Placed an order for multiple items, so a decently sized box - took a week to get here from the time the order was placed, so fairly normal shipping. A couple of the boxes for the items I ordered were a little smushed, the stuff inside appears to be perfectly fine on initial inspection. This isn't something I really care about personally for model kits, but I know some people do and it might be a bigger deal with figures and MIB collectors. Oddly enough, the items were packed pretty well, so I'm not sure if the damage occurred prior to shipping or during shipping. Finally, if you go to, "shipping policy", on their site, it still shows free shipping for orders of $200. I brought this to their attention, but apparently it still has not been corrected (it's $300, not $200). Would be nice if they took the time to actually update that. All in all, it was a rather positive experience. I wouldn't have any issue ordering from them in the future.