“Great unique choices, nicely boxed. Fast shipping. I like that the instructions to add or remove links were online so you dont have to worry about losing them they included the needed tools. .”
“Mon expérience avec la marque était très bonne et le produit conforme aux attentes. La grande marge d'adaptation au niveau de la taille du poignet est ce qui m'a convaincu à l'achat et je ne regrette du coup pas ! Seul bémol pour le service de livraison Fedex de (très) piètre qualité.”
Hello,
Thank you for your review.
We are really sorry to hear that a problem with the delivery occurred. Unfortunately, we do not have any influence on the delivery process once your order is handed over to our shipping partner.
We can assure you that it is also very frustrating for us when our customers have to wait longer to receive their uniques!
Unfortunately, we could not find any previous contact with you. Have you already contacted our customer service regarding your problem?
We would ask you to contact us via our email address hallo@holzkern.com so that we can offer you a suitable solution.
We look forward to hearing from you soon! :)
Kind regards,
The Holzkern Team