“Was a little skeptical of my purchase due to seeing the reviews online. I think if the store had previous issues they have addressed them because my package was priced fairly and was shipped in a reasonable timeframe”
“Got my kits in mail yesterday with no issues, a minor dent in one of the kit though and I live in Cali so there is "tax" but if u getting older sale kits is no biggie. Will get more kits when there is coupon or sale.”
“I usually don’t write reviews where good or bad unless it’s something particularly well done then I’ll leave a good review. This is the opposite case. I had to wait a little under 3 years for my order and there was no communication from this company regarding any delays and lack of responses to the couple of emails I have sent. While I did receive my order, that doesn’t make up for the lack of service I experienced with my order. I hope this allows this company to see their flaws and improve their communication system.”
“Ordered my stuff on 11/28 and the courier still hasn’t received the product. Sent an email and also messaged through the website but still no response. I checked google and this store seems notorious for not responding, not issuing refunds and straight up taking money from customers. I will wait another week before I reach out to my credit card company. I ordered gunpla from other stores on 11/28 and I’ve ready received them last week. Even my order from JAPAN came faster than this store. If they at least replies to messages I would be more understanding. It is safe to say I will never order from here again.”
Hi Kevin,
We apologize for the inconvenience you've experience with your order. According to the tracking it looks like the package is in still transit and will arrive on Tuesday 12/17/24. We apologize about the delay.
“I said it before, and I’ll say it again. This is my go-to hobby store. When most hobby stores failed, this place delivered. They always have the best prices! Their sales promotions are fantastic!
Ex: PGU for $197 after all the discounts.
I think I’ll go broke if they keep having sale promotions like this.”
“Absolutely horrible. Got the order confirmation and the order shipping email (as their shipping policy), however, according to the UPS tracking provided they have the label created but have not received the package for delivery. It has been more than 3 weeks since.”
“Took almost two years to receive my figure. Shop did not respond to emails, direct messages on social media, or comments on posts requesting status updates. Eventually I wanted a refund and could not get one because they still would not respond.
Purchased from Glacier because they initially had a good reputation, but never again. Delays are one thing - failure to respond to multiple customer inquiries is entirely another.”
“I ordered two items two years ago and just received one of them, the box was beat up and one item was labeled as refunded but I cannot find any proof of a refund and no one has responded to my messages.”
“Do not buy. Customer Service is horrible and will not respond to emails no matter how much you spam them. My figurine that I've pre-ordered got sent to my old address.”
“Very hard to get ahold of them for questions. Had a figure that Was delayed for awhile, but trying to find that out was rough. No Updates from them and took a couple of messages and many weeks to get a response.I understand figures being delayed because Shipments werent coming in, but I Would like to actually know if the figure I bought a year and a half ago was going to be delivered.”
“I’m glad I made my purchase with Glacier Hobbies! I pre-ordered an FGO scale figure of Artoria Castor and I love it. It’s been a journey with Glacier since the updates, but I’m happy with my purchase.”
“I'm a fair person and I hope yhe following shows that. In March of this year I purchased a figure from Glacier Hobbies, sadly it never came in, not til months later I had to drive an Hour away to the indicated pick up place. The owner of the shop called Liem and he and I came to an understanding. He sent me the figure with a bit of a bonus. I thank him for that, but I feel that they need to work on thier customer service skills and don't rely only on Instagram to contact thier customers for any reason. Maybe I might buy from them again, but not now.”
“It took about two weeks to simply create the shipping label. The package still hasn't even shipped yet. Maybe the name of the store is more apt than I had initially thought. I wasn't expecting service to move at a glacial speed.”
“Takes over two years to get an order fulfilled. Zero communication despite multiple emails sent to your sales email. I’d never order from you ever again. I won’t be surprised when you go out of business.”
