Interflora Hampers Australia Trading as Giftbasket.com.au Reviews

Name: Interflora Hampers Australia Trading as Giftbasket.com.au
Address: 600 Tarragindi Rd, Salisbury, 600 Tarragindi Rd, Salisbury, Queensland
Rating: 4.59

4.6 Rating 1,573 Reviews

89 %

of reviewers recommend Interflora Hampers Australia Trading as Giftbasket.com.au

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178

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Phone:

1300794262

Email:

matt@interflora.com.au

Location:

600 Tarragindi Rd, Salisbury,
600 Tarragindi Rd, Salisbury
Queensland
4107

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Dates were mixed up and gift not delivered on date. Paid extra to do so, very disappointed. Rectified, but too late...surprise missed.”

Helpful Report

Posted 1 year ago

Hello Gillian, Thank you for providing us with the feedback. We are really sorry for the disappointment. Upon checking, the gift was delivered on the date that was requested by you. We are sorry but we can't deliver on weekends and we do mention that on our website too. Hope you understands. Warm regards

Posted 1 year ago

“Very disappointed with the service. I booked on a Friday for a Monday delivery. Without telling me, apparently there was a momentary glitch in the Paypal payment (I emphasise the "momentary") and it wasn't until I chased them up on the Tuesday that they then investigated and found out that they had received the Paypal payment but had not processed further. My recipient did not then receive the gift basket until the Thursday after the Friday that I ordered it! What if that person had been in hospital and then discharged in that time? Not good enough.”

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Posted 1 year ago

Hello Carmel, we are really sorry for the disappointment caused but unfortunately sometimes paypal delays the payment and we don't receive it on our end. We always try our utmost best to provide the fast and efficient delivery service, however, sometimes situations like this occurs and we fall in this situation. We do apologise for the inconvenience caused due to this.

Posted 1 year ago

“Did not send my order until I chased them up. It had been forgotten about due to PayPal taking a bit to confirm payment.”

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Posted 1 year ago

Hello Kelly, we do apologise for the delay caused due to Paypal. But unfortunately sometimes things are not under our control. Your payment got delayed because of paypal and we can't really dispatch the hampers until it's all paid. We have done that in past, sending the hampers which was on hold in paypal and ending up not getting paid for it. We are really sorry for the inconvenience caused due to this but this is the company policy that we have to follow. Hope you understand.

Posted 1 year ago

“Very small, definitely not worth the money!”

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Posted 2 years ago

Hi Brittney, Thank you for contacting us and expressing your feedback. We sincerely apologise to hear of your disappointment with your order. We do our best to price our gifts accordingly and factor in various costs and overheads associated with each gift basket. A full description list is available on each basket detailing all inclusions of the product to assist our customers in making the best purchase. We have no intention to be misleading in any way, however understand that there was some misunderstanding and we do sincerely apologise. If you ever have any questions or would like further information before placing an order, please feel free to reach out to our team on 1300 794 262 or via email at help@giftbasket.com.au and we will always try our best to assist you with any enquiries you may have. Once again we apologise for any disappointment caused and we hope you understand. Warm Regards,

Posted 1 year ago

“Eggs broken and one with discolouration when opened.”

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Posted 2 years ago

Thank you so much, Christine, for taking the time to share your feedback. We apologize that your experience was anything less than satisfactory - we are sorry to hear that you found broken eggs and discoloured interior when opening the hamper. We would love to hear how we can make this right for you! How can we make things better? Please do not hesitate to reach out to us. We are always looking for feedback to improve our service. Thank you again for your time.

Posted 2 years ago

“I have used giftbasket.com.au multiple times with no issue but this time I didn't get all the items advertised and never received a confirmation email or tracking info, checked my spam but it wasn't anywhere. They did however give a small refund.”

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Posted 2 years ago

Hi Kylie, we sincerely apologise for the lack of confirmation email. It appears our automated system for generating the confirmation emails wasn't working at the time as it should have been. Did you receive the automated invoice? If you didn't receive the invoice please let us know and we will resend it to you manually. Even though the utmost care is taken to make sure that what you order at giftbasket.com.au If specific product components become temporarily unavailable, other components of greater or equal value may be substituted to facilitate delivery of your order on time. In the case where a specific product is unavailable within the given time frame of delivery, substitutions may be made for products of the same or greater value. Different products may be used if the overall effect of the hamper is maintained. All substitutions will be made with appropriate products to the same value or greater than the original order.

