Name: Interflora Hampers Australia Trading as Giftbasket.com.au
Address: 600 Tarragindi Rd, Salisbury, 600 Tarragindi Rd, Salisbury, Queensland
Rating: 4.59

“I fell victim to a scam by this company, which deceitfully took my hard-earned money. I lost funds that I had worked tirelessly to earn. They refused to allow me to withdraw even a cent and kept demanding tax payments. Fortunately, I found AIXALTD.COM on Google, and I successfully recovered my entire investment without any fees.”

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Posted 3 months ago

“Andy Perry proved to be an invaluable resource in recovering my lost funds from scammers. His deep expertise, strategic thinking, and proactive approach made the entire process efficient and effective. Andy maintained clear communication, answered all my questions promptly, and ensured I understood each step of the recovery. His dedication and professionalism turned a challenging situation into a successful resolution. I highly recommend his services to anyone seeking expert assistance in fund recovery. andyperry0147 (@) gmail.com”

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Posted 4 months ago

“I recently went through a distressing experience with a company that scammed me, leaving me feeling powerless to get my money back. I sought help from various places until I discovered 𝐬𝐮𝐩𝐫𝐞𝐦𝐞𝐚𝐬𝐬𝐞𝐭𝐬𝐫𝐞𝐜𝐨𝐯𝐞𝐫𝐲𝟑𝟖𝟏𝟓@𝐠𝐦𝐚𝐢𝐥.𝐜𝐨𝐦 Their exceptional support truly stood out and was vital in assisting me to reclaim my funds. Contact them for help Wh-a -ts- A-p-p ‪+54 -9 -3-7-5-1- 4-7‑8-7-4-6‬”

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Posted 6 months ago

“Ordered and paid for delivery on a specific day and still 4 days later not received. Customer service awful and offered a discount on next order (which I am never going to use). Customer service then offered refund of delivery. Do not waste your money with this site, there are lots better hamper/gift basket companies out there. Poor, poor, poor”

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Posted 1 year ago

“What a ripoff”

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Posted 1 year ago

Thank you so much for taking the time to provide us your feedback, Annie. We apologize for the poor experience you encountered with our service. Could you please share more on what actually happened with your order? Your input is really appreciated.

Posted 1 year ago

“Unsatisfied Not delivered when I requested No answer to my complaint”

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Posted 1 year ago

Hello Sandra, we are really sorry for the disappointment caused because of us. We would really like to know better that what exactly happened and if you can send us an email at help@giftbasket.com.au, we will really appreciate it. We will try our best to compensate the issue in any possible way that we could. Again apologies for the inconvenience caused.

Posted 1 year ago

“Unsatisfied not delivered as I requested No answer to my complaint”

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Posted 1 year ago

Hello Sandra, we are really sorry for the disappointment caused because of us. We would really like to know better that what exactly happened and if you can send us an email at help@giftbasket.com.au, we will really appreciate it. We will try our best to compensate the issue in any possible way that we could. Again apologies for the inconvenience caused.

Posted 1 year ago

“Was disappointed the 2nd time by late delivery for an important date. They blamed the courier but if you are an online gift business this is an essential part of your business. Mother's Day gift was delivered 4 days after it was scheduled to arrive. So disappointed for my mum who was alone on Mother's Day. Won't use the service again”

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Posted 2 years ago

Hi Dianne, Thank you for expressing your concerns with us. We are sincerely sorry for the disappointment caused with your delivery. When a customer places an order, there is a statement at the checkout that says “We cannot specify a delivery time, or ask Australia Post/StarTrack to call a recipient prior to delivery but any other notes such as where to leave the parcel or any other information that may be useful to the couriers, please write here”. We always put the contact number on the shipping label, as this may be used by the delivery depots to confirm/update addresses, as well as allow post office staff to contact recipients to collect their items. Most courier companies are on a very tight schedule and are unable to call ahead of delivery or follow the delivery notes if they are too complex. We apologise for any inconvenience caused and we thank you kindly for your understanding. If there is anything else we can do for you, or assist you with, please let us know and we will always do our best to assist. Warm regards

Posted 1 year ago

“The company has no communication with the couriers, so the package sat at the post office from Thursday to Monday, and nobody could tell me where it was when I rang on Friday. It was supposed to be delivered on the Friday for a party. If I knew where it was I could have arranged someone to collect it. It turned up 3 days after the party even though it was delivered to the local post office the day before.”

