Interflora Hampers Australia Trading as Giftbasket.com.au Reviews

Name: Interflora Hampers Australia Trading as Giftbasket.com.au
Address: 600 Tarragindi Rd, Salisbury, 600 Tarragindi Rd, Salisbury, Queensland
Rating: 4.59

4.6 Rating 1,573 Reviews

89 %

of reviewers recommend Interflora Hampers Australia Trading as Giftbasket.com.au

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178

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Phone:

1300794262

Email:

matt@interflora.com.au

Location:

600 Tarragindi Rd, Salisbury,
600 Tarragindi Rd, Salisbury
Queensland
4107

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Giftbasket not delivered. No response from either Giftbasket or Australia Post.”

Helpful Report

Posted 2 years ago

Hi Lorraine, we are sorry to hear that your gift basket was not delivered. We had a look at your order tracking and could see your gift was delivered with a signature on the requested delivery date. We also tried to find your inquiries in our ticketing system, unfortunately we could not find any emails from you. Did you send an email to our helpdesk email help@giftbasket.com.au? Please know that we will never ignore a customer's inquiry on purpose. If you are not able to reach us via email, we could also be contacted on our live chat and on the phone (1300 794 262) should you have any questions or concerns in the future.

Posted 2 years ago

“Business is called giftBASKET! They arent even gift baskets!! I had to buy my own baskets and essemble them to look like hampers!! Would never buy again and do not recommend to others. Dont waste your money. Poor quality products and you're better off going to coles or woolies and buying your own stuff and doing it yourself. I would give zero stars if there was an option to. Highly disappointed!”

Helpful Report

Posted 2 years ago

Hi Amy, we are sorry to hear of your disappointment with your order. The photos of our hampers online would show you whether the gift would come in a gift box, gift basket, bouquet etc. although we are called giftbasket, not all gifts would come in a gift basket and you would be able to tell from the pictures supplied on our website. A full description list is also available on each gift detailing all inclusions of the product to assist our customers in making the best purchase. If you are unsure of a product or would like certain products/gifts to be combined together, you are more than welcomed to reach out to our customer service team and we would try our best to clear up any confusions or help anyway we can. We apologise for the disappointment caused once again and if there is anything else we can help you with, please feel free to contact us.

Posted 2 years ago

“The gift I purchased for my daughter which was $150 was delivered to the wrong address No12 instead of No12A I was told I entered the address wrong (which I’m sure I didn’t as I know why my daughters address is) and there was nothing they could do to assist.”

Helpful Report

Posted 2 years ago

Hi Kristen, we are sorry to hear that your gift was delivered to the wrong address. We had a look at your order and could see the number of the road was 12, and this is where we've sent the gift to. Normally if the gifts have not been packed and dispatched, we would be able to update the address for you. However, once the parcels have left our warehouse or if they have been delivered, we are not able to amend the address unfortunately.

Posted 2 years ago

“Not happy. Ordered a basket, specifically gave phone number of receipient to get through passcode-only gate at property. To my horror, the basket was left OUTSIDE the gate and no notification to the recipient. It was only discovered the next day. Lucky no one stole it. Not good enough.”

Helpful Report

Posted 2 years ago

Hi Annmaree, we apologise for the thing that happened. We always mention the contact number to call if there are any issues during delivery for courier driver but as it is a separate company so we can't actually force them to call the recipient before delivery. We will talk to the courier company about this. We are really sorry for the inconvenience caused. We hope you understand.

Posted 2 years ago

“So disappointed with the service. Ordered for a delivery to our kids living in Brisbane on the 6th. It wasn’t ready for delivery for 10 days! I followed up because the tracking information showed it hadn’t moved Left the premises on the 16th so probably won’t arrive for Christmas. Gutted.”

Helpful Report

Posted 2 years ago

Hi Kim, we had a look at your order and could see you have selected the 16th as the delivery date, as we are based in Brisbane too, delivery usually is next day, and we did not want to dispatch your gift too early. Unfortunately it seems like your gift is delayed, however, it should still arrive in time before Christmas. Please keep an eye on the tracking link provided for further updates. Once your order has changed from “in transit”, to “onboard for delivery”, that’s when you can expect the parcel to arrive on the same day. If you do have any further questions over the next coming days, please feel free to reach out to us and we will try our best to assist you in any way we can.

