The Home Depot Reviews

1.6 Rating 159 Reviews
14 %
of reviewers recommend The Home Depot

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The Home Depot 5 star review on 27th March 2024
Mehdi Nasiri
The Home Depot 1 star review on 21st March 2024
Joe
The Home Depot 1 star review on 30th November 2023
Mary B
The Home Depot 1 star review on 22nd November 2023
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The Home Depot 1 star review on 22nd November 2023
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The Home Depot 1 star review on 22nd November 2023
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The Home Depot 1 star review on 22nd November 2023
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Anonymous
Anonymous  // 01/01/2019
Great customer service and helpful from Bibian the lady at customer service desk. Branch at Richmond BC
The Home Depot 5 star review on 27th March 2024
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Posted 12 hours ago
I'm doing renos on my house. Mahmoud was outstanding, so knowledgable,helpful and pleasant to deal with. Sheemaine was very helpful and pleasant as well. Mahmoud & Sheemaine were both very attentive and pleasant to work with while collecting items with my contractor. My contractor even said he's never had such nice, helpful, sales representatives & he will be using Home Depot SE more often now. Thank you both so much! Mel Johnson
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Posted 2 months ago
Curb side pickup. Quick, convenient. And super friendly service. Thank u Morgan 😁
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Posted 2 months ago
Jayline that works outside is excellent She is always ready to help me every time I purchase water heaters She s a keeper
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Posted 4 months ago
Curtis,Mike,Thomas. Thanks for your help .....you guys were great !
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Posted 4 months ago
My neighbour needed to retool her locks and was having a problem. We removed the lock and took to Home Depot to get a replacement. They were able to retool our existing lock for us! Magic! Thank you so much Mathew and co-worker for all your help! Love this store!!!!
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Posted 5 months ago
We had issues with out counter top. The supplier would not acknowledge our calls. After reaching out to Home Depot, Chrystal Masse was assigned our case. Thank you Chrystal for providing great customer service. The countertops have been replaced and they look great.
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Posted 6 months ago
Went into the Leslie and John Brichal store Richmond Hill, Ontario. Was helped by Moran. He went out of his way to help me fill in a pre online order. Spent a lot of time searching for the items I wanted to purchase. He was very patient and caring and made my customer experience nice and easy.
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Posted 7 months ago
Hello Actually my review on the Ryobi 40V lawn mower experience I have purchased at Home Depot last year , I had a a very bad experience with Ryobi , but the management team Katherine and Jeremey made it up for me by replacing the product , they went out of their way to make me happy and to ensure a beautiful customer experience, thank you so very much for your efforts, much appreciated. Nicolas
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Posted 8 months ago
Hi, The Home depot @ Airport road and queen street intersection is what im reffering to. I met a gentleman named Joshua. A true assest. His courtesy, professionalism, time taken to attend to my requirements, his abibility to be detail oriented was fascinating. Im aware Home Depot and this particular location has dome great people. Joshua stands out. If you require more details on his assistance to me on something complicated, please call me @ 416.659.7418. I tried geting into the website to post a review, unlike most companies I cant find it. He needs to be acknowledged for his service and Canada definitely needs more of them. Great Job! You have set an example for many upcoming youngsters of your age. Your knowledge, articulation and detail oriented conversation truly helps me spend a peaceful night bcos I came into buy something for my mom who is 74 years of age (Bidet) and he was more than adequately knowledgable. Email: ravi_balaji@hotmail.com
The Home Depot 5 star review on 22nd January 2023
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Posted 1 year ago
I wanted to give a shoutout to Callum, one of your sales associates at the Waterloo North store, who helped me with an appliance order last night. Very helpful, knowledgeable and personable.
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Posted 1 year ago
Yesterday I needed some moth traps and they had all been put away for the season but a young gentleman by the name of Mike, red hair who works in the seasonal department was kind enough to get someone to get the skid off the very top shelf and find me the moth traps. He was very professional, personable and I really appreciate that Home Depot went the extra mile to get me this product. This was at the Billy Bishop location. I was so impressed by him. Super friendly and did a great job helping
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Posted 1 year ago
I went to oakville Home Depot to buy fridge Jason in appliances department was extremely helpful he is very knowledgeable he helped me to choose the right fridge really Jason was very patient and extremely helpful thank you so much Jason
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Posted 1 year ago
I absolutely love this carpet. Delivery took a bit longer than expected because the product came from Georgia. It would have helped to have the carrier information along with the tracking number to know this in advance but customer service was extremely friendly and professional when I inquired. Colours are more brilliant than the picture and quality fantastic.
