Great British Outfitters Reviews

Name: Great British Outfitters
Address: Faraday Hosue, Station Road, Washington, City of Sunderland
Rating: 4.30

4.3 Rating 107 Reviews

82 %

of reviewers recommend Great British Outfitters

4.3

Based on 107 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

01542780203

Email:

johnny@gboutfitters.co.uk

Location:

Faraday Hosue,
Station Road,
Washington
City of Sunderland
NE38 7LW

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have tried 4 times to exchange this belt and no one from the store has responded to my emails. If you could please respond so I can get this exchange processed that would be great.”

Helpful Report

Posted 11 months ago

“i have requested some one contact me i have not recived my goods or money back and have spent a few thousand pounds with you i have sent e-mails forsomeone to contact me with no reply of anyone on phone of e-mail, this is shocking”

Helpful Report

Posted 11 months ago

“I bought a bag on 21. November and I still haven’t received it, I have sent over 10 mails and still no response on when the bag will arrive. I wouldn’t ordered anything from this company”

Helpful Report

Posted 1 year ago

Dear Casper, Thank you for your feedback, and I sincerely apologise for any frustration caused. I have reviewed your order and can confirm that it was shipped promptly and is currently in Norway, awaiting your collection. It’s worth noting that we already sent you a follow-up email with the tracking information, ensuring you have all the details needed to collect your bag. If you have not seen this email, it may be worth checking your spam or junk folder. We are a small team managing some challenges, which has impacted our response time, but we are committed to resolving any issues as quickly as possible. I will resend the tracking information to ensure you can collect your bag without further delay. Thank you for your patience and understanding.

Posted 1 year ago

“A pretty terrible experience. Paid for DHL Express delivery, my order was then not fulfilled for at least 2 weeks. When my parcel was finally dispatched it was sent via Royal Mail, not DHL which I’d paid extra for. Emailed requesting a phone call to discuss my experience however have had no response. Would not recommend and would encourage others to avoid.”

Helpful Report

Posted 1 year ago

“I ordered a Harkila bodywarmer battery and it has failed to turn up. It was ordered on the 26th October and I followed up on the generic 'support' email on the 4th November and have yet to receive even a response by the 11th November. I tried the support telephone number but was told it was not manned due to staff shortages. When should i expect my order if at all?”

Helpful Report

Posted 1 year ago

Dear Peter, I’m very sorry for the delay and frustration caused. Royal Mail was unable to deliver your original parcel, so we’ve sent a replacement, which should arrive shortly. We sincerely apologise for the delayed response to your email and the inconvenience caused by our temporary staffing challenges and health issue with myself. Thank you for your patience, and please let us know if there’s anything else we can assist with. Best regards, Johnny

Posted 1 year ago

“Incorrect size received which caused frustration due to not being able to use the item. Slow delivery despatch and updates. This was a first time order. I won’t be purchasing again. (not-so) Great British Outfitters.”

Helpful Report

Posted 1 year ago

“It took me over a month to hey my item as they were actually out of stock but didn't say so on the item. I constantly had to chase them. Wouldn't buy here again”

Helpful Report

Posted 2 years ago

“Item wasn’t in stock although said it was and allowed us to pay/purchase - wouldn’t of ordered if we knew this as it was a gift that then didn’t arrive in time, we had to chase for updates twice otherwise wouldn’t of had any communication from them”

Helpful Report

Posted 2 years ago

“Ordered a hat hoping it would get to me within the week for my holiday. It arrived two weeks after I got back!!”

Helpful Report

Posted 2 years ago

“Terrible- bought some boots claiming to be waterproof. They absolutely are not. Still have not heard back from customer services. Very annoyed about this! £180 wasted all for false advertisement!!”

Helpful Report

Posted 2 years ago

“I’m still waiting on the product they’ve already taken payment for on 10/02/2023, this is twice I’ve ordered something from this company that they haven’t had in stock even though they advertise it, then it feels like they just blank you for as long as they can. I eventually got a refund the first time.”

Helpful Report

Posted 2 years ago

Great British Outfitters is rated 4.3 based on 107 reviews