French Connection Reviews

Name: French Connection
Address: Second Floor, Centro 1, 39 Plender Street, London, London Borough of Camden
Rating: 4.75

4.8 Rating 810 Reviews

95 %

of reviewers recommend French Connection

4.8

Based on 810 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

French Connection 5 star review on 21st May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“i ORDERED GOODS 27/3/2026 - RECEIVED 3 WEEKS LATER. i WAS SURPRISED DELIVERY TOOK SO LONG”

Helpful Report

(Online) - Posted 2 weeks ago

“The Wembley branch was nicely laid out, greeted as I entered the shop, I knew what I wanted to went to pay the cashier was chatting to a friend who was hovering by the till, no interaction with me the paying customer, too busy chatting to her friend. The the cardigan I purchased as molten fluff all over my trousers so quite disappointed”

Helpful Report

(POS) - Posted 1 month ago

“I ordered a jumper online at the beginning of February. It was dispatched to me on 12th February. As it was too large I had to return it. An email informed me my return had been received on 23rd February and my refund would be issued within 14 days. Said refund did not appear on my bank statement until 18 th March, three weeks later. This is not the service I expect when shopping online and I will not be using this facility again.”

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(Online) - Posted 1 month ago

“The jumper I bought shrunk after just 1 wash. Won’t be buying again. And before French Connection say anything none of my other clothes shrunk in the same wash.”

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(Online) - Posted 1 month ago

“You asked for a review so here goes. Your products are very well made. I am pleased with what I've bought BUT I returned £167 of items I did not wish to keep on 20th Feb. You received the return on 23rd Feb. It is now 14th March and I am still waiting for a refund. This is an unacceptable wait time. I contacted customer service who told me a refund had been started manually and I would receive a confirmation email. I'm still waiting. This was 3 days ago. Poor customer service French Connection.”

Helpful Report

(Online) - Posted 1 month ago

“Your dealing with refunds are poor.”

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(Online) - Posted 1 month ago

“Bought a jumper which had to be returned. It took 3 almost 1m to obtain an a refund and only because I chased it up. W”

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(Online) - Posted 1 month ago

“Waiting too long for refund”

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(Online) - Posted 1 month ago

“Item ordered took over a week to arrive and had to be returned. Three weeks on from acknowledging receipt of return and still no refund credited to my account. Why does it take so long when so many other providers can action in few days”

Helpful Report

(Online) - Posted 1 month ago

“Refunds take too long to process”

Helpful Report

(Online) - Posted 1 month ago

“The store in Shrewsbury was actually terrible customer service! Really got the impression that staff did not want to be there at all”

Helpful Report

(POS) - Posted 1 month ago

“Service was great top looked great but as soon as i wore it one time a thread started to come out and then another now my new top has two lines in it”

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(POS) - Posted 2 months ago

“The lady serving me at the Bridgend outlet was extremely rude. They had marked the wrong prices on the items so when I was checking out I was confused by the price. She was abrupt in saying no that was the correct price. No apology for the error, very unfriendly.”

Helpful Report

(POS) - Posted 2 months ago

French Connection is rated 4.8 based on 810 reviews