French Connection Reviews

Name: French Connection
Address: Second Floor, Centro 1, 39 Plender Street, London, London Borough of Camden
Rating: 4.75

4.8 Rating 810 Reviews

95 %

of reviewers recommend French Connection

4.8

Based on 810 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

French Connection 5 star review on 21st May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quality of clothes has definitely deteriorated over the years. Not what it used to be, poorer quality cloth, fitting and quality of stitching”

Helpful Report

(Online) - Posted 19 hours ago

“Good quality but on the expensive side. Sale items good value”

Helpful Report

(Online) - Posted 2 days ago

“I wished to return items which didn’t fit but could not work out how to do this. I am therefore stuck with 2 extremely oversized shirts! Don’t think I will order online again”

Helpful Report

(Online) - Posted 1 week ago

“The black T-shirt was supposed to be an identical item to one purchased previously. However, the new item has different measurements in that it is shorter. It was noticed that the new one was made in a different country, obviously it is shaving its clothing instead of leaving it as a proper XL length”

Helpful Report

(Online) - Posted 1 week ago

“Sizing was much smaller than normal. It would help if sizing was standardised amongst your products.”

Helpful Report

(Online) - Posted 1 week ago

“Website was easy to use and make a purchase. There was a problem with the jeans I ordered being faulty but the customer services were contactable and I got help to make a return.”

Helpful Report

(Online) - Posted 2 weeks ago

“Great products, but the inability to be able to return items in disappointing”

Helpful Report

(POS) - Posted 3 weeks ago

“The clothing was nice but the service was poor. I felt like an inconvenience being in the store.”

Helpful Report

(POS) - Posted 3 weeks ago

“Some great merchsndise. Just a pity there wasn't enough room in the store for a wheelchair to fit between aisles. (Ordinary manual chair)”

Helpful Report

(POS) - Posted 1 month ago

“Lovely garment and great service, but serious harasment to obtain feedback!”

Helpful Report

(Online) - Posted 1 month ago

“Lovely clothes and style but some garments pull and rub up very easily, looking badly worn after one use.”

Helpful Report

(Online) - Posted 1 month ago

“Ditsy sales assistant not sure what she was doing - poor experience”

Helpful Report

(POS) - Posted 1 month ago

“Lovely jacket, size small too large”

Helpful Report

(Online) - Posted 1 month ago

“Stuff was good, service was okay”

Helpful Report

(POS) - Posted 1 month ago

“Staff were not very interested as were too busy looking after stock and steaming clothes. Clothes nice tho!”

Helpful Report

(POS) - Posted 1 month ago

“Slow with refunds”

Helpful Report

(Online) - Posted 1 month ago

“I like the brand but had a disappointing experience recently and it really kills the impression. Still have not received my refund, been in contact with customer service twice, waiting”

Helpful Report

(Online) - Posted 1 month ago

“Not very professional service”

Helpful Report

(Online) - Posted 1 month ago

French Connection is rated 4.8 based on 810 reviews