Harlow Timber Group Reviews

Name: Harlow Timber Group
Address: 22 Hathern Rd, Long Whatton, Leicestershire
Rating: 4.62

4.6 Rating 1,232 Reviews

90 %

of reviewers recommend Harlow Timber Group

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About Harlow Timber Group:

At Harlow we offer a wide range of timber and associated products both through our network of branches and online for delivery nationwide. We also have timber manufacturing and engineered timber solutions and cater for both retail and trade customers from DIY projects to national house builder requirements.

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Phone:

01509 274198

Email:

websales@harlowbros.co.uk

Location:

22 Hathern Rd,
Long Whatton
Leicestershire
LE12 5DE

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Harlow Timber Group 2 star review on 26th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I haven't received it so I can't pass judgement”

Helpful Report

Posted 2 years ago

Good Evening, How are you? We were concerned to read that you had not recieved your order so checked the delivery logs and can see a delivery on the 16th May. If there is an issue can you please contact us at: websales@harlowbros.co.uk and we will look into this for you with a matter or urgency.

Posted 2 years ago

“Order did not arrive when stated. Had to chase the company for 2 days until they finally informed me the courier damaged it so decided not to deliver it, but failed to tell me or the company. Replacement sent out for delivery, only half received. Company said they had no idea why only half the delivery was sent. No surprise I won’t be using again and if you need a reliable company who actually knows what to send and when it’s been received I would look else where. Abysmal service which cost expensive delays to the job.”

Helpful Report

Posted 2 years ago

“Drove 20 miles to pick a door up I’d ordered only to be told it wasn’t in stock even though the website said it was. Cost me £50 transport . Ordered from doors express and it cheaper with the delivery than it was for just the door from harlows.”

Helpful Report

Posted 2 years ago

“Never received my order on Thursday. No communication at all. Paid a premium of £25 for shipping not to have anything delivered. We needed the items ordered for a project we wanted to do this past Easter weekend. Very disappointed”

Helpful Report

Posted 2 years ago

Good Evening, How are you? We are sorry that the carrier deliverd the wrong product to you in error this must have been very frustrating. As soon as we were informed of the issue we sent a replacement order on express delivry at our cost to rectofy the issue. Please accept our apologies from the whole team. this issue must have been frustrating for you but these problems are very rare, and we very much hope to see you again at Harlow Timber Merchants. Thank you and take care Simon Harlow Timber

Posted 2 years ago

“Unfortunately did not go well! I've just moved to the area and used the online ordering system. I arranged to collect from Derby branch but on arrival was told it had been put through to the Burton branch. Drives to Burton and having already allowed the 4 hr waiting time before collecting the order had not been processed. A long drawn out process followed before I was given a chitty to take to the wood store where my wood was eventually supplied.”

Helpful Report

Posted 2 years ago

Good Morning Steve, How are you? Thank you for taking the time to leave a review. We've had a look at your order and you did request a collection from our Burton branch. Unfortunately upon visiting our Derby branch there did not have the stock but our Burton branch where you had booked your order did have your items and supplied your requirements as requested. We are always here to help if you have any issue with your order. Just drop us a line at: websales@harlowbros.co.uk and we will be happy to assist. Thank you again for ordering your requirements from Harlow. Take care Simon

Posted 2 years ago

“Delivery of my order by DHL was due 24 March. As of today, 30 March, I have not yet received it. I have called DHL several times and they always promise delivery "tomorrow" but it never arrives. They say the order is too big for their van! This is most frustrating and will put me off from using Harlow again I suggest you find a different delivery company. DHL are hopeless. Tony Giles”

Helpful Report

Posted 2 years ago

Good Morning Tony, How are you? Thank you for your comments. I have just conducted an investigation and your item delivery was attempted on schedule on the 27th March. The driver made the descision not to leave your order unattended and left you an 'sorry you were out' card for you to organise your redlivery as there was non one at home. Since this point there has been a issue in redilvering your order which we were made aware on yesterday evening the 30th March. I have personally taken ownership of this for you and your package is being delivered today. We appreciated your assistance in liaising with the courier to organise a redlivery in your absence it is hugely appreciated. We are sorry that the re delivery attempts have not gone to plan since and we would encourage you always to let us know using the published contact details of: websales@harlowbros.co.uk & tel: 01509 274198 as soon as you have a problem so that we can help. We are here to assist and will always strive to ensure that our customers get the highest level of service possible at all times. Thank you for choosing Harlow for your requirements, and from the entire team our apologies in your frustrations in regard to organisng a delivery with no one at home to recieve. Thank you and take care Simon

Posted 2 years ago

“Poor service first window board came damaged. The replacement came late and was damaged more than the first. Will never use of this company again”

Helpful Report

Posted 2 years ago

Good Afternoon Lee, How are you? The entire team is sorry to hear that we had this problem with the carriage of your order. We sent a complete replacement piece at our expense. We were unaware of any further issue, however by way of insurance we cut your replacement piece with an extra 200mm of board to ensure that if there was any issue it would not be part of the piece that you needed (1.8m). Thank you for using Harlow for your order, and we hope you are pleased with our rapid resolution of your issue. These issues are very rare, and we hope that in the future you will come back to use us again. Take care Simon Harlow Timber Group

Posted 2 years ago

“I ordered x9 3.6m pressure-treated 100mm posts for a particular job. Delivery was good but two of the posts were bowed beyond usefulness. I would not have chosen these two posts had I been selecting my own stock. Given that they are being selected by someone working in a storage yard, on behalf of a remote client, more care during selection should have been taken. This has been inconvenient and frustrating. Such an easy mistake to avoid. On this basis, I would not recommend this supplier and would not wish to use them in future.”

Helpful Report

Posted 2 years ago

Good Morning, How are you? We are sorry to hear that your delivery from us was'nt completely as you had hoped. Our customer service team are on hand to help if you ever have any issue by dropping us an email at: websales@harlowbros.co.uk On behalf of the whole team please accept pur apologies if any part of your order did not meet your expectations. We have discussed your comments with the operations team and we very much hope that you will give us the opportunity to supply your requirements again in the future. Take care Simon Harlow Timber Group

Posted 2 years ago

“failed to arrive, according to dhl tracking returning to sender.”

Helpful Report

Posted 2 years ago

Good Morning Mr Garrington, How are you? Happy New Year. I'm sorry to hear that there has been a delay with recieving your order. Our customer service team is on hand at: websales@harlowbros.co.uk to assist. The team will be in touch shortly to pick up on your issue and solve the problem. Thanks again for purchasing your requirement from Harlow. Simon Harlow Timber Group.

Posted 2 years ago

Harlow Timber Group is rated 4.6 based on 1,232 reviews