The Home Depot 5 star review on 29th September 2022
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Posted 1 year ago
I had a problem with an item I just purchased at the Wicksteed Store in East York. This lovely lady Robbie helped me above and beyond the norm. She took my phone # and checked n checked n called me back 2x and we figured out the solution to my problem in no time. She was pro-active and determined to find a solution. Great customer service . 10/10
The Home Depot 5 star review on 24th August 2022 The Home Depot 5 star review on 24th August 2022
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Posted 1 year ago
An amazing Manager Ivan Fredericks at the 3155- Hwy 7 branch was the most helpful sales manager we encountered. He went above and beyond to ensure we received our appliance as promised. He demonstrated professionalism by continuously connecting with his customer from the time we ordered the appliance to the time it took to have it loaded on the delivery truck for delivery and was at the location in 30minutes as promised. Thank you Ivan - you're awesome!
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Posted 1 year ago
We had an amazing customer service experience in the egg harbor township home depot location. We were looking to buy a grill and couldn't find the one we were looking for and we approached a woman by the name of Pam. When I say amazing she searched and got managent involved she stayed helping us until we we were at the register to purchase. In todays world you don't find that kind of kindness and she should be recognized for her hard work and dedication! Thank you Pam!!!!
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Posted 1 year ago
I never write review but felt I should this time. We are doing a complete home renovation and buying most of our stuff from Home Depot. In the last 8 months we have spent about $35 000.00 at Home Depot and still have about $15 000.00 more to go before our house is completed. To some this may not seem like a lot but to 2 seniors looking to get their home of 33 years ready to sell so they can retire it is a lot. Our latest experience with Home Depot delivery service was to get new appliances delivered. This round was $4 000.00 on Fridge, stove, dishwasher and microwave. The experience did not start out great with missed delivery date and many phone calls all with different answers (all in one day). The next day everything changed I called their Project Support Centre and was lucky enough to have my call answered by a lady named Nancy. Nancy really took great care of us. She went above and beyond to find our items and have them delivered to us as fast as she possible could. She at no time made us feel like she had anything but our best interest at heart. She followed our delivery and then followed up after to make sure we were happy with the service she provided. I was about ready to give up on Home Depot but changed my mind after dealing with Nancy. I am not sure if anyone from Home Depot actually reads the reviews that are left online but if they do you have a real gem in Nancy and are lucky to have her working for you. We will continue to use Home Depot as our first stop for building supplies solely because Nancy showed us respect, compassion and renewed our faith in Home Depot.
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Posted 1 year ago
Marium. I am so thankful for all you have done for me. You took care of all my appliances. The concerns, ordering. Help with delivery. You kept in touch with me by phone when needed. I appreciate all you did for me. Thank you so much.
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Posted 2 years ago
I gave this a 5 star review because it's a 5 star on abuse towards a paying customer, 5 stars in negligence, 5 stars in zero accountability and 5 stars in lack of transparency. I ordered a double basin farm house sink on homedepot.ca and it was supposed to arrive over a month ago. It broke and I didn't get a call from them to say what had happened. After I called 5 times an associate at the store where I was supposed to pick it up( Home Depot Ancaster) read me the notes in the file. Someone from HD had written that UPS had to pay for the sink and order a new one, which no one did. I went on to order it and when then head office reordered one as well, and then I got an email saying one of the orders had been cancelled. My 2nd sink was supposed to arrive on Jan 7th, nothing happened. The tracking said that it had left Brantford on the 5th of January. After many phone calls an associate at Home Depot Ancaster named Donna, was finally able to track it down and clarify for me. The sink ended up in another store and they refused to return it to me! Best part is the Home Depot.ca , again neglected to notify me or reimburse me. It seems like they ordered another one. I don't have any information as to when my sink will be arriving. I cannot put counters in my kitchen nor backsplash- which is the least important thing in a kitchen. This is appallling behaviour on the part of a retailer. It's sneaky to not inform the paying customer what is happening. My friend had a similar experience at Lowe's. She bought a barbecue and it got delivered to the wrong store. A manager drove out there retrieved the barbecue and it was sold to them half price for the inconvenience and the got gift cards to the store and the garden centre. Now that's service! Next time go to Lowe's! Cindy
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Posted 2 years ago
The Home Depot is rated 1.6 based on 159 reviews