Posted 2 years ago

“Shocking after sale service, help desk that does not respond, delivery three days after requested date despite promoting next day delivery and knowing full well their couriers don't work weekends, I would never buy from this business again”

Helpful Report

Posted 2 years ago

Hi Michael, we are really sorry that your parcel was delayed and you did not receive a response from our help desk. It seems like your inquiry was missed, however, we have since responded to it and we sincerely apologise again. Please know we will never ignore a customer's query on purpose. Regarding delivery, 98% of our gifts do arrive on time, however delays of 1-2 business days, while rare, are still possible. There is also a statement at checkout which requires customers to acknowledge that there maybe delays. Information regarding couriers not doing deliveries on weekends are also noted under our "delivery information" section on our website. Once again, we sincerely apologise for the delay and the disappointment caused.

Posted 2 years ago

“Have not received a parcel that was supposed to be delivered on the 7th Still waiting You have said that you have sent another one let’s hope it gets delivered”

Helpful Report

Posted 2 years ago

Hi Carol, we sincerely apologise that your parcel was delayed. We have dispatched a new gift immediately after confirming with you that you would like us to send a new gift. However, we later found out that you would like the address to be updated, and because the gift had already dispatched, we needed to contact StarTrack to lodge a parcel redirection, which we have done so. A redirection would take some time to be processed, and around Christmas time, it may take longer than usual as it's the busiest period of the year. Please keep an eye on the tracking link provided for further updates. Once your order has changed from “in transit”, to “onboard for delivery”, that’s when you can expect the parcel to arrive on the same day. We sincerely apologise for the delay once again.

Posted 2 years ago

“Don't use this guys!! Was offered a two day delivery and it has new been 10 days and STILL no sign of the gift!! It said in the tracking that if I still had now word after 23rd December I've them a call! That will be 17 days at that point. 😡”

Helpful Report

Posted 2 years ago

Hi Scott, we apologise that your gift did not arrive as expected. We had a look at the tracking and could see your order was dispatched the following day as it was placed after hours. Deliveries are usually made within a few business days under normal circumstances. However we could see that the tracking status is showing as delayed and we have already lodged an inquiry with StarTrack to investigate. If you would like, we are more than happy to send a new gift to the recipient, however, we cannot guarantee when it will arrive, especially around Christmas time. For future reference, if your gift still hasn't arrived a couple of business days after the expected delivery date, please contact us so we can lodge an inquiry with StarTrack to investigate.

Posted 2 years ago

“As the gift basket is no being delivered until a couple of days before Xmas I cannot write a review until then thanks”

Helpful Report

Posted 2 years ago

Hi Lyn, we apologise that the request for a review was sent before the confirmed arrival of the gift. We would really appreciate it if you could please revise your review after the gift was delivered and received by the recipient, as a 1-star negative review really affects our company. Thank you.

Posted 2 years ago

“I have not received delivery, been informed by Australian post there is a delay, most upset”

Helpful Report

Posted 2 years ago

Hi Linda, we had a look at the order you placed, we could see that you have selected 8th Dec as the delivery date and tracking shows it was delivered and left in a safe place on the 8th. Have you checked with the recipients and confirmed with them?

Posted 2 years ago

“Very disappointed that it was delivered to the GPO & not the street address as requested. It was for my son’s birthday on tues 1st nov & as he he is living away from home I wanted him to receive on the day of his birthday as you advertised. I specifically sent it to work so people would know it was his birthday. He was informed on Thursday 3rd nov that the building manager had something for him to pick up.”

