“Purchased washer and dryer January 02 25. Delivery was scheduled for the 10th. Their delivery service failed to deliver on the 10th 14th and 16th then told home depot manager they would deliver on the 21st. On the 17th asked for my money back bought my appliances else ware had them on the 18th. Home depot staff are wonderful the delivery service B and N pathetic . they lied to me and home depot customer service multiple times. Very dissapointed with delivery service.”
“So the last time I purchased a major appliance at Home Depot I said never again because they literally lie to you to make a sale. They will tell you that they're outside contractors will in fact hook up a gas dryer, that's not true they're not gas fitters so your dryer is going to sit in the laundry room until you can organize a gas fitter to come by. That was my last experience and for some reason, probably because I'm an idiot I went back to Home Depot this time to buy a 48 inch vanity for my bathroom. I was told that the contractor would pick up the vanity and deliver it to my home, install it and dispose of the old unit of course I am paying for all of these services, 3 days later I got a phone call from the contractor they're not going to pick it up for me and they're also not going to call Home Depot so now I get to deal with that. Then the next day I get another phone call we can't come on the 23rd like we told you now it's going to be by sometime in January... WTF. Hire competent contractors yours are ridiculously useless. That being said I canceled the entire order and I'm now going to Rona.”
“I bought 4l can of Behr Premium Plus Interior Flat ceiling paint to repaint my master bedroom ceiling. For ease of calculation, the room is 20 by 12(240sq. ft), I used a 10mm, 9 inch roller and put on one coat and had to skimp on the last roller applications. The ceiling was already painted some years before with exactly the same paint. The next morning I had to then buy a second can at exactly the same price as the first and missed out on the almost 50 % sale when two cans are bought at the same time. The can says 250 to 400 sq. ft.. The paint doesn't live up to its advertising. I bought four more cans (16L) eggshell in a light blue, to cover previous painted yellow walls. It took three coats. I have always benn happy with Behr Premium Plus but maybe its time to try something new.”
“Ordered three appliances from Home Depot, and that you were scheduled to be delivered in In seven days, which was perfect because we had tenants moving in. They sent me a message message the day before giving me a four hour window the following day they never showed.
I called. Customer service was not helpful at all. All they told me it was still being processed, and it was going to be rescheduled, which was an additional five days which put me in a terrible position at that point that did not happen either and now it is still being rescheduled for another five days out . In the meantime, my credit card has been charged and no items received with no help at all from customer service. I have to delay tenants moving in, which is atrrible inconvenience. I will never order do business with Home Depot again”
“Often delivers later than promised. Customer service is weak. Store employees frequently run away. Stores tend to be messy compared to competition. I have a current order that is now 3 days later than promised and not received yet - will return for an Amazon order for better price and ONTIME delivery. . I gladly go to the competition if the price is within 10% of HD. BK”
“I am a customer in Mississauga, Ontario. Home deport today is terrible! If I compared more than 10 years ago. The rental equipments out of work but they let me rented out on 3 equipments in different time, nows day they don’t want to repair and maintain the equipments, they talked more than before, rent tool on line and come to pickup, do you know what said ? I am so sorry the tool disappeared. The service people weren’t good explanation and showing wrong tool when I need help to do the job. I am not happy with that.”
“Ordered freezer online with delivery date given as today. Never received text or call to get delivery window. Called at 3:00pm as status had disappeared online. Was told that it was supposed to be between 8:30am and 12:30pm , but delivery company VA Transport Co. had issues and we were next so it would be 4:30 pm.
At 6:00pm we called again and told our window was till 7:30pm and they would call en route.
No call, guy showed up at 7:10pm and freezer was on its side in truck. This is not acceptable. Fridges and freezers are to be transported upright. Guy says no, it’s fine. Arrows on box show to keep it upright.
Totally dissatisfied with Home Depot delivery process.”
“I place a farly large order for a backyard landscape refresh. All products ordered were in stock, per HD's website. Scheduled for a Friday delivery, as I had lined up some friends to help me on Saturday morning. No Friday delivery. Placed a hold on my help. It is now Saturday afternoon, and still no delivery. Customer service could not tell why it had not been delivered or where the order was. Everyone has other commitment on Sunday. A very nice day to work outside WASTED!!!”
“We purchased an American Standard toilet from Home Depot because the companies (both) have good reviews; however, the toilet kept running and wasting water and when I contacted Home Depot they said I could return it!!!!! Are they kidding??? I have already paid to have the toilet installed,
am I supposed to pay again to have it uninstalled in order to return it? Ridiculous!”
