French Connection Reviews

Name: French Connection
Address: Second Floor, Centro 1, 39 Plender Street, London, London Borough of Camden
Rating: 4.80

4.8 Rating 2,119 Reviews

96 %

of reviewers recommend French Connection

4.8

Based on 2,119 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

French Connection 5 star review on 21st May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sizing was much smaller than normal. It would help if sizing was standardised amongst your products.”

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(Online) - Posted 3 months ago

“Website was easy to use and make a purchase. There was a problem with the jeans I ordered being faulty but the customer services were contactable and I got help to make a return.”

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(Online) - Posted 3 months ago

“Great products, but the inability to be able to return items in disappointing”

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(POS) - Posted 3 months ago

“The clothing was nice but the service was poor. I felt like an inconvenience being in the store.”

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(POS) - Posted 3 months ago

“Some great merchsndise. Just a pity there wasn't enough room in the store for a wheelchair to fit between aisles. (Ordinary manual chair)”

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(POS) - Posted 4 months ago

“Lovely garment and great service, but serious harasment to obtain feedback!”

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(Online) - Posted 4 months ago

“Lovely clothes and style but some garments pull and rub up very easily, looking badly worn after one use.”

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(Online) - Posted 4 months ago

“Ditsy sales assistant not sure what she was doing - poor experience”

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(POS) - Posted 4 months ago

“Lovely jacket, size small too large”

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(Online) - Posted 4 months ago

“Stuff was good, service was okay”

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(POS) - Posted 4 months ago

“Staff were not very interested as were too busy looking after stock and steaming clothes. Clothes nice tho!”

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(POS) - Posted 4 months ago

“Slow with refunds”

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(Online) - Posted 4 months ago

“I like the brand but had a disappointing experience recently and it really kills the impression. Still have not received my refund, been in contact with customer service twice, waiting”

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(Online) - Posted 4 months ago

“Not very professional service”

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(Online) - Posted 4 months ago

French Connection is rated 4.8 based on 2,119 reviews