Interflora Hampers Australia Trading as Giftbasket.com.au Reviews

Name: Interflora Hampers Australia Trading as Giftbasket.com.au
Address: 600 Tarragindi Rd, Salisbury, 600 Tarragindi Rd, Salisbury, Queensland
Rating: 4.59

4.6 Rating 1,573 Reviews

89 %

of reviewers recommend Interflora Hampers Australia Trading as Giftbasket.com.au

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178

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Phone:

1300794262

Email:

matt@interflora.com.au

Location:

600 Tarragindi Rd, Salisbury,
600 Tarragindi Rd, Salisbury
Queensland
4107

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The gift basket was great however I will not buy from them again due to the delivery method. My first delivery was left at the front door so with the second delivery I left instructions “ do not leave at front door please ring xxxxxxxxx if door not answered”. Package was left at front door they did not even knock, luckily my granddaughter thought she heard a car out the front and went to look seeing the package was left at the front door.”

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Posted 1 year ago

Thank you Evelyn for providing the feedback. We are really sorry for the disappointment. We deliver through star track and the drivers don't actually call the customers about the delivery. We do try our best to mention everything on the shipping label to make sure that the gifts get delivered safely and on time. But sometimes we do get let down by the couriers. And we do understand the concerns that you got with the gift hamper. We again apologise for this.

Posted 1 year ago

“Gift is good but address on package did not reflect that given at order. However after some effort by the recipient the matter was resolved”

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Posted 1 year ago

Hello Glen, thankyou for your feedback. We are sorry that there was an error on the shipping label. We hope that you liked the gift though. Again apologies for the inconvenience caused.

Posted 1 year ago

“Didn't look as nice as the picture and was missing mini toblerones”

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Posted 2 years ago

Hi Amber Thank you for expressing your feedback. We sincerely apologise to hear of your disappointment with your order. We do our best to price our gifts accordingly and factor in various costs and overheads associated with each gift basket. A full description list is available on each basket detailing all inclusions of the product to assist our customers in making the best purchase. We have no intention to be misleading in any way, however understand that there was some misunderstanding and we do sincerely apologise. Also, the mini toblerones were included in the pouch of toblerone that was included in the gift. We only put the product outside the packaging so that the customers will know what's included in the pack. If you ever have any questions or would like further information before placing an order, please feel free to reach out to our team on 1300 794 262 or via email at help@giftbasket.com.au and we will always try our best to assist you with any enquiries you may have. Once again we apologise for any disappointment caused and we hope you understand. Warm Regards,

Posted 1 year ago

“Pretty disappointing as I ordered the basket to come on the friday before mother’s day and then it said it was ‘on time’ for the monday after mother’s day? pretty slack”

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Posted 2 years ago

Hi Tegan, We are sincerely sorry for the disappointment caused with your delivery. When a customer places an order, there is a statement at the checkout that says "I understand that StarTrack Premium Express-Overnight can sometimes experience a delay in certain areas due to circumstances out of our control". We are also very clear that unexpected delays may occur at busy times during the year. Startrack Express is a completely separate company from us, one that we must use due to the size and scope of their network, however once we have shipped your gift we are no longer in control of the shipping process.

Posted 1 year ago

“Box was quashed Was not delivered by truck but by Aus post Ribbon was squashed form being in the box it came with My card was no full stop sentences went on with each other The little chocolates looked like they were thrown in”

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Posted 2 years ago

Hi Violet, We sincerely apologise to hear of your disappointment with your order. The products are neatly displayed and we ensure they can not move during transit -they should not be broken, damaged, out of their packaged order etc. We add a ribbon and bow to the container (these as well as the type of container are specified on the site) and then place this in an outer cardboard box for shipping. The card message is copied from the order and pasted to the gift card then printed and added to the gift hamper.

Posted 1 year ago

“While the gift basket was beautifully done, I was so disappointed in the delivery. It was for a 60th birthday in which I presumed like other online r services THAT IT WOULD BE DELIVERED ON THAT SPECIAL DAY.Only to have it delivered the next day and in the afternoon.I have dealt with StarTrack before & if I’d have known it was with that company or that it wasn’t same day, I wouldn’t have purchased the gift.”