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Posted 2 years ago

Hi Joanne, Thank you for expressing your concerns with us. We are sincerely sorry for the disappointment caused with your delivery. When a customer places an order, there is a statement at the checkout that says “We cannot specify a delivery time, or ask Australia Post/StarTrack to call a recipient prior to delivery but any other notes such as where to leave the parcel or any other information that may be useful to the couriers, please write here”. We always put the contact number on the shipping label, as this may be used by the delivery depots to confirm/update addresses, as well as allow post office staff to contact recipients to collect their items. Most courier companies are on a very tight schedule and are unable to call ahead of delivery or follow the delivery notes if they are too complex. We apologise for any inconvenience caused and we thank you kindly for your understanding. If there is anything else we can do for you, or assist you with, please let us know and we will always do our best to assist. Warm regards

Posted 1 year ago

“All the chocolates were off and gross.. will not get a chocolate box again”

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Posted 2 years ago

Hi Karliah, we sincerely apologise to hear of your disappointment with your order. We do our best to get the gifts delivered efficiently but as soon as the parcel gets picked up from us by the couriers we have no control over it. We do really apologise for the inconvenience caused due to this and to extend our apologies we would like to reimburse you for the disappointment, please reach out to us so that we can offer you compensation.

Posted 1 year ago

“Was probably the most disappointing gift basket I have ever purchased. I honestly thought it would have been a lot bigger for the price. For over $100 I don't see how it's even remotely fair value. I would be able to put it together for about $40 buying the things separate. Really really Un happy and never ever going back to your dodgy website. False advertising in my opinion.”

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Posted 2 years ago

Hi Matt, Thank you for expressing your feedback. We sincerely apologise to hear of your disappointment with your order. We do our best to price our gifts accordingly and factor in various costs and overheads associated with each gift basket. A full description list is available on each basket detailing all inclusions of the product to assist our customers in making the best purchase. We have no intention to be misleading in any way, however understand that there was some misunderstanding and we do sincerely apologise. If you ever have any questions or would like further information before placing an order, please feel free to reach out to our team on 1300 794 262 or via email at help@giftbasket.com.au and we will always try our best to assist you with any enquiries you may have. Once again we apologise for any disappointment caused and we hope you understand. Warm Regards,

Posted 1 year ago

“I was so sad to report that the gift basket was disturbingly small. Definitely misleading photography. Definitely is not value for money. I bought 3 Baskets over $200 + shipping (expected) I was left feeling ripped off and had to go out and buy more easter eggs on top.”

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Posted 2 years ago

Hi Nicole, Thank you for contacting us and expressing your feedback. We sincerely apologise to hear of your disappointment with your order. We do our best to price our gifts accordingly and factor in various costs and overheads associated with each gift basket. A full description list is available on each basket detailing all inclusions of the product to assist our customers in making the best purchase. We have no intention to be misleading in any way, however understand that there was some misunderstanding and we do sincerely apologise. If you ever have any questions or would like further information before placing an order, please feel free to reach out to our team on 1300 794 262 or via email at help@giftbasket.com.au and we will always try our best to assist you with any enquiries you may have. Once again we apologise for any disappointment caused and we hope you understand. Warm Regards,

Posted 1 year ago

“I bought an easter hamper it cost 100 dollars and had 20 dollars worth of eggs rip off I did complain but not very sorry just said the description was online and it virtually was my fault. Don't buy from these people”

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Posted 2 years ago

Hi Roslyn, Thank you for contacting us and expressing your feedback. We sincerely apologise to hear of your disappointment with your order. We do our best to price our gifts accordingly and factor in various costs and overheads associated with each gift basket. A full description list is available on each basket detailing all inclusions of the product to assist our customers in making the best purchase. We have no intention to be misleading in any way, however understand that there was some misunderstanding and we do sincerely apologise. If you ever have any questions or would like further information before placing an order, please feel free to reach out to our team on 1300 794 262 or via email at help@giftbasket.com.au and we will always try our best to assist you with any enquiries you may have. Once again we apologise for any disappointment caused and we hope you understand. Warm Regards,

Posted 1 year ago

“I was extremely disappointed and embarrassed when I saw the size of my recent purchases. The presentation picture of the gifts appeared to be of a reasonable size for the price but In reality it was far from it. In my evaluation of the gifts, the contents were less than one third the total value of the product, not including p and p. I will hesitate using this service again.”

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Posted 2 years ago

Hi Daphne, Thank you for contacting us and expressing your feedback. We sincerely apologise to hear of your disappointment with your order. We do our best to price our gifts accordingly and factor in various costs and overheads associated with each gift basket. A full description list is available on each basket detailing all inclusions of the product to assist our customers in making the best purchase. We have no intention to be misleading in any way, however understand that there was some misunderstanding and we do sincerely apologise. If you ever have any questions or would like further information before placing an order, please feel free to reach out to our team on 1300 794 262 or via email at help@giftbasket.com.au and we will always try our best to assist you with any enquiries you may have. Once again we apologise for any disappointment caused and we hope you understand. Warm Regards,

Posted 1 year ago

“Terrible! The basket with cheese was left out in 100°heat and one of the sippers was cracked. They would not replace it. Very disappointed. I'm on the otherside of the world so it's difficult to do anything. But they got their money!”