Helpful Report

Posted 2 years ago

Hi Judy, we sincerely apologise that the parcel was taken to the GPO Box centre. We could see the parcel was delivered to the GPO on the 1st November and requested StarTrack to provide an explanation as to why the parcel was taken there and requested to organise a redelivery. StarTrack advised that parcels going to this particular address automatically diverts to the GPO Box centre, because there is a specific courier organised by this particular company to pick up and deliver parcels (maybe for security reasons) as explained over the phone. Unfortunately we cannot control when and how this company's courier would pick up and deliver the parcels, this also means other couriers would not be able to make the deliveries happen even if they wanted to. We sincerely apologise once again for the disappointment or inconvenience caused and hope you can understand.

Posted 2 years ago

“Ordered a gift on 20/9. Friends bday was 23/9, so plenty of time. Gift didn’t get delivered until 27/9. Won’t order again.”

Helpful Report

Posted 2 years ago

Hi Manda, we are sorry that your gift arrived late. I understand the disappointment but we always advise our customers on the website of the current delays under our “Delivery Information” section. There is also a statement at the checkout advising customers that the calendar function only serves as a guide (not a guarantee of delivery date). The demand for courier services is higher than ever with some 2 million new parcels entering the Australia Post network each day. Fluctuating staffing levels available to process this increased demand has further exasperated previous delays. Unfortunately, these factors are impossible to predict and their effects are unavoidable. During this time, StarTrack is working as quickly as possible to ensure deliveries are being made to customers as soon as possible. On behalf of StarTrack, we would like to apologise for any disappointment or inconvenience caused.

Posted 2 years ago

“Parcel was delivered 2 days late, Delivery was meant to be to my mother's house but was delivered to the local post office which is a 20 minute drive away. My mother struggles to get around and was very difficult for her to get the delivery. Don't offer delivery on a certain day to a certain place if you srent going to provide it. Very disappointing”

Helpful Report

Posted 2 years ago

Hi Johnathon, we are so sorry to hear about your disappointment. 98% of our gifts do arrive on time, however, delays of 1-2 business days, while rare, are still possible, and we have a statement at checkout advising customers of possible delays. While we do our best to provide all the information necessary for a successful delivery, couriers must use their individual judgement when it comes to leaving a parcel. They are only able to leave a parcel if they are able to gain access and only if there is a safe place to leave the gift, out of view to the public and in suitable weather conditions. Unfortunately, if this is not possible, the parcel will be taken to the local post office for collection as this is the next safest option. This is to avoid packages from getting damaged or stolen. Once again, we sincerely apologise for the disappointment and inconvenience caused, and if there is anything we can help you with in the future, please do not hesitate to contact us.

Posted 2 years ago

“Never received”

Helpful Report

Posted 2 years ago

Hi Donna, we had a look at the tracking and could see your gift was delivered on 14th September. On behalf of StarTrack, we sincerely apologise that your gift was delayed. If you decide to purchase from us again in the future and do not receive your gifts a couple of days after the expected delivery date, please contact us via phone or email and we will try our best to find out what happened to it.

Posted 2 years ago

“The service i recieved was nothing short of disgusting everything was blamed on startrack, if you are going to use a incomptent company then take some responsibility it took over a week for the gift to be recieved and i spent multiple hours on the phone every day”

Helpful Report

Posted 2 years ago

Hi Nicole, we are sorry to hear that you were not satisfied with our service. You had organised a gift to be delivered to a hospital and based on the tracking, we could see it was delivered on the date you have selected. Once a parcel has been delivered to the hospital, it is then up the the hospital staff to deliver the parcel to the recipient as they don't allow couriers to do so. You then informed us that the recipient had left, and we tried our very best to help you book for a pickup from the hospital via StarTrack (which we don't normally do as the gift had already been delivered to the intended address on the selected date) so the courier could pick up the parcel and redeliver to the recipient's home address, this process takes time and we informed you prior. We had also been on the phone for multiple hours following up with both the hospital and StarTrack the whole way through to ensure the parcel was picked up from the correct areas at the hospital and delivered as soon as possible. There was nothing more we could have done. We are sorry that you felt like us trying our best was disgusting and that we just blamed everything on StarTrack.

