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French Connection Reviews

4.8 Rating 3,094 Reviews
97 %
of reviewers recommend French Connection
Company Reviews Product Reviews
38,465
 Questions Metrics
4.8
Based on 3,094 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Next Day
On-time Delivery
99%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Live Chat, Telephone, Email
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Returns Process
Easy
Read French Connection Reviews
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Tatiana V
Verified Buyer
“ordered a month ago still have not received the order. whatever agreements with delivery companies you have appear to be not very beneficial for the customers”
Helpful Report
(Online) - Posted 6 months ago
M
Verified Buyer
“I didn't get 30% off where it clearly says. It was a waste of time for a simple exchange. The lady does not have a clue what or how to do simple maths.”
Helpful Report
(POS) - Posted 6 months ago
Ernestine V
Verified Buyer
“I didn't get my ordered clothing.”
Helpful Report
(Online) - Posted 7 months ago
Lisa W
Verified Buyer
“Returned items were received on the 27th of February and as of the 16th of march I have not had a refund or any coms as to when to expect it. Come on French Connection you can do better than this. Please refund my money!”
Helpful Report
(Online) - Posted 7 months ago
Ilona V
Verified Buyer
“I am sorry still didn’t got my order! Maybe you mixed countries?”
Helpful Report
(Online) - Posted 7 months ago
Joanna M
Verified Buyer
“Sent a dress back on 17/02/26. You received it on 19/02/26. It’s now 11/03/26 3 weeks later and still no refund. I emailed you last week and you confirmed that you had received it and said it could take up until 11/03/26 to be refunded but it hasn’t. I don’t think this is acceptable and has put me off ordering from you again.”
Helpful Report
(Online) - Posted 7 months ago
Jenifer P
Verified Buyer
“Return received by French Connection on 19/022 with the expected refund within 2 weeks. No refund of £106 has been received as of today 11/03/26. Order#UK1989192. £30 Order#UK1964104. £76”
Helpful Report
(Online) - Posted 7 months ago
Alison M
Verified Buyer
“Ordered an item which I returned a month ago, and have still not received the refund promised within 14 days. Has put me off ordering again.”
Helpful Report
(Online) - Posted 7 months ago
Paula H
Verified Buyer
“Items ordered easily and arrived as expected but the returns service is absolutely appalling. I will not be ordering from this company again given the way they hang on to your money for over 2 weeks and fob you off when you contact them. Don't bother ordering unless you KNOW you won't need to return anything!!”
Helpful Report
(Online) - Posted 7 months ago
Zoe O
Verified Buyer
“The items were ok but didn’t suit me. So I returned asap for a refund despite Confirming that they had received my items back on 23rd Feb I still haven’t received my refund (11th March). I have never known a company take so long to refund!”
Helpful Report
(Online) - Posted 7 months ago
Lynette R
Verified Buyer
“Still awaiting my refund”
Helpful Report
(Online) - Posted 7 months ago
Rebecca S
Verified Buyer
“Terrible. Still waiting for my money to be returned to me - received an email on the 19th Feb and still waiting!”
Helpful Report
(Online) - Posted 7 months ago
Carol H
Verified Buyer
“First I waited two weeks for you standard delivery and now I've still waiting for my refund after two and a half weeks. Never again”
Helpful Report
(Online) - Posted 7 months ago
French Connection is rated 4.8 based on 3,094 reviews
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