French Connection Reviews

Name: French Connection
Address: Second Floor, Centro 1, 39 Plender Street, London, London Borough of Camden
Rating: 4.80

4.8 Rating 2,119 Reviews

96 %

of reviewers recommend French Connection

4.8

Based on 2,119 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

French Connection 5 star review on 21st May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered items on line one of them faulty- the option to return does not have send me a new one. But worst of all the login process asks you to enter the order number. Park the fact that you use “0” zeros and “O” so it is difficult to know which character to use for logging on nothing worked after cycling through 10 variations thinking what am I doing wrong. Then as a last ditch attempt entered the “Customer” number and it worked. This is just a basic epic fail that would be picked up in the most rudimentary of testing whoever is in charge of your website product release process needs to have a review of this”

Helpful Report

(POS) - Posted 2 days ago

“I bought a jumper in your Brighton store via their online ordering as they did not have my size available, end of January. They had a further 20% offer on in store but the man assistant did not put it through the till correctly so the discount was not activated. He phoned customer services who said I could get the 20% refunded once I had accepted the parcel. The parcel took ages to be dispatched and delivered. I was then out of the country so a neighbour had to take the parcel in. In June when I had the opportunity to phone customer services they said they would action it. The refunded 20% hasn't been actioned so whilst in the Brighton store on Friday 31st July I asked them why it had not been actioned. They phoned customer services who said I had been out of time. I still require the refund for several reasons - IT'S A STAFF MEMBERS ERROR not mine so should be honoured. IF THE PARCEL HAD BEEN DISPATCHED PROMPTYLY I would have recieved in good time. It shouldn't be me chasing for a refund for a member of staffs error”

Helpful Report

(POS) - Posted 4 days ago

“Not very good customer service as my partner whilst trying on a ladies garment stood on a “ security tag pin”. Whilst the assistant was very casual and just took the pin from my partner and placed the pin with others in the drawer. We then had to ask for the possibility of a first aid kit as my partner’s foot was bleeding quite profusely. The male member of staff who brought the first aid kit seemed genuinely more concerned.”

Helpful Report

(POS) - Posted 1 week ago

“Customer service has been shocking and staff seem to provide conflicting information. Purchased from your Chester store on Sunday 19th as they informed me I would receive on Tuesday 22nd. No mention of standard or express delivery. I just took their word for it. Tuesday after not receiving the parcel, I rang customer services, to be informed I would not receive it for up to 10 days due to sales items being sent out. If I had been aware of this, I would not have purchased as I needed it the Thursday to travel to a wedding. I asked customer services to expedite the parcel, they said they couldn’t. I asked could they locate in another store, they couldn’t. And I asked could I order another online with express delivery and again was advised they couldn’t. So I asked that the parcel be cancelled and a refund provided. They said they would try to do this. I then receive an email the following day telling me they had found the purchase and could get it sent to me express if I repaid. I confirmed that this was now too late. They informed me the money had not been taken out of my account and that that they would cancel the parcel. Today I have received another email telling me I will receive the parcel Monday which is 6 days late and the payment has been debited from my account. I am not currently at home and now have the added inconvenience of having someone pick it up from my house and then I will have to return it and obtain a refund.”

Helpful Report

(POS) - Posted 2 weeks ago

“Glad to help. My experience has not been very satisfactory I purchased a dress but due to it’s length had to return it hoped I could shorten it but looked difficult on return within two weeks as advised I was not able to obtain refund only credit note. Nothing in store suitable for me as I am 81 years fashion not for me. Now grandaughers party looming and no dress. Manager in store not helpful at all refused my refund as policy not helpful to me. No dress only credit note.”

Helpful Report

(POS) - Posted 2 weeks ago

“Very poor service when returning items and the description on the website of items was not accurate”

Helpful Report

(Online) - Posted 2 weeks ago

“Jumper arrived, much larger than expected. Returned via their method. Have been waiting 2 weeks for a refund. Sent emails, had no response.”

Helpful Report

(Online) - Posted 3 weeks ago

“Store Managers customer service was appalling, she was rude to a staff member directly on the shop floor and every time I go in she has a face on her, really unprofessional and unpleasant atmosphere. The store is never tidy but I've only ever seen the younger girls tidy up in there when visiting. Never have any stock to hand either and no one ever goes to double check or when on the off chance they do go look they are gone for a very long time, its not worth the wait time”

Helpful Report

(POS) - Posted 1 month ago

“The material was very poor quality so was the fit. The cost of the garment was way too high considering the quality and fit. To make matters worse got charged £5.95 for delivery and another £5.95 for return for postage.”

Helpful Report

(Online) - Posted 1 month ago

“Although their products are good. The delivery either never gets to you or is late. Then you have to wait over a week before they will start a refund. My last order never arrived. I am not happy with French connection. Happy to make you wait while the courier doesn’t deliver. Even though you pay in advance.”

Helpful Report

(Online) - Posted 2 months ago

“The audacity of you guys to not refund shipping costs has left a bad taste in my mouth. Very cheap of you”

Helpful Report

(Online) - Posted 2 months ago

“Bought several items, in Shrewsbury FC,asked to claim blue light discount, this was agreed at the checkout where I purchased the clothes. Arrived home to only to find out I hadn't received my discount.”

Helpful Report

(POS) - Posted 2 months ago

Hi Shane, We're sorry about that! We have issued a refund for the discount you should have received. Kind regards, Team FC

Posted 2 months ago

“It’s too long , quality isn’t great , can this be returned”

Helpful Report

(Online) - Posted 3 months ago

“Last week, I visited your outlet store in Gretna and purchased the seersucker relaxed shirt. Although my preferred size was unavailable, I selected a larger size due to my appreciation for the colour and fabric. Upon returning home, I discovered the correct item on your website was listed with an additional 20% discount. As a result, I purchased another shirt and intend to return the original one. This morning, I returned the item to the store and was informed that I am not eligible for a refund, as their policy allows only for an exchange or the issuance of a credit note. I am dissatisfied that I was not informed about this initially and, as a result, I will refrain from shopping in your outlet stores in the future.”

Helpful Report

(POS) - Posted 3 months ago

“I haven't received my refund.”

Helpful Report

(Online) - Posted 3 months ago

“ordered a month ago still have not received the order. whatever agreements with delivery companies you have appear to be not very beneficial for the customers”

Helpful Report

(Online) - Posted 3 months ago

“I didn't get 30% off where it clearly says. It was a waste of time for a simple exchange. The lady does not have a clue what or how to do simple maths.”

Helpful Report

(POS) - Posted 3 months ago

“I didn't get my ordered clothing.”

Helpful Report

(Online) - Posted 4 months ago

“Returned items were received on the 27th of February and as of the 16th of march I have not had a refund or any coms as to when to expect it. Come on French Connection you can do better than this. Please refund my money!”

Helpful Report

(Online) - Posted 4 months ago

“I am sorry still didn’t got my order! Maybe you mixed countries?”

Helpful Report

(Online) - Posted 4 months ago

French Connection is rated 4.8 based on 2,119 reviews