Posted 2 years ago

“Not what I ordered completely different to the photos ect half of the stuff I got my husband for Father’s Day he didn’t like because it was not what was shown in the picture”

Helpful Report

Posted 2 years ago

Hi Abby, we apologise that you have received items different to the order placed. Sometimes when we are out of stock of certain items, we substitute them with similar items of equal value or more. We are so sorry that we did not ask for your permission first. We will be sure to keep this in mind and make improvements in the future to ensure this does not happen again. Once again, we sincerely apologise for any disappointment caused.

Posted 2 years ago

“I was extremely disappointed! Ordered a pamper package for my friend who just had back surgery. The advertisement said next day delivery... however shortly after paying I received an email stating that it would be 2 extra days delay. Then when the gift was finally delivered they dropped it at the post office instead of the address I specified! When I tried to call I got no answer and then I emailed with no reply! My friend who just had back surgery obviously couldn't go and pick it up. So I had to organise someone to go and collect it & bring it to her. Why was I charged a delivery fee , when the gift was in fact not delivered?! And why advertise next day delivery when you can't actually achieve this? I won't be using your company again & I'll be telling other people not too aswell! Extremely disappointing , considering it wasn't cheap , I thought you get what you pay for ... but in this case I just got ripped off. Very dissatisfied.”

Helpful Report

Posted 2 years ago

Hi Emma, we are sorry to hear about your disappointment. Usually delivery is next day, however, we do have a statement at check out advising customer that there are possible delays which are out of our control, you would not be able to place the order until you acknowledge and tick the statement. We could see from the tracking status that there was an attempted delivery on the date you have selected, so it wasn't actually delayed. But because the location was not suitable for the parcel to be left, that's why it was taken to the local post office for collection, this is to avoid the package from getting stolen or damaged. We checked our call history, you have called us once outside of our business hours, however no voice message was left. We also check and reply to our emails/tickets everyday, when we tried to search your email address, we did not find any records of emails sent from you unfortunately. We definitely did not ignore your queries and will not ignore any queries from our customers on purpose. It seems like there might have been a misunderstanding, and we are sorry to hear that you did not have a good experience.

Posted 2 years ago

“Unfortunately, my order hasn't yet arrived, I thought it would be delivered on monday.”

Helpful Report

Posted 2 years ago

Hi Grace, we are so sorry to hear that your order was delayed. We had a look at the tracking status and your order was delivered a few hours after you posted the review. If you would like to confirm with the recipient, please kindly do so. If you have any other concerns in the future regarding your order or delivery timeframe, please do not hesitate to contact us and we would be happy to assist.

Posted 2 years ago

“Worst Customer service. Do not pay for same day delivery. The company is outsourced and it's garbage, couldn't figure out how to get to level 3 in a building. Instead of working on the delivery actually being delivered after it was missed, they sent me an address of a building from my company saying I have given them the wrong address. Basket was lacklustre, plenty of other companies that will do a better job.”

Helpful Report

Posted 2 years ago

Hi Taylor, we are really sorry to hear about the disappointing experience. The reason we use Go People as our same-day delivery company is because of the great service they provide, unfortunately, this was not what you received and we sincerely apologise. The same-day delivery fee difference had already been refunded back to you the following morning. Regarding the delivery address, there seems to be a misunderstanding as we were only trying to confirm the office name and address with you before trying to redeliver it as the first attempt failed, and we did not want the second delivery to be unsuccessful again. Once again, we are so sorry for the disappointment and inconvenience caused. If we can help you with anything in the future, please feel free to contact us.

Posted 2 years ago

“Took too long to deliver 4days!!!!!”

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Posted 2 years ago

Hi Danielle, so sorry to hear that your gift was delayed. Due to your order being placed over the weekend while our office was closed, we could only process and dispatch your order the following business day - Monday the 4th July. We could see your gift arrived on Wednesday the 6th - a day after the delivery date selected by you. While 98% of our gifts arrive on time, however delays of 1-2 business days are still possible and unfortunately out of our control. If you would like to find out any information before placing an order next time, please feel free to reach out to our team and we would love to help. Thank you.

Posted 2 years ago

Interflora Hampers Australia Trading as Giftbasket.com.au is rated 4.6 based on 1,573 reviews