“Like most reviews, service is horrible. My elderly parents want to get storm doors installed and we requested 2 times in 2 months for someone to come and measure the doors and give us a quote. I was told 'it is a service we privide' both times when I requested the service order. Its been a month and a half and noone has contacted us. They should check every request to ensure it has been fulfilled and close if applicable. Many times I've visited Home Depot stores and there is never anyone around when needed. That is because they are all milling around the front snd chatting. Time would be better spent improving customer service by checking service requests and doing proper due diligence. Training staff would help also. It's not all about selling.”
“I bought a range, an over the range microwave and a fridge all Samsung, the fridge as soon as I plugged it makes a loud noise and I noticed did not cool properly so I called to reported to customer service within the 48 hours of delivery, unfortunately for me the agent that took my call did not recorded my complain since she transfer my call to someone else that supossed to call me back but that never happened and when I called them back it was outside the 48 hours and the agent Robyn told me so sorry but can’t not give you a new fridge so I had a technician that came and ordered a new piece that is broken in a brand new Samsung 16K fridge, calling directly to Samsung was worst since they totally ignored my call and my email complaining of the lack og quality control of that fridge. I should keep my old Amana fridge at least was not noisy and kept my food from perishing, last time I buy appliances from Home Depot.”
“Issues with getting a replacement box of damaged box of laminate flooring. Ordered 19 boxes of flooring, had to return one box damaged on skid in shipping process. Being special order, I ordered a new box the day before returning damaged one. Upon getting refund on my credit card for this one box, my order for replacement was cancelled. Again I ordered a replacement box. Notice came my order was ready for pickup. I arrived at the Homedepot order pickup desk and was feeling hopeful. Employees searched for 40 minutes while I waited for my 1 box of flooring . Could not be found, again reordered. Again and had my fingers crossed when email came in for pickup. Waited 30 minutes again there was a search on in receiving for 1 box of laminate flooring. Hooray! It's here , but not so fast.. this box of laminate flooring arrived package torn open all boards damaged. 😫 Meanwhile my flooring project sits and waits for this last box of flooring that has been ordered 4 times. I am being very generous giving the Homedepot Canada 2 stars. Worst service ever .Shipping and receiving really needs to get its act together. I month wait for this replacement box is unacceptable. My flooring project waits completion.”
“Just came back from Home Depot West Edmonton to pick up an order that was on hold for a month or so since we were on vacation. It was for our Christmas tree. Amount was $64 and I had my confirmation email and bar code to claim. However it wasn't released to me because I don't have a photo ID at that time. I offered the sales person by the name of Anna at the Home Depot West Edmonton to prove my identity by showing her my work business card and email signature to prove my identity yet she insisted that she needs my photo ID. No photo ID means no release of item. We are regular customers at Home Depot and she did not offer any other solution. I don't have time to come back to the store. My husband was with me and still she won't take his ID which had been presented to the store multiple times as we are online shoppers. As I got frustrated I've asked her to return the item and she did right away. I told her that you now believed that it's me as you took my instruction to return. As I understand that this is company policy for photo ID, this policy is a bit rigid to consider another proof of udentity. I also gave her an example that if someone had an order of $1 and the claimant forgot the ID, still they require a photo ID. It was a pity as a lost business for the store and for us not to have a Christmas tree. I hope Home Depot will get some coachings done to provide flexibility and for their associates to provide better advise and solutions rather than being absolute. IDs are needed to validate someone's identity yet even if I showed her the order email confirmation and QR, still she insisted to company policy yet she took my instructions to return the item. I hope that I am feeling wrong that I'm not discriminated because I'm a person of color. We have spent tens of thousands at this store and was just taken as a number.”
“Price was right, reason for 2 stars but order to be shipped to my home. Many of the item in stock at stores here near me in Canada but they shipped it from California on the other side of the continent. it took one week to leave C.A. and a few more days to make to mid west U.S.
at this rate will take close to a month to get here and will be to cold out side to intall it. I try to by from Canadian and U.S. companies as China not our friends but wow!”
“Went with Home Depot since i wanted to support local. Purchased a garage door in June since the bottom of my garage door fell off. Had to wait till last week of October for them to install it. If you decide to go through them be prepared to wait more than 120 days”
“Purchased a flex hose from them in summer of 2020 and needed to exchange in April 2021 because the tube inside separated. Again June 2022 same thing happened - went to exchange June18/22 and tell me it’s been over a year so they will not exchange this time. I explained because it’s seasonal they should honour the exchange - asked to speak to manager. Kirby the shift manager asked why I continue to buy this product … I explained it’s very light weight for me to handle . Proceeds to tell me he can’t do the exchange - close to $100 hose and feel ripped off again by home depot - Well, it’s the last time I spend my money on a store that doesn’t back up the product they sell - you’ve lost my business and my dads who currently spending $100,0OO in my home Reno costs - I’ll take my business elsewhere - very disappointed!!!”
“Very poor website. Text Says puch 1 for English but never works and repeats, could not track order and when called your customer service couldn't find it. I will never order online again ever.”
