French Connection Reviews

Name: French Connection
Address: Second Floor, Centro 1, 39 Plender Street, London, London Borough of Camden
Rating: 4.78

4.8 Rating 1,395 Reviews

96 %

of reviewers recommend French Connection

4.8

Based on 1,395 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

French Connection 5 star review on 21st May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Only size exchange or credit note given not a full refund.”

Helpful Report

(POS) - Posted 3 weeks ago

“The quality of the fabrics and tailoring doesn’t seem to match my expectations for the French Connection brand. The styling is skilful and flattering so this is a shame.”

Helpful Report

(POS) - Posted 4 weeks ago

“I really do like your clothes and the outlet at Gretna offers great value. However on my last visit I wasn’t made aware of your refund policy and that is why I have rated only 3 stars.”

Helpful Report

(POS) - Posted 1 month ago

“Took ages to get my delivery compared with other companies”

Helpful Report

(Online) - Posted 1 month ago

“I recently purchased a triple trouser set in the outlet store and the material marks terrible I purchased one in a different colour in the London store and that one is good ?”

Helpful Report

(POS) - Posted 1 month ago

“Quality of clothes has definitely deteriorated over the years. Not what it used to be, poorer quality cloth, fitting and quality of stitching”

Helpful Report

(Online) - Posted 1 month ago

“Good quality but on the expensive side. Sale items good value”

Helpful Report

(Online) - Posted 1 month ago

“I wished to return items which didn’t fit but could not work out how to do this. I am therefore stuck with 2 extremely oversized shirts! Don’t think I will order online again”

Helpful Report

(Online) - Posted 1 month ago

“The black T-shirt was supposed to be an identical item to one purchased previously. However, the new item has different measurements in that it is shorter. It was noticed that the new one was made in a different country, obviously it is shaving its clothing instead of leaving it as a proper XL length”

Helpful Report

(Online) - Posted 1 month ago

“Sizing was much smaller than normal. It would help if sizing was standardised amongst your products.”

Helpful Report

(Online) - Posted 1 month ago

“Website was easy to use and make a purchase. There was a problem with the jeans I ordered being faulty but the customer services were contactable and I got help to make a return.”

Helpful Report

(Online) - Posted 2 months ago

“Great products, but the inability to be able to return items in disappointing”

Helpful Report

(POS) - Posted 2 months ago

“The clothing was nice but the service was poor. I felt like an inconvenience being in the store.”

Helpful Report

(POS) - Posted 2 months ago

“Some great merchsndise. Just a pity there wasn't enough room in the store for a wheelchair to fit between aisles. (Ordinary manual chair)”

Helpful Report

(POS) - Posted 2 months ago

“Lovely garment and great service, but serious harasment to obtain feedback!”

Helpful Report

(Online) - Posted 2 months ago

“Lovely clothes and style but some garments pull and rub up very easily, looking badly worn after one use.”

Helpful Report

(Online) - Posted 2 months ago

“Ditsy sales assistant not sure what she was doing - poor experience”

Helpful Report

(POS) - Posted 2 months ago

“Lovely jacket, size small too large”

Helpful Report

(Online) - Posted 2 months ago

“Stuff was good, service was okay”

Helpful Report

(POS) - Posted 2 months ago

“Staff were not very interested as were too busy looking after stock and steaming clothes. Clothes nice tho!”

Helpful Report

(POS) - Posted 3 months ago

French Connection is rated 4.8 based on 1,395 reviews