Fine Food Specialist Ltd. Reviews

Name: Fine Food Specialist Ltd.
Address: Unit 337, Distribution Block B, New Covent Garden Market, London, London Borough of Merton
Rating: 4.68

4.7 Rating 352 Reviews

91 %

of reviewers recommend Fine Food Specialist Ltd.

4.7

Based on 352 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email

Visit Website

Phone:

02076272553

Email:

drogo@finefoodspecialist.co.uk

Location:

Unit 337, Distribution Block B,
New Covent Garden Market,
London
London Borough of Merton
SW8 5EQ

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Fine Food Specialist Ltd. 5 star review on 18th March 2024

Bogdan Tauteanu

Fine Food Specialist Ltd. 5 star review on 17th February 2024

Jocelyne

Fine Food Specialist Ltd. 2 star review on 1st January 2024

Archie

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent source of high-quality products, often products which are also difficult to source efsewhere.”

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Posted 1 year ago

Truly wonderful to read your 5-Star review mentioning our excellent source of high-quality products which are often hard to source. This is exactly what we aim to provide to all our customers. We look forward to your future orders with us :)

Posted 1 year ago

“Great product and service!”

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Posted 1 year ago

Music to our ears! Thank you for your 5-Star review on our products and services. We look forward to your next orders with us :)

Posted 1 year ago

“Sadly the delivery was too late for me to use the product, I requested and paid a lot for a specific date for delivery, but the courier let the company down by not delivering on time. Full credit to FFS, they refunded the total amount, but I’d rather have had the product for my event.”

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Posted 1 year ago

We're so sorry that DPD let you down on the delivery and caused so much inconvenience. Hopefully this was just a one off with them. We're happy that your refund was fully received.

Posted 1 year ago

“Looks tasty, tastes delicious. well done!”

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Posted 1 year ago

Hooray, so pleased to read that it tasted as good as it looked. Thank you for your 5-Star review and taking your time to do this. We look forward to your next orders with us :)

Posted 1 year ago

“Easy to order! Fantastic packaging! Fabulous once cooked and a wonderful memory of an Italian holiday!”

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Posted 1 year ago

Thank you for your 5-Star review, we are so thrilled to read that everything was as expected and fabulous once cooked. This is exactly what we strive for at Fine Food Specialist, happy customers 100% of the time :)

Posted 1 year ago

“Excellent product and customer service. The trompette de la mort mushrooms were delicious”

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Posted 1 year ago

Such a joy to read your wonderful 5 - Star review, thank you so much for taking your time to write this. We are so thrilled to hear that the trompette de la mort were delicious.

Posted 1 year ago

“Very quick. Arrived still chilled.”

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Posted 1 year ago

Thank you for your 5-Star review and for taking the time to review us, we are thrilled that everything arrived as expected. We look forward to your next orders with us :)

Posted 1 year ago

“All of their products are of the highest quality and delivered well packaged and on time. Great service.”

Fine Food Specialist Ltd. 5 star review on 10th October 2023

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Posted 1 year ago

Wowee look at that wonderful photo you've taken, what a spread! Thank you so much for sharing it with us and for your wonderful 5-Star review! This is music to our ears and what we are always striving for at Fine Food Specialist, to make our customers this happy 100% of the time. We look forward to your future orders with us :)

Posted 1 year ago

“Great service and excellent produce. Lifts cooking and entertaing at home to a very high level. Why eat out?”

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Posted 1 year ago

What a joy to read your 5 -Star review on our great service and excellent products, this is exactly what we are always aiming for at Fine Food Specialist to make our customers this happy all of the time. Thank you for taking the time to write this. We look forward to your next orders with us :)

Posted 1 year ago

“Always excellent 👌”

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Posted 1 year ago

Thank you for your 5 -Star review and for taking the time to do this for us. We are so thrilled that we are always on point. We look forward to your next orders with us :)

Posted 1 year ago

“Delivery was timely and I got a 15% discount. Am happy.”

