important for us. We are improving with your feedback.
Enjoy your new Ferre!
Ferre Cooker
Customer Service Team
“Very please so far with my cooker hood , it’s quiet and the LED lights are good , it was easy to install, I just wish it came with the filters as standard . Had to order these separately and the seem to take a while to come .”
Hi Daniel,
Thanks for your feedback. we're glad to hear the cooker hood is quiet and the LED lights are good, and that the installation was straightforward. I’m sorry the filters weren’t included by default.
Kind regards,
Team Ferre UK LTD
Posted 4 months ago
Hi Daniel,
Thanks for your feedback. We’re glad to hear that you are happy with your the cooker hood 🥰
Kind regards,
Team Ferre UK LTD
