Interflora Hampers Australia Trading as Giftbasket.com.au Reviews

Name: Interflora Hampers Australia Trading as Giftbasket.com.au
Address: 600 Tarragindi Rd, Salisbury, 600 Tarragindi Rd, Salisbury, Queensland
Rating: 4.59

4.6 Rating 1,573 Reviews

89 %

of reviewers recommend Interflora Hampers Australia Trading as Giftbasket.com.au

Company Reviews

Product Reviews

178

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Phone:

1300794262

Email:

matt@interflora.com.au

Location:

600 Tarragindi Rd, Salisbury,
600 Tarragindi Rd, Salisbury
Queensland
4107

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Was in a lovely box with a big pink bow , just didn’t realise it would take longer then thought yo arrive .. ( thought it would be overnight or next day) not the following day ..”

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Posted 2 years ago

Hi Marion, we apologise that your gift arrived a day late. 98% of our gifts do arrive on time, however delays of 1-2 business days, while rare, are still possible. If you have any questions or concerns before placing an order next time, please feel free to contact our customer service team and we would love to help in any way we can.

Posted 2 years ago

“All went smoothly I am told the basket was great and recipient was very happy with it. Thank you”

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Posted 2 years ago

Hi Shelley, thank you for providing us with your review and feedback. We really appreciate it!

Posted 2 years ago

“I found the service excellent, but my hamper going to Toolangi, Vic was not deliverd to the person's address. It was delivered to the Healesville Vic PO which I was most disappointed with. At least you communicated with me that it had been delivered, despite not being delivered to the address I wanted it to. I assume you would use a courier service. When the hamper was finally picked up (it wasn't a surprise any more as I had to ring the person to pick the hamper up) the recipient really was very pleased with the contents and presentation of the hamper. Regards Suzanne Coburn”

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Posted 2 years ago

Hi Suzanne, we are sorry to hear that your gift was delivered to the post office. Acreage and rural properties often have either locked gated or driveways that are long/not appropriate for courier vans, large packages are sometimes redirected to the local post office. While we do our best to provide all the information necessary for a successful delivery, couriers must use their individual discretion in the interest of their safety, vehicle accessibility and care for the contents they are transporting. Despite what happened, thank you for providing us with your review and feedback, and we are glad to hear that the recipient is pleased with the gift. If you have any questions or concerns next time before placing an order, please feel free to reach out to our customer service team and we would love to help address them.

Posted 2 years ago

“Prices seem to be a bit overpriced.”

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Posted 2 years ago

Hi Aygul, sorry for this but a full description list is available on each basket detailing all inclusions of the product to assist our customers in making the best purchase. We have no intention to be misleading in any way, however, understand that there was some misunderstanding and we do sincerely apologize. Please contact us if we can help you with anything else. Thank you

Posted 2 years ago

“I was very happy with the easy site to use and the lovely gift. Thank you”

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Posted 2 years ago

Thank you Karen for the positive feedback. We really appreciate it :)

Posted 2 years ago

“Thankyou very happy”

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Posted 2 years ago

Hi Tracey, thank you for the review! We are so glad to hear that you were happy with our products and service, and thank you for choosing us :)

Posted 2 years ago

“Delivered early and everything was included as advertised”

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Posted 2 years ago

Hi Catherine, thank you for your review and feedback. We have been advised by our courier company to send everything out a day or so early if possible to counteract any delays. Unfortunately your parcel was not affected by these delays and therefore arrived early. We sincerely apologise if the early arrival was inconvenient or upsetting for you. If you would like further information before placing an order in the future, please feel free to reach out to us and we would love to answer any questions you may have.

Posted 2 years ago

“Had expected it would be delivered on the Mon. not Tues but did arrive and received.”

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Posted 2 years ago

Hi Lynn, thank you for your feedback. While we are glad to hear that the gift did arrive and was received, we are sorry to hear that it arrived a day late. The majority of gifts do arrive on time, however, delays of 1-2 business days, while rare, are still possible. If you have any questions or concerns before placing an order in the future, please feel free to contact our team and we would love to help in any way we can.

