Interflora Hampers Australia Trading as Giftbasket.com.au Reviews

Name: Interflora Hampers Australia Trading as Giftbasket.com.au
Address: 600 Tarragindi Rd, Salisbury, 600 Tarragindi Rd, Salisbury, Queensland
Rating: 4.59

4.6 Rating 1,573 Reviews

89 %

of reviewers recommend Interflora Hampers Australia Trading as Giftbasket.com.au

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178

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Phone:

1300794262

Email:

matt@interflora.com.au

Location:

600 Tarragindi Rd, Salisbury,
600 Tarragindi Rd, Salisbury
Queensland
4107

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not very happy, the gift basket has not yet been received by the recipient and informed this morning that it won't be delivered now until Friday. I have ordered many baskets through you and have never had such poor service, some of it my doing in leaving out the Street Number, but since Friday I have not heard anything from the Courier and they were given the number they required and two contact numbers which they have not tried at any time. Poor service from the Courier of your choice”

Helpful Report

Posted 2 years ago

Hi Margaret, we apologise that your parcel was delayed. We had a look at the tracking and could see it was delivered on 23/09. Because the address was missing the street number, the delivery could not be made until it was updated. As soon as we have received the correct address from you, we contacted StarTrack and requested them to redeliver the parcel as soon as possible. However, when an address is changed, it becomes a redirection and would take a minimum of 2 business days for the address to be updated on StarTrack's system, and then it will take them a couple more days to arrange delivery to be made, that's why your parcel was delayed. We chose Australia Post and StarTrack as our courier companies because they are the best courier companies and provide the most efficient delivery. We are really sorry that you did not have a good experience this time. If there is anything we have help you with in the future, please do not hesitate to contact us.

Posted 2 years ago

“The gift basket was supposed to be delivered on a specific day and it arrived early. One of the contents was leaking.”

Helpful Report

Posted 2 years ago

Hi Katherine, we apologise that your parcel arrived earlier than requested. There are still delays Australia-wide (especially interstate deliveries) and we have been advised by our courier company to send everything out a day or so early in order to counteract these delays. Unfortunately your parcel was not affected and therefore arrived early. While the majority do prefer to receive the gifts earlier rather than later, we understand if the early arrival was inconvenient or upsetting for you. Please note, we do have a statement at the checkout advising our customers that the calendar function only serves as a guide (not a guaranteed delivery date) and we also have a statement advising that orders may be dispatched early. Regarding the content that was leaking, if you have a photo, could you please send it to our help desk at help@giftbasket.com.au and we will look into the matter for you? Thank you.

Posted 2 years ago

“There seems to be no point choosing a delivery date, because the two separate hampers I ordered both arrived several days earlier than I had booked. It kind of ruined the surprise.”

Helpful Report

Posted 2 years ago

Hi Melina, so sorry to hear that your gifts arrived early. As we are based in Brisbane QLD, sometimes there are delays for parcels being delivered interstate, and we have been advised by our courier company to send everything out a day or so early in order to counteract these delays. Unfortunately your parcel was not affected by these delays and therefore arrived early. While the majority do prefer to receive the gifts earlier rather than later, we understand if the early arrival was inconvenient or upsetting for you. Please note, we do have a statement at the checkout advising our customers that the calendar function only serves as a guide (not a guaranteed delivery date) and we also have a statement advising that orders may be dispatched early. We sincerely apologise if this information was unclear in any way.

Posted 2 years ago

“The basket was well received, but delivery was 3 days late... which was a little disappointing so can't give you 5 points cause of that”

Helpful Report

Posted 2 years ago

Hi Kylie, we are so sorry to hear that your parcel was delayed. Although we have dispatched your gift the same day it was ordered and 98% of our gifts do arrive on time, however, while rare, delays are still possible, and out of our control unfortunately. We sincerely apologise for the delay and disappointment caused. If you have any questions or concerns in the future, please do not hesitate to reach out to us and we will try our best to assist.

Posted 2 years ago

“Excellent time if if delivery.. The presentation box was excellent but I was disappointed with the content of the hamper. A few chocolates scattered between nicely packaged biscuits and jars looked cheap. I felt the contents weren’t best value for money.”

Helpful Report

Posted 2 years ago

Hi Jane, sorry for the bad experience with the presentation of the hamper. We always try our best to make the gift looks beautiful but sometimes during shipping it gets scattered. Also, a full description list is available on each basket detailing all inclusions of the product to assist our customers in making the best purchase. Please contact us if there is anything we can assist you with.

Posted 2 years ago

“The basket was ok but not great. The gift arrived 2 days late, and the best that gift basket.com could do is say sorry. Very poor service., not good value. Won’t use them again Jory Bocknek”

Helpful Report

Posted 2 years ago

Hi Jory, we are so sorry to hear that you're disappointed because the gift arrived late. 98% of our gifts do arrive on time, however, delays of 1-2 business days, while rare, are still possible and unfortunately out of our control. On behalf of the delivery company, we sincerely apologise. If we can assist you with anything else in the future, please do not hesistate to contact us. Thank you.

