French Connection Reviews

Name: French Connection
Address: Second Floor, Centro 1, 39 Plender Street, London, London Borough of Camden
Rating: 4.80

4.8 Rating 2,119 Reviews

96 %

of reviewers recommend French Connection

4.8

Based on 2,119 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

French Connection 5 star review on 21st May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“French Connection as a company seems ok - it's the first time I shopped with them. Sadly, the pretty dress I bought is poor quality, and already has threads poking out of the seams on the first occasion I've worn it.”

Helpful Report

(Online) - Posted 4 hours ago

“When French Connection staff requested my email address for a purchase receipt, please do not automatically put me on your mailing list as I do not wish to be bombarded with your marketing.”

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(POS) - Posted 2 days ago

“On checkout the woman dealing with my purchase was bust talking to someone else - never made eye contact with me as she was too involved chatting”

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(POS) - Posted 4 days ago

“Staff in Glasgow Princess Square branch were excellent. Very helpful and customer focused. Also very kind and considerate. Too bad the item I purchased was a beautiful blouse with loop over covered buttons and the loop was pulled out and could not be used! Good job I am an excellent sewer! I did love the blouse so would probably go back.”

Helpful Report

(POS) - Posted 2 weeks ago

“The staff in Shrewsbury were really helpful, offered to order a size for me stating next working day delivery but, having already waited 4 working days, I chased and have been told my order is on standard delivery and wil be up to 10 working days. I'm disappointed as the item was for a party this weekend.”

Helpful Report

(POS) - Posted 2 weeks ago

“The products are good with some good designs but I find it very inconvenient and to some degree frustrating that you don't do returns like other companies. If we need to take back a sale item, it needs to be returned with a gift receipt instead of a refund. Major companies allow return of sales items without any issues and that promotes their sales too.”

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(POS) - Posted 2 weeks ago

“I have bought dresses from French connection before but this time the sizing was not good , size 12 far too big on the top .”

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(Online) - Posted 3 weeks ago

“I had to wait 16 days for a refund after the returned goods had been received and an acknowledgment sent to my email account. If I hadn't chased customer service then this could have been longer as they indicated that they were behind”

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(Online) - Posted 3 weeks ago

“Disappointed that every time I buy something in the sale it is then reduced again within a day or two. So frustrating and makes me feel like not buying again”

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(POS) - Posted 3 weeks ago

“Klänningen var sydd med en defekt. De två främre delarna av klänningen är felvikta och detta kan inte korrigeras med ett strykjärn.”

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(Online) - Posted 3 weeks ago

“Well fitting reasonably priced”

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(POS) - Posted 1 month ago

“Only size exchange or credit note given not a full refund.”

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(POS) - Posted 2 months ago

“The quality of the fabrics and tailoring doesn’t seem to match my expectations for the French Connection brand. The styling is skilful and flattering so this is a shame.”

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(POS) - Posted 2 months ago

“I really do like your clothes and the outlet at Gretna offers great value. However on my last visit I wasn’t made aware of your refund policy and that is why I have rated only 3 stars.”

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(POS) - Posted 2 months ago

“Took ages to get my delivery compared with other companies”

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(Online) - Posted 2 months ago

“I recently purchased a triple trouser set in the outlet store and the material marks terrible I purchased one in a different colour in the London store and that one is good ?”

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(POS) - Posted 3 months ago

“Quality of clothes has definitely deteriorated over the years. Not what it used to be, poorer quality cloth, fitting and quality of stitching”

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(Online) - Posted 3 months ago

“Good quality but on the expensive side. Sale items good value”

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(Online) - Posted 3 months ago

“I wished to return items which didn’t fit but could not work out how to do this. I am therefore stuck with 2 extremely oversized shirts! Don’t think I will order online again”

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(Online) - Posted 3 months ago

“The black T-shirt was supposed to be an identical item to one purchased previously. However, the new item has different measurements in that it is shorter. It was noticed that the new one was made in a different country, obviously it is shaving its clothing instead of leaving it as a proper XL length”

Helpful Report

(Online) - Posted 3 months ago

French Connection is rated 4.8 based on 2,119 reviews