Posted 1 year ago

“The delivery was very poor did not get delivered for 5 days”

Helpful Report

Posted 2 years ago

Hello Kim, We sincerely apologise to hear of your disappointment with your order. When a customer places an order, there is a statement at the checkout that says "I understand that StarTrack Premium Express-Overnight can sometimes experience a delay in certain areas due to circumstances out of our control. " We are also very clear that unexpected delays may occur at times. Startrack Express is a completely separate company from us, one that we must use due to the size and scope of their network, however once we have shipped your gift we are no longer in control of the shipping process.

Posted 1 year ago

“Product was not delivered on the nominated day and without a card, even though I had paid extra for a premium card. The recipient liked the product, but had no idea who had sent it!”

Helpful Report

Posted 2 years ago

Hello Christie, We sincerely apologise to hear of your disappointment with your order. When a customer places an order, there is a statement at the checkout that says "I understand that StarTrack Premium Express-Overnight can sometimes experience a delay in certain areas due to circumstances out of our control. " We are also very clear that unexpected delays may occur at times. Startrack Express is a completely separate company from us, one that we must use due to the size and scope of their network, however once we have shipped your gift we are no longer in control of the shipping process. And the card message is copied from the order and pasted to the gift card, if the standard card was sent instead of the upgraded premium card please let us know so that we can process a refund for the amount paid for an upgrade.

Posted 1 year ago

“Never delivered to the house and someone was home It was left down the driveway in the heat Everything was melted by the time he realised it was even there”

Helpful Report

Posted 2 years ago

Hi Dianne, we are sorry to hear that the courier left the parcel down the driveway in the heat. While we try our best to provide all the information necessary for a successful delivery, unfortunately once the parcel has left our warehouse, we lose control of how and when it will get delivered. Based on what we can see you've ordered, the only content inside the gift that could possibly melt would be the 3 Ferrero Rocher. If you would like to send an email to help@giftbasket.com.au we would be happy to answer any questions you may have.

Posted 2 years ago

“Efficiently delivered, very overpriced for what it was though.”

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Posted 2 years ago

Hi Emma, we are sorry to hear of your disappointment with your order. We do our best to price our gifts accordingly and factor in various costs and overheads associated with each gift basket. The Chocolate Bouquets have the largest associated labour cost than any other gift, due to the amount of time it takes to assemble an individual bouquet. A full description list is available on each basket detailing all inclusions of the product to assist our customers in making the best purchase. We have no intention to be misleading in any way, however understand that there was some misunderstanding and we do sincerely apologise.

Posted 2 years ago

“Gift not delivered as patient had left hospital. Took 5 days to deliver and still couldnt get gift delivered to hotel.”

Helpful Report

Posted 2 years ago

Hi Christine, we are sorry to hear that your gift was not delivered to the hotel. As soon as we have heard from you that the recipient has left the hospital, we lodged a request with StarTrack for a redirection to the hotel and according to the tracking, it was redirected the next business days. Unfortunately for some unknown reason, the courier was not able to deliver the gift and it was taken to the post office for collection. We have resent you the new tracking number and collection reminder with details via email. On behalf of StarTrack, we sincerely apologise for any inconvenience caused.

Posted 2 years ago

“not happy was delivered 2 weeks late”

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Posted 2 years ago

Hi Brad, we are sorry to hear that your parcel arrived late. Unfortunately due to the incorrect address provided, StarTrack was unable to deliver your parcel until the address has been updated. And due to the Christmas, Boxing Day, New Years public holidays, your parcel was not able to be delivered on those days. As soon as we have received the correct address from you, we immediately updated it with StarTrack and the turnaround time for redelivery is usually 48 hours. From the tracking, we could see that the redelivery was made within that timeframe. However, we would still like to apologise for the delay and hope you can understand.

Posted 2 years ago

“Very small and not worth the money paid. Unimpressed.”

Helpful Report

Posted 2 years ago

Hi Marilyn, we are sorry to hear that you were not happy with your purchase. A full description list is available on each basket detailing all inclusions of the product to assist our customers in making the best purchase. We have no intention to be misleading in any way, however understand that there was some misunderstanding and we do sincerely apologise. If you ever have any questions or would like further information before placing an order, please feel free to reach out to our team and we will always try our best to assist you with any enquiries you may have.

Posted 2 years ago

“Gift basket itself was OK. Overpriced treats but no more than any other gift basket service I have experienced. Delivery was requested for a Tuesday as it was to a business but they tried to deliver on a Sunday!!! No notification was received of non delivery and not till I asked the receiver some time later if they had received it did I realize they hadn't. Receiver had to go out of their way to collect as redelivery was not even attempted. Very close to a ruined Xmas. Wouldn't use again.”

