French Connection Reviews

Name: French Connection
Address: Second Floor, Centro 1, 39 Plender Street, London, London Borough of Camden
Rating: 4.80

4.8 Rating 2,119 Reviews

96 %

of reviewers recommend French Connection

4.8

Based on 2,119 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

French Connection 5 star review on 21st May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Design let's it down. French Connection in the past was my go to for chic styles. However now, it seems the designs are cut or designed poorly and the result is often frumpy and unflattering. Recently I purchased a French connection dress in a light blue with pink. drawn in by the colour of the dress but the cut and design made even my size 8/10 frame look 'mumsy'. I tried again with a FC blue blouse online, the colour and material in reality reminded me of an uniform not worth the RRP and certainly not special. Shame”

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(Online) - Posted 5 days ago

“I was really disappointed with my order. I remember a decade ago FC being an aspirational brand and brilliant quality (I still own my leather pants to this day!). However the quality of the clothing I recently ordered just didn't feel the same, it felt a lot cheaper, so I sent my order back. I was also disappointed with the packaging - for a brand like FC I'd have expected a bit more of a "wow" factor for unboxing but it was sent in a very plain mailer bag and inside was just the clothing in different plastic bags. I think these days the unboxing is just as important as the wearing! So I'd love to see this improved.”

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(Online) - Posted 1 week ago

“I’m still waiting for a refund from 21st May…..”

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(Online) - Posted 2 months ago

“Beautiful store and stock but the staff didn’t acknowledge me once, offer help or even give a simple hello. I tried on various things before buying and would have appreciated help getting different sizing once in the fitting room - would have bought more if someone could have grabbed me a size. Just bought what I had as I didn’t want to get changed and go back out to grab more sizes to try again.”

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(POS) - Posted 2 months ago

“i ORDERED GOODS 27/3/2026 - RECEIVED 3 WEEKS LATER. i WAS SURPRISED DELIVERY TOOK SO LONG”

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(Online) - Posted 3 months ago

“The Wembley branch was nicely laid out, greeted as I entered the shop, I knew what I wanted to went to pay the cashier was chatting to a friend who was hovering by the till, no interaction with me the paying customer, too busy chatting to her friend. The the cardigan I purchased as molten fluff all over my trousers so quite disappointed”

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(POS) - Posted 4 months ago

“I ordered a jumper online at the beginning of February. It was dispatched to me on 12th February. As it was too large I had to return it. An email informed me my return had been received on 23rd February and my refund would be issued within 14 days. Said refund did not appear on my bank statement until 18 th March, three weeks later. This is not the service I expect when shopping online and I will not be using this facility again.”

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