Harlow Timber Group Reviews

Name: Harlow Timber Group
Address: 22 Hathern Rd, Long Whatton, Leicestershire
Rating: 4.62

4.6 Rating 1,232 Reviews

90 %

of reviewers recommend Harlow Timber Group

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About Harlow Timber Group:

At Harlow we offer a wide range of timber and associated products both through our network of branches and online for delivery nationwide. We also have timber manufacturing and engineered timber solutions and cater for both retail and trade customers from DIY projects to national house builder requirements.

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Phone:

01509 274198

Email:

websales@harlowbros.co.uk

Location:

22 Hathern Rd,
Long Whatton
Leicestershire
LE12 5DE

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Harlow Timber Group 2 star review on 26th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered some timber from Harlow to build a display stand. When it turned up a couple of lengths were broken and half the order was wrong. By that time I was running out of time so had to make do and adjust my design to fit. Apart from those problems l was happy with the quality of the wood. Delivery costs made this wood no cheaper than I could have bought it at my local DIY store.”

Helpful Report

Posted 1 week ago

“Doesn't say it's click and collect only until clicked to purchase - so I went to buy to be told I couldn't. Said I would click and collect - told 4 hour lead time. Said I would click and collect for Coalville and left. Then found out it's collect only from Long Whatton. Finally ordered and on collection waited ages whilst a pile of papers were rummaged through 3 times to find my order.”

Helpful Report

Posted 3 weeks ago

Good Morning, How are you? Firstly thank you for ordering from Harlow Timber. It's very much appreciated by the whole team. Cut sheet materials are only avaialbe online, and we do our best to make this clear by placing this information in bold red letters on the listing of all our cut sheet materials. When you select collect only our eCommerce hub at Long Whatton will show with this product available for collect for this reason. We are sorry that this caused you frustration, however as a regular buyer from us we very much hope that this does not deter you from ordering from us again in ther future, and our Operations Manager will reach out by phone to discuss your experience in more detail. Thanks and take care Simon Harlow Timber

Posted 3 weeks ago

“Disappointed that my order didn't get to me on the day I had paid for it to be delivered. At least I got the delivery charge refund. I would like to see you give mor of an idea of times for delivery....not just give a whole day.”

Helpful Report

Posted 1 month ago

Good morning Thank you for using Harlow timber and thank you for taking the time to leave a review. I'm sorry there was a delay on your order, This was due to a problem with one of our lorry's. At this moment in time we would not be able to over time slots. I hope we see you again. Best wishes Harlow Timber

Posted 1 month ago

“I bought a single sheet of 2.44x1.22 x 18mm hardwood ply. once I got unpacked I found that all four corners of the sheet were damaged and both main faces had large imperfections in them. Fortunately for my application, appearance was not a big factor. But at over £60 plus £30 delivery I ecpected better quality. Delivery was a day later than originally promised. Don't think I would rush to order again from Harlow.”

Helpful Report

Posted 2 months ago

Good afternoon Firstly thank you for placing your order for timber with Harlow. It's hugely appreciated by the whole team. Thank you for taking the time to leave feedback also. We were concerned to hear of your issue, but unfortunately can find no record of any communication with us to report a problem from you. If you ever have any issue with any order please do get in touch right away on our published contact details: websales@harlowbros.co.uk or call: 01509 274198. The customer service team is on hand to assist. Take care Harlow Timber Group

Posted 2 months ago

“Had to ring to ask when order would be delivered. Ordered on Sunday on line not received till Monday pm. Very slow service.b”

Helpful Report

Posted 3 months ago

Good Morning, Firstly thank you for placing your order for timber with Harlow. It's hugely appreciated by the whole team. Thank you for taking the time to leave feedback also. We were concerned to hear of your issue, but unfortunately can find no record of any communication with us to report a problem from you. After looking into your order, This was delivered on your selected delivery date. If you ever have any issue with any order please do get in touch right away on our published contact details: websales@harlowbros.co.uk or call: 01509 274198. The customer service team is on hand to assist. Our Operations Manager will be making contact with you to discuss your issue today, and look toward a satisfactory resolution. Take care Harlow Timber Group

Posted 3 months ago

“Website ok, Ordered online from 'live ' stocks Had to substitute a chunk of the order because it wasn't in stock. So much for live stock. Delivery ok, on time although you'd expect that for the £17 paid. Less than impressed to find a shocking piece of 100x50 packed in between 2 ok pieces. Complained and was offered a £10 refund. Hardly helps the timetable does it when you then have to go and source another piece of useable timber . I hate leaving negative reviews especially for local companies but hey, they asked me to.”