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Posted 1 year ago

Wonderful to read your 5 Star review, thank you for taking the time to do this. We are so pleased you were able to use your 15% discount too!

Posted 1 year ago

“My delivery was excellent as were the goods inside. I didn't expect the beetroot to be so big. The torpedo prawns are my all time favourite”

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Posted 1 year ago

A joy to read your 5 Star review, thank you for taking the time to write this. We are so pleased that all your goods were excellent and delicious. We look forward to your next orders with us :)

Posted 1 year ago

“The food poisoned my 2 year anniversary meal. We ended up throwing up all night. Haven’t heard back from customer service, yet I’m being sent requests to write reviews 🙄 Update: customer services got back to me and refunded my whole order. Very happy with the response. I will be using them again. Normally they’re very good!!”

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Posted 1 year ago

Oh my goodness we are so sorry to read your review. Unfortunately we don't work over the weekends so didn't receive the email you sent on Sunday until this morning. We are conferring with our suppliers to make sure that there have been no concerns with the particular batches you received. As mentioned over the phone this morning to you our manager will be in touch within the next 24 hours.

Posted 1 year ago

“Very disappointed. The peaches arrived beautifully wrapped with bubble wrap and a secure box but it also contained ice packs and when I cut into the peach the inside had turned black and was inedible. Only one peach on the side of the tray was edible. Surely with such an efficient delivery with a little lapse time the ice is not necessary. Regards Alec Finch”

Helpful Report

Posted 1 year ago

We were so sorry to read your review and as discussed this morning over the phone we have issued you with a full refund. We always try our best to ensure a smooth delivery of our products which is why we take care to package them and keep them in a good condition. Although the peaches looked good on the outside we're sorry that on the inside they were no good. After a wonderful season of stone fruit we have now put these out of stock.

Posted 1 year ago

“Top quality, not ideal pricing for the economic crisis but if you want top quality products, buy it from here!”

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Posted 1 year ago

Wonderful to read your 5-Star review, thank you for taking the time to write this. We are so thrilled that you enjoy our products and have recommended others to buy their top quality products from us :) We look forward to your next orders with us.

Posted 1 year ago

“Nice website, easy to use. The black truffles (separate review) were delivered quickly and in good condition. I will order more from Fine Foods in the future.”

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Posted 1 year ago

A joy to read your 5 Star review on our easy to use website and on our truffles. We are thrilled that you will come back to order from us. This is exactly what we strive for at Fine Food Specialist for happy customers 100% of the time. Thank you so much for taking your time to review us :)

Posted 1 year ago

“Great quality porcini, girolles and black truffles, highly recommended”

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Posted 1 year ago

Wonderful to read your 5-Star review on our great quality porcini and black truffles. I'm so thrilled to read that you also highly recommend us :) This is what we strive for 100% of the time at Fine Food Specialist. We look forward to your next orders with us.

Posted 1 year ago

“Great service and customer support.”

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Posted 1 year ago

Music to our ears to read your wonderful 5 star review on our great service and customer support. This is what we are always wanting to achieve 100% of the time with all our customers. We look forward to your next orders with us :)

Posted 1 year ago

“The quality of the food is pretty decent and would love to buy more but the prices are just hidious.”

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Posted 1 year ago

Thank you for your review, we're thrilled that you rate our products as 'pretty decent' and that you would consider buying if the prices were lower. We often have lots of great deals and discounts if you sign up to our newsletter.

Posted 1 year ago

“Fine food indeed. Yes, a bit of an indulgence but worth it. Wagyu and Enoki Skewers on BGE 👍”

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Posted 1 year ago

Ahh wonderful to read your 5 - Star review, thank you for taking the time to do this. We are so thrilled that your Wagyu & Enoki skewers were a worth while indulgence :) We look forward to your future orders with us.

Posted 1 year ago

Fine Food Specialist Ltd. is rated 4.7 based on 352 reviews