“Product was in perfect condition and packaged with care. Shipping was quick and while there were some issues with UPS they were in no way the fault of the seller.
I will be buying from Glacier again in the future.”
“It is incredibly frustrating to be completely ignored by a company's customer service department after trying to contact for multiple times. As a customer, I expect a basic level of support and assistance when I want customer service to honor a previous agreement. Unfortunately, my experience with Glacier Hobbies has shown me that they have a complete disregard for their customers and their concerns.”
“Products came on time and in a very orderly manner. I am beyond happy with how they packaged my delivery. Will be doing business AGAIN!!! š„³š„³š„³”
“I was not disappointed with this purchase. He arrived in perfect condition and was absolutely adorable, heās currently sitting on my windowsill šš«¶”
“Customer service was excellent everyone was super friendly. The complaint I have is my friend having to take my wallet from me or else I'd have spent all my money.”
“I ordered a figure a year ago and was told it would arrive quite a while ago. I've emailed multiple times and tried to send in a refund request ages ago with only ever one response to one of my emails saying they didnt know where my package was. I never received my package.”
Hi Junghuyn,
Your order was an international order to be shipped to South Korea, our records indicated that you have not paid for the shipping. We've made multiple attempts to contact you regarding the shipping. We apologize if the communication did not go through, we have cancelled your order and a refund was sent.
Sincerely,
Glacier Hobbies
“Worst purchasing experience ever. I understand there were various delays due to Covid but Glacier Hobbies NEVER sent me any emails or notifications about the delays or changes in shipping. Once I finally found out on my own after waiting over two years, I emailed multiple times and never got any response. I reached out via Instagram as well and had been told, āit shouldnāt be much longer, we are just waiting on the second shipment of delayed ordersā and another 10 weeks goes by without anymore word. So, I reached out again on social media, stating it had been over two years and only after the comment got attention from others did they agree to FINALLY send me my stupid package.”
Hi Brittney
We apologize for the bad experience you had with us. The delays were posted on our website for over a year as well as on our social media. As of currently we don't do individual email notifications since almost all items were delayed due to Covid and distributor negligence.
As for preorders, it is our policy to not ship out preorders until all the preorders are ready. We sent out your order before all the preorders were ready as a courtesy, unfortunately it is not something we can do for everyone and will not do again in the future.
We've been working hard with various distributors to get the delays situation fixed. It is only this month that we started to see the light at the end of the tunnel. Thank you for your patience.
“Ordered 6 items received only 5. No communication or acknowledgement from seller after multiple attempts to email. Has been nearly a week. No phone number left as contact. Extremely disappointed.”
Hi Kevin,
We apologize about your order. We've checked our inbox and cannot find any email from you. Please check to see if you sent it to the correct address: sales@glacierhobbies.com . Please send us the email again about the missing item and we can send it to you.
Sincerely,
Glacier Hobbies
“Glacier Hobbies is probably one of the best online stores to buy figures, nendoroids, and more, I found the king dedede nendoroid here that I couldnāt find anywhere else!”
“My experience with Glacier Hobbies has been great. I couldn't find the MG Zaku II ver 2.0 anywhere other than from resellers, but Glacier Hobbies had stock and I ordered it! Thanks a bunch!”