Helpful Report

Posted 6 months ago

Good Afternoon, How are you? Thank you for your repeat business with Harlow Timber, it's appreciated by the whole team. We are sorry that on this occasion you do not feel we have lived up to your expections. When you flagged the issue with us we offered a replacement or partial refund of your order. We appreciate that this does not take away the frustrations you had with your order, and please accept the apologies of the team that on this occasion you did not feel completely satified. We were however delighted to understand that you will be using us again in the future, and we look forward to offering best in class service and supply when you have requirement again. Thank you once again and take care Simon Harlow Timber Group

Posted 6 months ago

“I ordered 8x 3.9m lengths which were showing in stock. The day before delivery I had a phone call to say they didn't have the 3.9m lengths in stock. Could they send 7x 4.2m lengths instead. Not ideal but I needed the skirting board so went with it. 3 of the boards had black marks/stains on them so needed sanding.”

Helpful Report

Posted 6 months ago

Good Morning, How are you? Thank you for chosing Harlow for your requirements. On rare occasions we do contact customers to see if they are able to accept alternative lengths of timber in order to ensure that your delivery arrives on the date required. We are always willing to compromise, and work with you to get you the timber you need when you need it. We are pleased that in this instance we were able to find a compromise, however it is dissapointing to read that the carrier made the timber firty during transit, and we will contact them to discuss this frustrating matter further. Whilst we were unaware of this issue, if you do ever have an issue or enquiry of any kind you can contact us on our published customer service phone number: 01509 274198 or by email: websales@harlowbros.co.uk The customer service team are on hand to assist. Thank you again for ordering from Harlow Timber. And we hope to see hear from you again when you have a requirement in the future. Thanks and take care Simon Harlow Timber Group

Posted 6 months ago

“It's like pulling teeth, I don't think customer service is ever trained. Online order, saw wasn't working on the day of the order & first visit, then the offcuts weren't there when I collected.”

Helpful Report

Posted 7 months ago

Good Morning, Firstly thank you for ordering from Harlow Timber, it's genuinely appreciated by the whole team. We thank you for bringing to our attention your experience, and thank you for taking the time to discuss your order and experience with us. We listen to all feedback and it's very helpful when customers assist us with their thoughts and opinions. Our customer service team is on hand to assist with any issue or query on our published channels by giving us a call on: 01509 274198 or emailing to websales@harlowbros.co.uk. And if you ever have an issue we are ready and willing to assist. Thank you again for choosing Harlow for your requirements, and we very much hope to see you again when you have a timber or associated product requirement. Best wishes Harlow Timber

Posted 7 months ago

“Some of the lengths of wood I purchased are warped”

Helpful Report

Posted 7 months ago

Good Afternoon, How are you? Firstly thank you for placing your order for timber with Harlow. It's hugely appreciated by the whole team. Thank you for taking the time to leave feedback also. We were concerned to hear of your issue, but unfortunately can find no record of any communication with us to report a problem from you. If you ever have any issue with any order please do get in touch right away on our published contact details: websales@harlowbros.co.uk or call: 01509 274198. The customer service team is on hand to assist. Our Operations Manager will be making contact with you to discuss your issue today, and look toward a satisfactory resolution. Please accept the apologies of the whole team if you were not completely satisfied with the timber we supplied. Take care Simon Harlow Timber Group

Posted 7 months ago

“Second visit to LW Depot. - Had a quote via a phone call to Sales- (Great no problem) However had ordered and paid for cutting 3 lenghts 4.2 meters of Matchboarding. These had been cross-cut (I feel as 3 together) - but 2 lengths had been cut from rear face giving the front face a splintered edge. Also on my first visit (could not buy 4.2m lengths) - due to a pack not beeing open- no stock - yet online showed stock @ LW - so wasted journey.”

