“The Nendoroid itself is super cute. Glacier Hobbies had excellent communication when I had inquiries about shipping times and shipped out the product very quickly once they had it in their possession.”
“Horrible experience!
I got robbed by this company! 2 years later and still haven't gotten what I ordered!
Never kept up with updates on the product, never reassured me, I literally had to BEG and bother day after day to even get a response
DONT BUY FROM THIS COMPANY!!!!!”
Hi Dan,
Your order was fulfilled on 04/14/23 and is expected to arrive tomorrow on 04/20/23 according to the tracking.
We apologize for the delay with the order. The industry, especially US based stores are heavily delayed due to a distribution in the US causing problems. We are trying our best to work with them as well as sourcing from international distributions to lessen the delays.
Any preorders made with us will eventually get fulfilled, its just due to delays out of our control that we are unable to fulfill all orders at the moment. As we course correct this year, future orders will not be subjected to the same delays.
Sincerely,
Glacier Hobbies
Hello,
We are sorry about the delays. The delays are due to a distribution having issues that are affecting all US based stores. We are trying to work with them as well as trying to source items from international distributions to try to limit the delays.
As for your orders, according to our system we had fulfilled all of your orders with us back in 2022. If we had miss any, please email us at sales@glacierhobbies.com and we can check on it for you.
Sincerely,
Glacier Hobbies
“While my order was delayed, this was due to Covid 19 and the shipping companies, not the store. The Osoba Mask figure I ordered arrived in perfect shape. Most importantly, Glacier Hobbies answered back any emails I sent requesting the status of my order, even willing to work with me to change my mailing address if I ended up moving before the figure arrived. Pretty great independent company and kept the lines of communication open.”
“This is my go-to hobby store! I always shop here first if I’m looking for something. If the prices are higher, they always price matched the competitors. Heck! They even refunded me the difference of PO when they went on sale!
Highly recommended!”
“Placed an order for multiple items, so a decently sized box - took a week to get here from the time the order was placed, so fairly normal shipping.
A couple of the boxes for the items I ordered were a little smushed, the stuff inside appears to be perfectly fine on initial inspection. This isn't something I really care about personally for model kits, but I know some people do and it might be a bigger deal with figures and MIB collectors. Oddly enough, the items were packed pretty well, so I'm not sure if the damage occurred prior to shipping or during shipping.
Finally, if you go to, "shipping policy", on their site, it still shows free shipping for orders of $200. I brought this to their attention, but apparently it still has not been corrected (it's $300, not $200). Would be nice if they took the time to actually update that.
All in all, it was a rather positive experience. I wouldn't have any issue ordering from them in the future.”
“I am happy with the items I ordered, but am very disappointed that I had to pay $10 for shipping just for my items to have no bubble wrap, be crammed into a box they don’t fit into, and arrive with the box they shipped in all smushed and then the boxes the items came in be smushed as well. Kind of seems like I paid the shipping fee for the box to get kicked around. If I do order from Glacier Hobbies again, I would hope that the items are cared for a bit more during the shipping process. I know sometimes that it can’t be helped when boxes are dropped or aren’t handled with care on their way to their destination, but using packaging that has adequate room for the items as well as bubble wrap or other things to protect the items could prevent boxes being smushed.”
“Purchased a figure which UPS damaged on the way. Liem went above and beyond to make sure I get a replacement and immediately ship it back to me. Communication via email was easy and the team is understandable. 100% recommend + great selection of items”
“Their site states you get free shipping over $200, when going to check out it shows you need $300. Tried to contact them about it twice, no response. Deceptive practices are not a good look...”
Hello,
We saw both of your emails, and replied with both within the hour. We apologize for the confusion; it was stated in the FAQ that the free shipping limit was increased to $300 temporarily due to increased shipping cost. We will return the limit back to $200 when shipping cost decreases. As for it stating $200 as the limit, we do apologize for that since we failed to update the page in time.