Posted 2 years ago

“Customer service was helpful in answering my questions before making a purchase and also swapping out the cookie for a gluten free one as the receiver is coeliac, so that was nice of them. A downer was what I ordered, the Jasmine and Sage Pamper Hamper, was not what was purchased and what was packaged/delivered. My sister-in-law got a Jade Lotus Pamper Hamper instead. As she liked the scent I didn't bother to go through the motions of having it returned. So, I think just a bit more careful reading of orders and double checking of what is packaged up for future deliveries is needed. Delivery timeframes was amazing though.”

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Posted 2 years ago

Hi Renee, thank you for your review! We are so sorry to hear that the recipient was mistakenly given the Jade Lotus Hamper instead of the Jasmine and Sage Hamper. These two hampers are very similar, the only difference is the scented candles and we are glad that the recipient liked the Jade Lotus candles. We will be sure to pass along your feedback to the packing team to ensure this does not happen again. Thank you for letting us know.

Posted 2 years ago

“I was very happy with the service. The staff were very helpful. Bit disappointed as didn't look the same as on the website, but it did have to travel some distance.”

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Posted 2 years ago

Hi Lillian, thank you for the lovely feedback! We're sorry to hear about your disappointment, while we do try and make the gift look as close to the pictures as possible, we have to ensure the gift was packed nice and tight so they don't fall apart when in transit. We hope you can understand. If you have any questions or concerns before placing an order next time, please feel free to reach out to our team and we would love to help. Thank you.

Posted 2 years ago

“Very easy to order and great selection.”

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Posted 2 years ago

Hi Kylie, thanks for the review :)

Posted 2 years ago

“Family members were very happy with the gift. It was smaller than I had expected but I loved the efficiency and presentation. Will keep Gift Basket in mind next time.”

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Posted 2 years ago

Hi Bill, thank you for the review!

Posted 2 years ago

“The hamper recipients report the hamper was a really nice, lovely hamper. Very impressed with it. Easy to order - was one day later, but in current times that's pretty good. Will order through Gift Basket again.”

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Posted 2 years ago

Hi Grace, thank you for your review! We are sorry to hear that your gift was delayed, but we are glad it arrived safely. Thank you for being understanding about the situation. If you have any questions or would like further information before placing an order next time, please feel free to reach out to our team and we would love to help.

Posted 2 years ago

“Would like a wider variety of kids' baskets for different age groups. Also automatic discounts for when free delivery is offered on a weekend - missed it because i didn't know to put the discount code in.”

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Posted 2 years ago

Hi Jodie, thank you for your review and thank you for your suggestion. We will be sure to pass your idea on. If you encounter more concerns about using a coupon code or have any other questions, please feel free to reach out to our team and we would love to help.

Posted 2 years ago

“Very impressive service, basket arriving on time and the receiver was very happy.”

Interflora Hampers Australia Trading as Giftbasket.com.au 4 star review on 27th June 2022

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Posted 2 years ago

Hi Nikki, thank you for your review!

Posted 2 years ago

“Service as advertised but would have been even better if it made it to my dad on his birthday. One day late isn't bad in the current circumstances.”

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Posted 3 years ago

“Always delivered on time and beautifully presented.”

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Posted 3 years ago

“Thank you went down really well”

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Posted 3 years ago

“Good quality basket”

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Posted 3 years ago

“Excellent gift baskets for baby shower well packaged and wrapped sent to central QLD (with cool pack!) - really happy with the products. Took 3 days longer than stated to arrive, understandable but updates would have been nice. Good customer service - response to a question was sent quickly. Will definitely use again but will be a bit wary of expected delivery dates.”

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Posted 3 years ago

Interflora Hampers Australia Trading as Giftbasket.com.au is rated 4.6 based on 1,573 reviews