Helpful Report

Posted 9 months ago

Good evening Thank you for ordering from Harlow Timber. We are sorry to hear there was an issue with your order. However if you contact us on our published email address: websales@harlowbros.co.uk our customer service team is on hand to deal with any issues, queries and concerns you have regarding an order. The team will be in touch to assist you rectify this issue. Thanks and take care Richard Harlow Timber Group

Posted 9 months ago

“The timber itself was pretty decent, soft wood joinery. But it was sellotaped all the way around the timber. Had to go and put it through a thicknesser to get all the tape and glue off the material. Should never put tape onto finished material”

Helpful Report

Posted 10 months ago

Good Morning, How are you? Firstly thank you for ordering from Harlow Timber, and we are pleased to hear that you found our wood to be of decent quality. Because this is a decorative or finished product we work hard to wrap this type of timber so that it does not get damaged in transit. We used cardboard corners and / or bubble wrap to ensure that your timber gets to you safely and without issue. We are sorry that a small amount of the tape used was adhered to the timber. We'd advise a cloth soaked in a little warm water will remove without damaging the product. If you do ever have an issue with any order the customer service team are on hand to assist by emailing: websales@harlowbros.co.uk or calling them on: 01509 274198. Whilst we did'nt hear from you in regard to this matter we very much hope to hear from you again when you have a timber requirement, and we wish you well with your woodworking project. Thanks and take care Simon Harlow Timber Group

Posted 10 months ago

“Ordered some decking boards. The delivery takes ages to come. A day before the delivery I got a call from them saying they don't have the boards witht the length that I ordered. I wasn't very happy with that as I had lined up the thinfs for the project. If they haven't got the length they should have informed me of that one or two days afrer received my order. Definitely not a day before the delivery. They rang me up later on the same day saying they had got the boards with my required length. A bit scary but it is ok. Upon the delivery found two decking boards damaged. Reported the damage and asked for the replacement, then got the first email to offer a TEN% refund of the damaged pieces which is an absolute joke and I felt I was treated like a begger on the street for changes. I then suggested a full refund of the damaged pieces so that I can buy the replacement elsewhere or send me the replacement within two days. Cause I really need to get the project done. I then received the second email saying to offer me a 50% refund of the damaged pieces or get the replacement in FIVE days. Not sure why the replacement needs to take ages to come. I finally chose the replacement. Hopefully it won't be another mess.”

Helpful Report

Posted 11 months ago

Good Evening, How are you? Firstly thank you for chosing Harlow Timber for your requirements it is genuinely appreciated by myself and the entire team. Thank you too for taking the time to leave a review. We were pleased that we were able to supply your decking in the lengths you required without issue and on time. We did have a shortage for a short period and notified you of this, however you explained that the lengths you selected were required as spec, and it was pleasing to see the team go the extra mile and ensure you got your lengths as requested. Whilst we were sorry to hear that two of the lengths supplied were not up to standard we did manage to ship you replacements at our cost within 48 hours of notification, and we apologise that these lengths were not suitable for your project. Thank you again for ordering from Harlow Timber, and we very much hope you'll be back in touch when you have requirement for timber or associated products in the future. Thank you and take care Simon Harlow Timber Group

Posted 11 months ago

“First delivery date was 6 days after ordering, advised before delivery some items missing but would follow by courier. Not received after 3 working days so had to telephone 3 times before being able to speak to someone who dealt with orders. He advised would be despatched the following day for receipt the day after ie 6 days after delivery and job on hold waiting. Only wanted, bolts, nuts and washers so nothing that isn't readily available. Not great service. Update. Bolts arrived but no nuts as ordered! Two chasers went unanswered but then a notification of further delivery received resulting in 16 nuts (in a 10 inch square box!) arriving 5 days after the bolts and 11 days after first delivery. Not acceptable Harlows.”

Helpful Report

Posted 1 year ago

“Ordered my timber online on Saturday morning and I still hadn't received contact on Monday lunch with regards to this. I went into the Coalville department and they processed the order however when in the timber yard the length of wood I had ordered they didn't stock. I then received an email to say my order was ready 2 days later.”

Helpful Report

Posted 1 year ago

Good Afternoon, How are you? Firstly thank you for ordering your requirements from Harlow Timber. We were concerned to hear of your issue so I took the time to look into the matter for you. I was pleased to discover that your trip to our Coalville branch ended sucessfully, with you collecting timber to your satisfaction. This is great to hear, and we are pleased that you were satisfied with your experience of using Harlow for your requirements, and we very much look forward to seeing you in the future. Thanks and take care Simon Harlow Timber Group

Posted 1 year ago

“Order was delayed for about 2 weeks over and above the promised delivery date. Not impressed at all.”

