French Connection Reviews

Name: French Connection
Address: Second Floor, Centro 1, 39 Plender Street, London, London Borough of Camden
Rating: 4.81

4.8 Rating 3,094 Reviews

97 %

of reviewers recommend French Connection

4.8

Based on 3,094 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

French Connection 5 star review on 21st May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have bought dresses from French connection before but this time the sizing was not good , size 12 far too big on the top .”

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(Online) - Posted 3 months ago

“I had to wait 16 days for a refund after the returned goods had been received and an acknowledgment sent to my email account. If I hadn't chased customer service then this could have been longer as they indicated that they were behind”

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(Online) - Posted 3 months ago

“Disappointed that every time I buy something in the sale it is then reduced again within a day or two. So frustrating and makes me feel like not buying again”

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(POS) - Posted 3 months ago

“Klänningen var sydd med en defekt. De två främre delarna av klänningen är felvikta och detta kan inte korrigeras med ett strykjärn.”

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(Online) - Posted 3 months ago

“Well fitting reasonably priced”

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(POS) - Posted 4 months ago

“Only size exchange or credit note given not a full refund.”

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(POS) - Posted 5 months ago

“The quality of the fabrics and tailoring doesn’t seem to match my expectations for the French Connection brand. The styling is skilful and flattering so this is a shame.”

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(POS) - Posted 5 months ago

“I really do like your clothes and the outlet at Gretna offers great value. However on my last visit I wasn’t made aware of your refund policy and that is why I have rated only 3 stars.”

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(POS) - Posted 5 months ago

“Took ages to get my delivery compared with other companies”

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(Online) - Posted 5 months ago

“I recently purchased a triple trouser set in the outlet store and the material marks terrible I purchased one in a different colour in the London store and that one is good ?”

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(POS) - Posted 5 months ago

“Quality of clothes has definitely deteriorated over the years. Not what it used to be, poorer quality cloth, fitting and quality of stitching”

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