Harlow Timber Group Reviews

Name: Harlow Timber Group
Address: 22 Hathern Rd, Long Whatton, Leicestershire
Rating: 4.62

4.6 Rating 1,236 Reviews

90 %

of reviewers recommend Harlow Timber Group

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About Harlow Timber Group:

At Harlow we offer a wide range of timber and associated products both through our network of branches and online for delivery nationwide. We also have timber manufacturing and engineered timber solutions and cater for both retail and trade customers from DIY projects to national house builder requirements.

Visit Website

Phone:

01509 274198

Email:

websales@harlowbros.co.uk

Location:

22 Hathern Rd,
Long Whatton
Leicestershire
LE12 5DE

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Harlow Timber Group 5 star review on 13th June 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“From ordering to delivering our fence panels everyone at Burton were very helpful and professional.”

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Posted 1 year ago

“Unable to complete a review as I have not yet received the order.”

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Posted 1 year ago

Good Afternoon, How are you? Thank you for using Harliw Timber for your Requirements. We were please see to that you order arrived to stated timeline, and we apologise that a technical error meant that you recieved an invite to review your order before it had arrived. Thank you and take care Simon Harlow Timber Group

Posted 1 year ago

“Good quality fencing products at the best prices in the area and very helpful staff at the Harlow's shop. Can't fault the service.”

Harlow Timber Group 5 star review on 1st January 2024

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Posted 1 year ago

“Always a great service. Delivered on time and correctly.”

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Posted 1 year ago

“Fast delivery and good quality wood and a very good price”

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Posted 1 year ago

“Smart delivery and we'll packaged. No damage.”

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Posted 1 year ago

“Easy ordering on line good contact from Harlow Long Whatton internet sales re availability of required sizes not available however alternative found with success delivery also went ok”

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Posted 1 year ago

“Harlows web site is now excellent. Can order anything online. The delivery driver is a real gentleman.”

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Posted 1 year ago

“Positive: Ordering through the website was straightforward and the stock choice was excellent. The sheet goods were protected from rain with a plastic sheet, which was good. Negative: The wood was held together with plastic straps, which damaged the edges of the board. Some prior thought could have prevented this using some padding. The faces of one panel were a bit damaged when I got them out, so hadn’t been handled properly at some point. £25 delivery is cheap compared to others, but I expect better care for £25. Overall: I might use Harlow again, but it’s not a given.”

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Posted 1 year ago

“Brilliant service, the timber was flawless as was the delivery. The driver was good enough to help me put it in my garage. Yes I will definitely be using Harlows again.”

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Posted 1 year ago

“Nice wood with very good delivery service”

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Posted 1 year ago

“Great price and very easy to deal with. Great business to buy from.”

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Posted 1 year ago

“Cheap materials,poor workmanship.fell apart when opened.fixed myself by using correct nails and screws.”

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Posted 1 year ago

Good Morning, How are you? Firstly thank you for purchasing from Harlow Timber, and for taking the time to leave a review. We were sorry to read that the carrier caused a part of your order to come loose. However we were greatful that you agreed to fix this back yourself, and as a goodwill gesture you agreed to a partial refund on your order. Thank you again for ordering from Harlow, and we hope the situation will not deter you from using us again in the future. Thank you and Merry Christmas Simon Harlow Timber Group

Posted 1 year ago

“Competitive prices even when taking into consideration the cost of delivery compared to what I can get locally. Delivered on the day and time specified. Ordered 12mm thick battens, some of which were slightly warped (to be expected) but perfectly usable.”

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Posted 1 year ago

“need a piece of wood cut to size and it was cut perfectly. I always use Harlows now when I need my wood.”

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Posted 1 year ago

“Awful experience. The item I ordered arrived damaged, but I was charged £15 to return it despite the fact it only cost me £10 to have it delivered in the first place! Customer service was terrible. I feel very let down by Harlows. I will not be a returning customer.”

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Posted 1 year ago

Good Morning, How are you? Firstly thank you for ordering from Harlow Timber, and taking the time to leave a review. We are sorry that you were not completely satisfied with your order. Elliotis ply is a strong product that is engineered to be structurally capable but not necessarily pretty, and we understood that having seen your order that you wanted something else, and agreed without quibble to accept a return for refund. Unless items are faulty it is our policy that the customer pays for return postage, or in turn we will organise this for you, and on this occasion you requested that we organise your return for you which we conducted promptly. Ad hoc collections are always slightly more expensive than delivery fees as this is a one off pick up rather than the multiple consignment collection that we conduct each afternoon to fulfill orders from our base. We thank you again for ordering from Harlow, and woud be delivghted to hear from you once you have decided the right material for your project. Thank you & Merry Christmas Harlow Timber Group

Posted 1 year ago

“Superb service, goods arrived on time and in a very well packaged state”

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Posted 1 year ago

“Looked high and low for 7 lengths of 2.4m 16 x 75 mm (12x70 Finish) PAR Planed All Round Redwood Timber. Wickes...no, B&Q...no, Homebase...no. Then I found Harlow! Placed the order online and it was delivered 3 days later, all nice lengths, a few small knots but beautifully planed and smooth. Will definitely use Harlow again for all my timber!”

Harlow Timber Group 5 star review on 10th December 2023

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Posted 1 year ago

“High quality birch ply delivered promptly. Many thanks.”

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Posted 1 year ago

“Good price, very good communication on deliver and friendly and helpful delivery staff”

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Posted 1 year ago

Harlow Timber Group is rated 4.6 based on 1,236 reviews