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Posted 2 years ago

Hi Deborah, We sincerely regret your disappointment with your order. We do our best to get the gifts delivered efficiently but as soon as the parcel gets picked up from us by the couriers we have no control over it. We do really apologise for the inconvenience caused due to this and to extend our apologises we would like to reimburse you for the disappointment, please reach out to us so that we can offer you a compensation.

Posted 1 year ago

“Basket came day before it was due and left outside on 38 degree day. Basket was warm when I received it at 230 so hadn’t had any type of refrigeration. Was hesitant to give it as gift in case some of food had gone off.”

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Posted 2 years ago

Hello Cheryl, We are sorry to hear that your parcel arrived a day earlier than requested. We're advised by Startrack that there have been some delays and to send everything out a day or so early in order to counteract these delays. Unfortunately, your parcel was not affected by these delays and therefore arrived early. While the majority do prefer to receive the gifts earlier rather than later, we understand if the early arrival was inconvenient or upsetting for you. And, the reason it was left unattended because it had authority to leave the parcel on the order. We do sincerely apologise for the disappointment caused due to this, please reach out to us so that we can compensate for the inconvenience.

Posted 1 year ago

“Terrible!! it was to be for Valentine's Day but as I know that day can be crazy I organise it to be sent on the 13th to her work. It was delivered on the 10th and not to her work but to the post office thanks for ruining Valentine's Day will never use again”

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Posted 2 years ago

Hi Michael, We are sincerely sorry for the disappointment caused with your delivery. At the checkout it states that unexpected delays may occur at busy times during the year. Startrack Express is a completely separate company from us, one that we must use due to the size and scope of their network, however once we have shipped your gift we are no longer in control of the shipping process. The parcel is taken to local post office only if the couriers can't gain access to the building or Recipient is not available to receive the parcel.

Posted 1 year ago

“Was delivered on the wrong date”

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Posted 2 years ago

Hi Donnah, we are sorry to hear that your parcel arrived a day earlier than requested. As you have made a purchase for Valentine's Day - one of the busiest periods of the year, and we have been seeing delays and been advised by our courier company to send everything out a day or so early in order to counteract these delays. Unfortunately your parcel was not affected by these delays and therefore arrived early. While the majority do prefer to receive the gifts earlier rather than later, we understand if the early arrival was inconvenient or upsetting for you. Please note, we do have a statement at the checkout advising our customers that orders may be dispatched early. We sincerely apologise if this information was unclear in any way. For future reference, if you have any questions or would like further information, please feel free to reach out to our team.

Posted 2 years ago

“Very disappointing. I purchased a gift for my daughter-in-law for her birthday and they delivered it 2 days before her birthday despite specifying the date. When I found out I emailed them and received a return email about 'can't always rely on transport' and 'they deliver when they can'. Don't purchase anything that needs to be delivered on a certain date :(”

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Posted 2 years ago

Hi Tania, we are sorry to hear that your gift arrived earlier than requested. As we can see that the estimated delivery timeframe provided to us by StarTrack was a minimum of 2 working days and also with added information about possible delays provided to us, we were advised to send the gifts out early in order to prevent any possible delays. However, it seems like your area was not affected therefore the gift arrived early. Please note, we do have a statement at the checkout advising our customers that the calendar function only serves as a guide (not a guaranteed delivery date) and we also have a statement advising that orders may be dispatched early.

Posted 2 years ago

“Sadly I found the website difficult to use however I persisted and placed my order. I wanted to order two baskets for different people but at same holiday accommodation address -it was not possible to be done on the same order unless they got delivered to one client who then passed on the other. My order was sent prior to the requested delivery date which caused issues as the guests had not arrived at the accommodation so I then had to make arrangements for another to collect the baskets and deliver on correct date. Certainly would not recommend this company and will not be using in future.”

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Posted 2 years ago

Hi Kerry, we are sorry to hear that you found our website difficult to use. As we are only allowed to print out the same shipping label per order and address, unfortunately we cannot address the recipients separately (you can combine the names together in the recipient field) if the gifts are going to the same address. However, we have included the recipients' names to be put on top of the gift card envelopes so the recipients know who the gift is for. Regarding delivery, as Christmas is the busiest period of the year, there is a much higher demand for deliveries and postal services. We have been advised by our courier company to dispatch orders early in efforts to counteract any possible delays - there is also a statement at checkout advising customers orders maybe dispatched early. Unfortunately, your parcel was not affected by these delays and therefore has arrived early and we do sincerely apologise.

Posted 2 years ago

Interflora Hampers Australia Trading as Giftbasket.com.au Reviews