French Connection Reviews

Name: French Connection
Address: Second Floor, Centro 1, 39 Plender Street, London, London Borough of Camden
Rating: 4.78

4.8 Rating 1,395 Reviews

96 %

of reviewers recommend French Connection

4.8

Based on 1,395 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

French Connection 5 star review on 21st May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Store Managers customer service was appalling, she was rude to a staff member directly on the shop floor and every time I go in she has a face on her, really unprofessional and unpleasant atmosphere. The store is never tidy but I've only ever seen the younger girls tidy up in there when visiting. Never have any stock to hand either and no one ever goes to double check or when on the off chance they do go look they are gone for a very long time, its not worth the wait time”

Helpful Report

(POS) - Posted 3 days ago

“The material was very poor quality so was the fit. The cost of the garment was way too high considering the quality and fit. To make matters worse got charged £5.95 for delivery and another £5.95 for return for postage.”

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(Online) - Posted 1 week ago

“Although their products are good. The delivery either never gets to you or is late. Then you have to wait over a week before they will start a refund. My last order never arrived. I am not happy with French connection. Happy to make you wait while the courier doesn’t deliver. Even though you pay in advance.”

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(Online) - Posted 4 weeks ago

“The audacity of you guys to not refund shipping costs has left a bad taste in my mouth. Very cheap of you”

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(Online) - Posted 1 month ago

“Bought several items, in Shrewsbury FC,asked to claim blue light discount, this was agreed at the checkout where I purchased the clothes. Arrived home to only to find out I hadn't received my discount.”

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(POS) - Posted 1 month ago

Hi Shane, We're sorry about that! We have issued a refund for the discount you should have received. Kind regards, Team FC

Posted 1 month ago

“It’s too long , quality isn’t great , can this be returned”

Helpful Report

(Online) - Posted 1 month ago

“Last week, I visited your outlet store in Gretna and purchased the seersucker relaxed shirt. Although my preferred size was unavailable, I selected a larger size due to my appreciation for the colour and fabric. Upon returning home, I discovered the correct item on your website was listed with an additional 20% discount. As a result, I purchased another shirt and intend to return the original one. This morning, I returned the item to the store and was informed that I am not eligible for a refund, as their policy allows only for an exchange or the issuance of a credit note. I am dissatisfied that I was not informed about this initially and, as a result, I will refrain from shopping in your outlet stores in the future.”

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(POS) - Posted 1 month ago

“I haven't received my refund.”

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(Online) - Posted 1 month ago

“ordered a month ago still have not received the order. whatever agreements with delivery companies you have appear to be not very beneficial for the customers”

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(Online) - Posted 1 month ago

“I didn't get 30% off where it clearly says. It was a waste of time for a simple exchange. The lady does not have a clue what or how to do simple maths.”

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(POS) - Posted 2 months ago

“I didn't get my ordered clothing.”

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(Online) - Posted 2 months ago

“Returned items were received on the 27th of February and as of the 16th of march I have not had a refund or any coms as to when to expect it. Come on French Connection you can do better than this. Please refund my money!”

Helpful Report