“Wunderbarer und hochwertiger Schmuck.
Trage ihn immer und freue mich schon auf meine nächste Bestellung!
Schnelle Lieferung in wunderschöner Verpackung.”
“Il prodotto è arrivato nei tempi previsti e corrisponde perfettamente a quanto visto sul sito e dotato anche di accessori per la regolazione che sono stati una piacevole sorpresa.”
Hello Erica,
Thank you for your review.
We are really sorry to hear that a problem with the delivery occurred. Unfortunately, we do not have any influence on the delivery process once your order is handed over to our shipping partner.
We can assure you that it is also very frustrating for us when our customers have to wait longer to receive their uniques!
You have already been in contact with our customer service and our colleagues will make sure that you receive your order of course. :)
Kind regards,
The Holzkern Team
“La bague Campania achetée pour un cadeau de Noël a perdu un morceau de nacre s'est décroché et est perdu deux jours après la mise au doigt .... !!!!!
Puis je n'ai pas gardé le numéro de commande de cette bague et il m'est nécessaire pour le SAV ... Pouvez-vous me le renvoyer ... Merci.”
Bonjour Edouard!
Merci beaucoup pour votre avis.
Vous nous avez contactés et nous sommes certains de trouver rapidement une solution adaptée à vos besoins :)
Nous nous excusons encore une fois pour les désagréments occasionnés.
Cordialement
L'équipe Holzkern
“Mi avevano garantito la consegna prima di Natale e invece è arrivato a fine anno. Era un regalo ed ho dovuto ripiegare su altro. Davvero dei bugiardi. Pessimi”
Hello Paolo,
Thank you for your review.
We are really sorry to hear that a problem with the delivery occurred. Unfortunately, we do not have any influence on the delivery process once your order is handed over to our shipping partner.
We can assure you that it is also very frustrating for us when our customers have to wait longer to receive their uniques!
By now you should have received your package. If this is not the case, I would ask you to contact us via our e-mail address hallo@holzkern.com.
We apologize for the inconvenience.
Kind regards,
The Holzkern Team