Posted 2 years ago

“My only complaint was I wanted it delivered on the Wednesday, but apparantly it wasn’t delivered until Friday…”

Helpful Report

Posted 2 years ago

Hi Derek, sorry for the disappointment. We always try our best to send the gift out a day or two early and 98% of our gift hampers do deliver on time but sometimes some delays are out of our control, such as flight delays or weather issues. We do apologize on behalf of the courier company and hope you understand. Please contact us if you have any other queries.

Posted 2 years ago

“Basket not as big as we thought it would be”

Helpful Report

Posted 2 years ago

Hi Cheryl, we are sorry to hear that you are not happy with the product. A full description list is available on each basket detailing all inclusions of the product to assist our customers in making the best purchase. We have no intention to be misleading in any way, however, we understand that there was some misunderstanding and we do sincerely apologise. If you ever have any questions or would like further information before placing an order in the future, please feel free to reach out to our team and we would love to assist in any way we can.

Posted 2 years ago

“Bought the gold gift basket with Toblerone. The product was smaller in size and amount compared to what's in the picture.”

Interflora Hampers Australia Trading as Giftbasket.com.au 3 star review on 26th July 2022

Helpful Report

Posted 2 years ago

Hi Ana, we are so sorry to hear that you are not happy with the product. A full description list is available on each basket detailing all inclusions of the product to assist our customers in making the best purchase. We have no intention to be misleading in any way, however understand that there was some misunderstanding and we do sincerely apologise. If you ever have any questions or would like further information before placing an order, please feel free to reach out to our team and we would be happy to help.

Posted 2 years ago

“Although the gift basket was great and was well received. I was extremely disappointed with the delivery, it arrived 24 hours after the date I asked it to be delivered. I gave plenty of time for delivery ( 4 days notice) yet it was still late. On this alone, I don't think I will be using gift basket again.”

Helpful Report

Posted 2 years ago

Hi May, so sorry to hear that your parcel was delayed. We could see that you placed an order on a Sunday evening while our office was closed, this means we could only process and dispatch your order the following business day - Monday for a Tuesday arrival as selected by you. Unfortunately, your gift was delayed by a day during the delivery process, and we have no control over it once it's been picked up by the courier, but we apologise on behalf of StarTrack for the delay and hope you can understand.

Posted 2 years ago

“Picture did not reflect what was actually delivered - disappointing and by no means value for money.”

Helpful Report

Posted 2 years ago

Hi Kaylene, we are so sorry to hear that. Are you able to send us a photo of what you received instead to our email help@giftbasket.com.au so we can look into this for you and solve the problem? Thank you.

Posted 2 years ago

“Great products & ideas. Delivery let me down”

Helpful Report

Posted 2 years ago

Hi Lynda, we are so sorry to hear that you're disappointed with the delivery service. Unfortunately do not have control over how and when the parcel gets delivered with the current issues related to covid-19 and cancelled flights etc. However, if you ever have any questions or would like further information before placing an order next time, please feel free to reach out to our team and we would love to assist in any way we can.

Posted 2 years ago

“The pictures are not representing what you get. I chose a basket with a specific candle, but a different one delivered, it's not good.”

Helpful Report

Posted 3 years ago

“Unfortunately one of the corona bottles which was an additional item to the hamper broke and leaked into the almond, rocky road and pistachios. Apart from that happy with the rest of the items, the box that it came with, the beautiful pink ribbon and message card”

Helpful Report

Posted 3 years ago

“The basket got delivered a day early”

Helpful Report

Posted 3 years ago

“The birthday chocolate basket was impressive. However I was most disappointed that it arrived the day after the birthday. Picked up in Brisbane on 1 November. Delivered in Auchenflower (a few miles away) on 3 November. Not good.”

Helpful Report

Posted 3 years ago

“I ordered the basket at least 2 weeks before I wanted it delivered so was disappointed that it was delivered the day before I wanted it delivered. It was a birthday gift and it's always nice to get something on your actual birthday. The gift itself was very nice and the recipient was pleased with it.”

Helpful Report

Posted 3 years ago

“The product was delivered on time however slightly overpriced.”

Helpful Report

Posted 3 years ago

“The product was as described and worked a treat. But it was for an anniversary and requested it accordingly for the day via Premium tracking (Friday 1/10). Unfortunately, it did not come and eventually made it's way to my address on Tuesday (5/10). While it's not a detrimental concern, it did somewhat dampen the occassion, and I was hoping at least to be notified why etc from Gift Basket. I also can't solely blame the couriers, because I used the exact same couriers for flowers from a different company and it came on the Friday as requested. Overall, great product, poor delivery.”

Helpful Report

Posted 3 years ago

“The product was great. But processing was a let down - that it took three days to process my order which with current delays ensures that the hamper arrived very late.”

Helpful Report

Posted 3 years ago

Interflora Hampers Australia Trading as Giftbasket.com.au is rated 4.6 based on 1,573 reviews