Helpful Report

Posted 2 years ago

Hi Jonathon, we are sorry to hear that the courier tried to deliver your gift basket on a Sunday. We have been advised that they only operate on weekdays, we are unsure why they tried to deliver on a weekend, perhaps they are working overtime to try and get everyone's Christmas orders delivered, we're not 100% sure. Unfortunately once a parcel leaves our warehouse and is with the courier, we lose control of how and when it will get delivered. On behalf of StarTrack, we sincerely apologise for the inconvenience caused.

Posted 2 years ago

“Was happy with the basket was annoyed it was delivered on time for my sisters birthday even though I requested the specific date and paid extra”

Helpful Report

Posted 2 years ago

Hi Tara, we apologise that your gift was not delivered on the requested day. Although we use StarTrack premium and it's our express service, sometimes delays are still possible. We do have a statement at checkout advising customers that the delivery date only serves as a guide and is not guaranteed. The $9.95 you have paid is the shipping rate we charge our customers normally, unless it's a same day delivery. We sincerely apologise that your gift is delayed once again. However, we are glad to hear that you were happy with our product. Thank you for your feedback.

Posted 2 years ago

“Bought this hamper for a Xmas present and the seal on the caramel sauce was ripped. I’m embarrassed to give it to my boss .”

Helpful Report

Posted 2 years ago

Hi Ro, we are so sorry to hear about what happened to the caramel sauce. Please know we will never dispatch a product if the seals are not intact. The seal may have ripped when it's in transit. Could you please send an email to help@giftbasket.com.au with your order number and details, and a photo of what you have received if possible and we will see how we can rectify this? Thank you.

Posted 2 years ago

“Arrived late but everyone was happy”

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Posted 2 years ago

Hi Nathan, we are really sorry that the gift arrived a day late. 98% of our gifts arrive do on time, however delays of 1-2 business days, while rare, are still possible. We have been advising our customers on the website of the current delays under our “Delivery Information” section. There is also a statement at the checkout advising customers that the calendar function only serves as a guide (not a guarantee of delivery date). Once again, we apologise that your gift is delayed, but we are glad to hear that the recipients were happy with the gift.

Posted 2 years ago

“Not good value for money. Delivery was 3 days late.”

Helpful Report

Posted 2 years ago

Hi Robyn, we are sorry to hear of your disappointment with your order. We do our best to price our gifts accordingly and factor in various costs and overheads associated with each gift basket. The Chocolate Bouquets have the largest associated labour cost than any other gift, due to the amount of time it takes to assemble an individual bouquet. A full description list is available on each basket detailing all inclusions of the product to assist our customers in making the best purchase. We have no intention to be misleading in any way, however understand that there was some misunderstanding and we do sincerely apologise. Regarding the delivery, the couriers only deliver during weekdays and we could see the parcel was delivered one business day after the requested day. While 98% of our gifts do arrive on time, however, delays are still possible sometimes. There is a statement at checkout which advises customers that there are possible delays and requires customers to acknowledge and agree to before the order could be processed. Once again, we sincerely apologise for the delay and disappointment caused and hope you can understand.

Posted 2 years ago

“Ordered gift on Monday night due to Public holiday Tuesday expected it to be delivered on Wednesday however recipients did not receive till Thursday hence message/gift no longer relevant”

Helpful Report

Posted 2 years ago

Hi Christine, we are so sorry to hear that your parcel was delayed. While 98% of our gifts do arrive on time, however, delays are still possible sometimes. We have a statement at checkout which advises customers that there are possible delays which are out of our control, and requires customers to acknowledge and agree to before the order could be processed. We sincerely apologise for the delay again and the disappointment caused.

Posted 2 years ago

“I was very disappointed at the fact my order was received a day later than expected. It was for my daughters graduation and it was pointless getting it after the event. I would have thought living in Melbourne metro next day delivery would be reasonable. I should have been advised when I ordered that it was unlikely to arrive, the website is misleading and I will not be using giftbasket.com.au again.”

Helpful Report

Posted 2 years ago

Hi Michelle, we are really sorry that the gift arrived a day late, but we have been advising our customers on the website of the current delays under our “Delivery Information” section. There is also a statement at the checkout advising customers that the calendar function only serves as a guide (not a guarantee of delivery date). During this time, StarTrack is working as quickly as possible to ensure deliveries are being made to customers as soon as possible. On behalf of StarTrack, we would like to apologise for any disappointment or inconvenience caused.

Posted 2 years ago

Interflora Hampers Australia Trading as Giftbasket.com.au is rated 4.6 based on 1,573 reviews