Go Kayaking Reviews

Name: Go Kayaking
Address: Go Kayaking North West, Marina Village, Runcorn, Preston Brook
Rating: 4.89

4.9 Rating 1,040 Reviews

98 %

of reviewers recommend Go Kayaking

Company Reviews

Questions

Metrics

4.9

Based on 1,040 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01928 710 770

Email:

andylees@go-kayaking.com

Location:

Go Kayaking North West, Marina Village, Runcorn
Preston Brook
WA7 3DW

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Go Kayaking 5 star review on 28th January 2024

119

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’m please to have had my kayak sent to my home. The assistant was fab in giving advice. When I phoned to enquire the kayaks whereabouts when it was late for delivery the guy on the phone was very helpful. However it was a different colour to that I ordered and it arrived 3 days later than expected, and two days after I was advised it would come when I phoned to ask where it was. I would recommend buying in person rather than having delivery. (I won’t be returning it because it is too much hassle:. I will live with the different colour)”

Helpful Report

Posted 2 years ago

Hi Priscilla, Thanks for the feedback. I am sorry that your boat has turned up a day late. It should have been delivered on Friday, but it was delivered the following Monday. We did try to get this delivered on Saturday, but this isn't a service that DX usually offer and they were unable to do so. I can't believe that we've sent you the wrong colour! Can you send us a photo of the boat, we'll of course get this rectified! Thanks Andy - Store Manager

Posted 2 years ago

“Pleased with kayak but disappointed you would choose to use a delivery company that don't have any communication as to time or even day of delivery..I basically wasted 3 days waiting around for my kayak to arrive with not even a text or phone call..they even took pot luck on whether I would be at home to accept delivery so Very poor tbh”

Helpful Report

Posted 2 years ago

Hi Anthony, Thanks for the review. When it comes to shipping kayaks, DX Freight are the only company that will take items of that size, weight & bulk and we are limited by the services they provide. The Threeday service is delivered within 3 days, as stated on our delivery page and the only way to guarantee a delivery day is to select the next day service. You currently have £9.25 on your account to spend on your next shop. Hope that helps Andy - Store Manager

Posted 2 years ago

“Costly postage to get and return items”

Helpful Report

Posted 2 years ago

Hi, Thanks for the review. We subsidies shipping to make it as cheap as possible for our customers, we always loose out on shipping especially because we have more expensive plastic free packaging, rather than the cheaper plastic packaging. Perhaps we could look at the item you bought and see if it can be sent via a cheaper service - we'll take a look at that and see if we can find a solution. Big thanks, once again. Best wishes, Andy - Store Manager

Posted 2 years ago

“I'm pleased with my purchase but not the postage. The cheapest option advertised was next day delivery with UPS at +/- £6. I paid this and my order arrived 3 working days later.”

Helpful Report

Posted 2 years ago

Hi Anonymous - we'd love to investigate further. Can you send us an email with your order information and we'll look into it? Best wishes Andy

Posted 2 years ago

“friendly and had stock available which is what you want”

Helpful Report

Posted 2 years ago

Hi Andy, Thanks for the review, can I ask the reason behind 3*? Is there something we can improve on? Best Andy

Posted 2 years ago

“No problem with the product, didn't arrive as scheduled so had to ring up and find out why, would have been nice if they had rung me to let me know.”

Helpful Report

Posted 3 years ago

Hi, I've had a look at your order which was expected to be delivered either Friday 13th, or Monday 16th. The tracking confirms that it was delivered on the 16th so we'd consider this to have arrived as scheduled. If there is something that is unclear we'd be happy to take a look to see if there is something we need to fix. Let us know Thanks Andy - Store Manager

Posted 3 years ago

“Overall I think the services was very good, but could not find the parcel. Never thought to look around the back as always use the front door, perhaps a standard note in the letterbox would have helped. Other than that very good. Regards; T.”

Helpful Report

Posted 3 years ago

Hi Trevor, Thanks for leaving the message. I can see your item was delivered on the 3rd which is a day late. I have refunded your original shipping costs by way of apology and put £10 on your rewards account with us. I hope that helps for a future purchase from us Best Wishes Andy - Store Manager

Posted 3 years ago

“Just was told that I could get a discount for being a member of the Kayaking club only to find it the same price as advertised online”

Helpful Report

Posted 4 years ago

Hi Tony, Thanks for the feedback. Online pricing is very competitive and often the club discount works out to be the same as the online discount. It's a tricky situation to remain competitive online, but also reward local club members. One thing is guaranteed - you won't find it cheaper anywhere else, whether that is at the online price or at club discount price. Hope that helps Andy

Posted 4 years ago

“Website info and ordering was great. However even after paying extra to have it sent to inverness it still took 72hrs instead of advertised 24”

Helpful Report

Posted 4 years ago

Hi, Thanks for bringing this to our attention. The highlands and Islands service to Inverness (and other areas in that zone) isn't guaranteed next day, like the rest of Mainland UK. I can see on our delivery information this isn't clear enough, so I'll make the amendments so it's clearer next time. I would also like to refund any shipping you paid as we weren't able to fulfil that service - but you're anonymous! So please get in touch so we can refund your shipping With the amendments I'll make today this issue won't happen again Many thanks Andy

Posted 4 years ago

Go Kayaking is rated 4.9 based on 1,040 reviews