“I've liked some of their pieces, particular the ones with embedded wood accents. Unfortunately, the necklace chains are generally too long for my use at 20 - 22 inches, requiring me to purchase replacement 18" chains that don't quite match the finish of the rest of the piece.
Addititionally, both my orders have been poorly packaged, with the necklace chains literally dangling out of the shipping box on arrival, completely exposed. Rough handling by man or machine would have resulted in the necklaces being damaged or going missing in transit.”
Hello,
We’re sorry that we didn't meet your expectations here. However, we would like to thank you for your honest feedback in this regard.
We are doing our best to further develop our brand, products and website. To do this, it is important to take our customers' perceptions seriously, which is why we have now forwarded your feedback to the relevant department.
We always strive to present all products in different lighting conditions and perspectives in order to create realistic expectations.
Also, when you click on a model in our online shop, you can find all the dimensions directly under ‘Technical Details'.
In any case, we would be delighted if you would give us a chance and visit us again soon in the online store.
We are sure that in your case it was a very unfortunate isolated incident and that we will be able to convince you otherwise. :)
Kind regards,
The Holzkern-Team
“Very beautiful jewellery, came as I imagined. Even loved the wooden boxes it came in and the fact that no plastic was in the package. Happy with the service!”
“The most beautiful and unique watch I've ever had. I was impressed with the quality and craftsmanship. It's very comfortable to wear and I love to show it off. Thank you.”
“My watch was dIspatched the day after my order was received. FedEx was extremely slow in delivering it, but it arrived safely and the fault lay with the carrier and not with Holzkern.”
“Bonjour, les modèles Thémus et Antrim sont très jolis, j'ai enlevé deux étoiles à cause de deux choses : la couleur de la nacre Thémus est rose presque fuchsia sur ma montre, ce qui n'est pas du tout la couleur espérée puisqu'elle est sensée être verte... Le système pour enlever des maillons est tellement peu pratique que j'ai cassé un des maillons de la montre Antrim !”
Hello,
Thank you for your review.
We are very sorry that the natural look of your model does not meet your expectations.
Every single stone and wood is different and so is our jewelry. Hopefully you can understand that we have no influence on the structure and color of natural materials.
Several pictures of different models are shown on our website in order to illustrate the uniqueness of the models.
If you really do not like your received model, you can of course send it back. The most important thing for us is that the product you ordered can meet your expectations.
With each of our models with links, bracelet links can be added or removed to adjust the bracelet to the perfect length. Spare parts and the right tools are included in the box with each of our watch and bandlet models.
If you need additional spare parts, just let us know and we will send them to you free of charge. :)
On our website we have a number of instructions for adjusting models with links: https://www.holzkern.com/en/faq/
If you need any further assistance with the adjustment process, please contact our support team so our colleagues can help you out.
Kind regards,
The Holzkern-Team