Helpful Report

Posted 1 year ago

Good Afternoon, How are you? Firstly thank you for ordering from Harlow & for taking the time to leave a review. We are sorry that we had to delay your order by 4 working days. Unfortunately because of the recent storms some of your fencing order was later arrving to us than we had been informed, and we apologise again for this delay. We did keep you updated as to the staus and new delivery date for your order, and we hope that the daly on this occasion will not deter you from ordering from Harlow again in the future. Thank you and take care Simon Harlow Timber Group

Posted 1 year ago

“I received no acknowledgement of order, no email, etc. I was surprised a week later to be emailed that the 3 metre piece of weatherboarding had been despatched. Once dispatched it can't be stopped. It arrived a day or two later, left at the side of a neighbour's house. I had been at home so there was no reason to leave it there.”

Helpful Report

Posted 1 year ago

Good Evening, How are you? Thank you for ordering from Harloe & taking the time to leave a review. When an order is placed an automated order confirmation is sent to the email placed within form when placing th order. We are surprised to hear that you dod not recieve this, but depending on your junk / spam settings you may find this in your junk folder. We are pleased to hear that the delivery acknowledgment wassuccessfully recieved, as were the goods shortly afterwards. If the carrier is unable to gain a response whilst delivering the item they may ask a neighbour to take your package in for you if they are agreeable. We are pleased to hear that your neighbour agreed to accept your package on your behalf, and that you item was simple to locate. Thank you again for ordering from Harlow Timber, and we hope to see you again in the near future. Take care Simon Harlow Timber Group

Posted 1 year ago

“Wood ordered couldn’t be supplied in the advertised lengths, quite a few of the match boards were damaged and supplied in different widths.”

Helpful Report

Posted 1 year ago

Good Morning Michael, How are you? Thanks you for ordering from Harlow & taking time to leave a review. You order was placed for collection & was collected by yourself from branch. Upon collection & since this time we were not aware of any issue with the products you collected, however if you do have any issue at all with this or any order please do give the customer service team a call on: 01509 274198 or drop us an email: websales@harlowbros.co.uk, or just make us aware at the time of collection & we'll be more than happy to assist. Thank you again for ordering from Harlow Timber. Take care Simon Harlow Timber Group

Posted 1 year ago

“2nd order was not what I ordered, tried to phone but was cut off, still need to contact your customer support.”

Helpful Report

Posted 1 year ago

Good Morning, How are you? Firstly thank you for ordering your requirements from Harlow it's much appreciated. The customer service team have no record of any contact from you in regard to a problem with you order, however if you do have any issue at any time the customer service team are avaialble between 07:30 to 17:00 Mon to Fri on the published contact channels: tel: 01509 274198 ot email: websales@harlowbros.co.uk. Thanks and take care Simon Harlow Timber Group

Posted 1 year ago

“The 2.4m shelf board arrived damaged. Fortunately, I could trim the end off as it was slightly too long. The board itself is flimsy I.e. it bends without support. My other 2.5m from b&q are half the price, arrived undamaged and do not bend. Unfortunately, the size I require is not available for home delivery. Very disappointed!”

Helpful Report

Posted 1 year ago

Good Morning, How are you? Thank you for ordering from Harlow and taking the time to leave your feedback. We were unaware that there was any issue with your order, and would always encourage any issue to be reported to us at: websales@harlowbros.co.uk so we can assist. Thank you again for chosing to order your requirements from us, and apologies for any issues you had with your order. Thank you and Take care Simon Harlow timber Group

Posted 1 year ago

“Wood is good quality and arrived in good time (within a few days) however, only 1/2 of my packages were delivered. The delivery label clearly stated 2 of 2 and the package containing my required adhesive, fixings etc were not delivered.”

Helpful Report

Posted 1 year ago

Good Morning, How are you? Thank you for placing your order with Harlow Timber and taking the time to leave a review. We investigated you issue and were pleased to see that despite the carrier delivering your order consignments 24 hours apart both consignments did arrive safe and sound. Thank you again for ordering from Harlow, and we look forward to being able to supply you materials in the future. Thanks and take care Simon Harlow Timber Group

Posted 1 year ago

Harlow Timber Group is rated 4.6 based on 1,232 reviews