French Connection Reviews

Name: French Connection
Address: Second Floor, Centro 1, 39 Plender Street, London, London Borough of Camden
Rating: 4.81

4.8 Rating 3,092 Reviews

97 %

of reviewers recommend French Connection

4.8

Based on 3,092 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

French Connection 5 star review on 21st May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought a cardigan online Went to store in Glasgow to get a different size. The girl was lovely but when I got home there was 2 buttons missing which I wasn’t happy about. Phone store and girl said she would sent me 2 buttons, I waiting 2wks for them. Phoned store and received them next day with no apology”

Helpful Report

(Online) - Posted 23 hours ago

“Should return full payment not shop credit.”

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(POS) - Posted 1 week ago

“I love French connection clothes but the delivery for an online purchase was very slow , taking 10 days from order to delivery”

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(Online) - Posted 1 month ago

“Products are good but they take 10 days to arrive and refunds take way longer to be paid than any other retailer .”

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(Online) - Posted 1 month ago

“The sizing was so off. The striped poplin long sleeve popover shirt I bought in an S was incredibly oversized. I think even an xxs would still have been too large. Sadly had to return it.”

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(Online) - Posted 1 month ago

“If you want me to write a review for your company you could at least get my name correct and not use someone else's surname.”

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(Online) - Posted 1 month ago

“My biggest complaint is that trouser’s were all far too long , I’m 5.3 , so I would have to cut at least inches of the length to get a 29in inside leg , so you can you please make this viable so I could buy trousers and jeans . Like all the other clothing. And was fairly true to size .”

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(POS) - Posted 1 month ago

“Service and communication good! Product quality and sizing dreadful. Very disappointed with French connection clothes after years of buying them!”

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(Online) - Posted 1 month ago

“The items I ordered were not the same quality I had previously experienced and sizing was off”

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(Online) - Posted 2 months ago

“Stock was excellent however 3 staff behind till had no interest what so ever busy chatting and putting makeup on.”

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(POS) - Posted 2 months ago

“Only complaint I have is the sizing is small fit. I am normally a size16 but the trousers usually fit but top is too small but the quality is good”

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(POS) - Posted 2 months ago

“Nice store but didn't have a great range of sizes”

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(POS) - Posted 2 months ago

“I love French Connection but recently the sizes have changed I have some French Connection from ten years ago (and have had more) but the sizes 6 dresses that I have from maybe ten (or more) years ago fitted me. I have not changed in size. Your size 6 drowns me now. Is there no chance of introducing a 4 or a 2? Not everyone has got “bigger”. I bought two dresses recently and had to return both. I love FC clothes.”

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(Online) - Posted 2 months ago

“I used to highly value your clothes... but the quality has greatly diminished... it has become to 'china'.. quite disppointing.”

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(Online) - Posted 2 months ago

“French Connection as a company seems ok - it's the first time I shopped with them. Sadly, the pretty dress I bought is poor quality, and already has threads poking out of the seams on the first occasion I've worn it.”

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(Online) - Posted 2 months ago

“When French Connection staff requested my email address for a purchase receipt, please do not automatically put me on your mailing list as I do not wish to be bombarded with your marketing.”

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(POS) - Posted 3 months ago

“On checkout the woman dealing with my purchase was bust talking to someone else - never made eye contact with me as she was too involved chatting”

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(POS) - Posted 3 months ago

“Staff in Glasgow Princess Square branch were excellent. Very helpful and customer focused. Also very kind and considerate. Too bad the item I purchased was a beautiful blouse with loop over covered buttons and the loop was pulled out and could not be used! Good job I am an excellent sewer! I did love the blouse so would probably go back.”

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(POS) - Posted 3 months ago

“The staff in Shrewsbury were really helpful, offered to order a size for me stating next working day delivery but, having already waited 4 working days, I chased and have been told my order is on standard delivery and wil be up to 10 working days. I'm disappointed as the item was for a party this weekend.”

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(POS) - Posted 3 months ago

“The products are good with some good designs but I find it very inconvenient and to some degree frustrating that you don't do returns like other companies. If we need to take back a sale item, it needs to be returned with a gift receipt instead of a refund. Major companies allow return of sales items without any issues and that promotes their sales too.”

Helpful Report

(POS) - Posted 3 months ago

French Connection is rated 4.8 based on 3,092 reviews