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Posted 2 years ago

Hi Miriam, we are sorry to hear of your disappointment in the delivery service. In the shipping section at checkout, it was stated that the delivery method is via StarTrack Premium. We also have a statement at checkout which requires customers to check and acknowledge that there are possible delays via the StarTrack overnight service and unfortunately out of our control. However, we would still like to apologise on behalf of StarTrack for the delay and hope you can understand. Should you have any questions in the future, please do not hesitate to reach out to us.

Posted 2 years ago

“Unfortunately did not arrive on time”

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Posted 2 years ago

Hi Sharon, we are sorry to hear that your parcel didn't arrive on time. We had a look at your order tracking and could see there was an attempted delivery once before, but the driver was unable to gain access to the property, so the parcel was taken back to their depot and redelivery was organised for the next available day, causing the parcel to arrive 1 business days late. We sincerely apologise and hope you can understand.

Posted 2 years ago

“Love the product but just a little communication to say "hey your product 😉 is in the pipeline we havent forgotten " just a few small words go a long way.. just little reminders. Because atm it's kinda blank. Cheers”

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Posted 2 years ago

“My friends were very happy with the gift basket, however I can't comment as I have not seen it as I live in a different country”

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Posted 2 years ago

Hi Kay & Jim, thank you for your feedback. We are pleased to hear that your friends were very happy with the gift, thanks for letting us know.

Posted 2 years ago

“I would love to review your product but as far as I am aware, due to postal disruption, the package hasn't arrived yet. It would be better to ask me for a review after Christmas when my Australian family have opened their gifts.”

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Posted 2 years ago

Hi Sue, we apologise that the request for a review was sent before the arrival of the gift. Upon checking your order and the delivery date, we could that see the gift was delivered on 16th Dec - the same as the requested date. We would really appreciate it if you could please revise your review after the recipient has opened their gift and provided feedback. Thank you!

Posted 2 years ago

“The goods were of good quality however the shipping took longer than I thought.”

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Posted 2 years ago

Hi Richard, we sincerely apologise that your parcel arrive a day later than the requested date. 98% of our gifts do arrive on time, however delays of 1-2 business days, while rare, are still possible. We do have a statement at the checkout advising our customers that the calendar function only serves as a guide and delays are possible. Despite the delivery delay, we are pleased to hear that you were happy with our products, thank you for providing us with your feedback.

Posted 2 years ago

“Took too long for delivery - ordered on a Tuesday morning and was delivered Saturday afternoon”

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Posted 2 years ago

Hi Joe, we apologise that your gift arrived later than expected. We could see from the tracking that your gift was processed and picked up by the courier the same day it was ordered. Unfortunately it was delayed when it was in transit and we had no control over the delivery process once a parcel is with the courier. We do have a statement at the checkout advising our customers that the calendar function only serves as a guide and sometimes delays are possible. On behalf of StarTrack, we do sincerely apologise once again for the delay and hope you can understand.

Posted 2 years ago

“Delivery was 2 days late. But client was happy”

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Posted 2 years ago

Hi Julie, we apologise that your gift arrived later than expected, but we are pleased to hear that your client was happy with the gift that you have organised. Thank you for providing us with your feedback.

Posted 2 years ago

“Hi, The order was placed for delivery on a certain day and came the following day of the request. It was instructed to drop off after 3pm, was dropped off at 10.34am and left in the sun. Overall the package was very good, just instructions could be worked on by the freight company you use. Kind regards”

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Posted 2 years ago

Hi Kerry, we apologise that your parcel arrive a day late. 98% of our gifts do arrive on time, however delays of 1-2 business days, while rare, are still possible. We do have a statement at the checkout advising our customers that the calendar function only serves as a guide and sometimes there are delays which are out of our control. There is also a statement under "delivery instructions" which advises customers that we cannot specify a delivery time or ask Startrack to call a recipient prior to delivery. We sincerely if this information was unclear in any way. Despite what happened during the delivery process, we are pleased to hear that you were happy with our product and thank you for providing your feedback to us. If there is anything we can help you with in the future, please do not hesitate to contact us.

