“Die Uhr ist genauso schön wie ich sie mir vorgestellt habe. Auch das Armband passt perfekt und hat sogar noch zusätzlich eine Verlängerung beiliegend gehabt. Sie war sehr hübsch verpackt und kam sehr schnell. Alles war sehr zu meiner Zufriedenheit von der Bestellung bis zur Lieferung. Vielen lieben Dank.”
“Un très beau produit. La livraison a pris malheureusement du retard pour probablement des raisons de logistique ( la montre a été livrée avec un jour de retard).”
Hello,
Thank you for your review.
We are very sorry that the natural look of your model does not meet your expectations.
Every single stone and wood is different and so is our jewelry. Hopefully you can understand that we have no influence on the structure and color of natural materials.
Several pictures of different models are shown on our website in order to illustrate the uniqueness of the models.
If you really do not like your received model, you can of course send it back. The most important thing for us is that the product you ordered can meet your expectations.
In this case we would ask you kindly to place a new order and describe in the order comment how the model should look like.
My colleagues will do their best to pick out a model which hopefully meets your expectations. :)
Unfortunately, we could not find any previous contact with you. Have you already contacted our customer service regarding this?
You can contact us via our service form here https://www.world.holzkern.com/en_world/faq/ or directly via our e-mail address hallo@holzkern.com.
In our experience, the service form is the quickest way to reach us because it helps us to assist you in the best possible way based on the information you provide.
We will be happy to look into this matter and help you in the best way possible! :)
Kind regards,
The Holzkern-Team
“The product is awesome and appreciated. But the third-party shipping agent in the USA is careless. We purchased two watches, which came in the nice wooden boxes. The boxes have a weak latch, which is OK for storage, but the shipper threw the two boxes into a cardboard carton with no packing, nothing securing the wood boxes closed, and the boxes were free to bang against each other. One box popped open, the larger sized watch popped out partially, and the box lid was banging on the watch crystal. Luckily the plastic film on the crystal saved it from damage.”
“Super blij met alle sieraden.
Ze zijn er allemaal heel blij mee.
Bedankt voor de snelle service en de snelle reacties op de mail.
Groetjes Elise Deddens”
Hello,
Thank you very much for your review.
We are really sorry that you had this experience with your return.
You have already been in contact with our customer service and our colleagues will reply as quickly as possible and give you all information on how to return your order. :)
If you still have a question or concern afterwards, you are welcome to contact us again.
Kind regards,
The Holzkern Team