French Connection Reviews

Name: French Connection
Address: Second Floor, Centro 1, 39 Plender Street, London, London Borough of Camden
Rating: 4.75

4.8 Rating 810 Reviews

95 %

of reviewers recommend French Connection

4.8

Based on 810 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

French Connection 5 star review on 21st May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I haven't received my refund.”

Helpful Report

(Online) - Posted 6 days ago

“ordered a month ago still have not received the order. whatever agreements with delivery companies you have appear to be not very beneficial for the customers”

Helpful Report

(Online) - Posted 1 week ago

“I didn't get 30% off where it clearly says. It was a waste of time for a simple exchange. The lady does not have a clue what or how to do simple maths.”

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(POS) - Posted 2 weeks ago

“I didn't get my ordered clothing.”

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(Online) - Posted 4 weeks ago

“Returned items were received on the 27th of February and as of the 16th of march I have not had a refund or any coms as to when to expect it. Come on French Connection you can do better than this. Please refund my money!”

Helpful Report

(Online) - Posted 1 month ago

“I am sorry still didn’t got my order! Maybe you mixed countries?”

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(Online) - Posted 1 month ago

“Sent a dress back on 17/02/26. You received it on 19/02/26. It’s now 11/03/26 3 weeks later and still no refund. I emailed you last week and you confirmed that you had received it and said it could take up until 11/03/26 to be refunded but it hasn’t. I don’t think this is acceptable and has put me off ordering from you again.”

Helpful Report

(Online) - Posted 1 month ago

“Return received by French Connection on 19/022 with the expected refund within 2 weeks. No refund of £106 has been received as of today 11/03/26. Order#UK1989192. £30 Order#UK1964104. £76”

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(Online) - Posted 1 month ago

“Ordered an item which I returned a month ago, and have still not received the refund promised within 14 days. Has put me off ordering again.”

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(Online) - Posted 1 month ago

“Items ordered easily and arrived as expected but the returns service is absolutely appalling. I will not be ordering from this company again given the way they hang on to your money for over 2 weeks and fob you off when you contact them. Don't bother ordering unless you KNOW you won't need to return anything!!”

Helpful Report

(Online) - Posted 1 month ago

“The items were ok but didn’t suit me. So I returned asap for a refund despite Confirming that they had received my items back on 23rd Feb I still haven’t received my refund (11th March). I have never known a company take so long to refund!”

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(Online) - Posted 1 month ago

“Still awaiting my refund”

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(Online) - Posted 1 month ago

“Terrible. Still waiting for my money to be returned to me - received an email on the 19th Feb and still waiting!”

Helpful Report

(Online) - Posted 1 month ago

“First I waited two weeks for you standard delivery and now I've still waiting for my refund after two and a half weeks. Never again”

Helpful Report

(Online) - Posted 1 month ago

French Connection is rated 4.8 based on 810 reviews