Posted 2 years ago

“I asked for delivery to be on 14/11/22 was delivered on 11/11/22”

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Posted 2 years ago

Hi Seshnee, we apologise that your parcel arrived earlier than requested. There have been delays Australia wide and we have been advised by our courier company to send everything out a day or so early in order to counteract these delays. Unfortunately your parcel was not affected by these delays and therefore arrived early. While the majority do prefer to receive the gifts earlier rather than later, we understand if the early arrival was inconvenient or upsetting for you. Please note, we do have a statement at the checkout advising our customers that the calendar function only serves as a guide (not a guaranteed delivery date) and we also have a statement advising that orders may be dispatched early. We sincerely apologise if this information was unclear in any way.

Posted 2 years ago

“Package was not delivered on the requested date.”

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Posted 2 years ago

Hi Brittany, we are really sorry that the gift arrived a day after the requested date. 98% of our gifts arrive do on time, however, delays of 1-2 business days, while rare, are still possible. We have been advising our customers on the website of the current delays under our “Delivery Information” section. There is also a statement at the checkout which requires customers to acknowledge that there is a possibility of delays before the order could be processed. Once again, we sincerely apologise that your gift is delayed. For future reference, if you have any questions or would like further information, please feel free to reach out to us.

Posted 2 years ago

“Not what I thought it was gonna be very disappointed for the price I paid couldn't see what I had ordered everytime I logged in said there were no orders”

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Posted 2 years ago

Hi Sandra, we are sorry to hear that you're disappointed with your order. Our products and prices are listed online in order to assist our customers in making the best purchase. We have also replied to your messages and emails previously about your order as well as sent through an invoice with your order details for confirmation before we dispatched the order. If you think you have received the wrong gift, could you please send a photo of what you have received to our email help@giftbasket.com.au and we can investigate for you? Thank you.

Posted 2 years ago

“The contents of the gift basket were very nice however I was very disappointed with how long the delivery took”

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Posted 2 years ago

Hi Elaine, thank you for your feedback. We are really sorry for the delay. We have been advising our customers on the website of the current delays under our “Delivery Information” section. There is also a statement at the checkout advising customers that the calendar function only serves as a guide (not a guarantee of delivery date). During this time, StarTrack is working as quickly as possible to ensure deliveries are being made to customers as soon as possible. On behalf of StarTrack, we would like to apologise for any disappointment or inconvenience caused.

Posted 2 years ago

“Delivery did not arrive on time as the unit number dropped off. Had to follow up 3 times and delivery took a week. Received great customer service on 1 occasion, the other interactions were disappointing and required additional follow-ups.”

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Posted 2 years ago

Hi Leah, we are really sorry that the gift arrived late, but we have been advising our customers on the website of the current delays under our “Delivery Information” section. There is also a statement at the checkout advising customers that the calendar function only serves as a guide (not a guarantee of delivery date). During this time, StarTrack is working as quickly as possible to ensure deliveries are being made to customers as soon as possible. On behalf of StarTrack, we would like to apologise for any disappointment or inconvenience caused.

Posted 2 years ago

“Order my gift basket 18th Sep still hasn’t been delivered has been delayed, still waiting on confirmation.”

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Posted 2 years ago

Hi Vicky, we are really sorry that your gift arrived later than the expected delivery date. We always try our best to deliver the best service to our customers. We did dispatched the gift from our warehouse on time but sometimes it just gets delayed in transit which is unfortunately not in our hands as we use Star track and Australia post for sending our gifts and sometimes it takes longer to deliver the gift. We are very sorry for this time. Please accept our apology.

Posted 2 years ago

Interflora Hampers Australia Trading as Giftbasket.com.au is rated 4.6 based on 1,573 reviews