In The Light Urns Reviews

Name: In The Light Urns
Address: 7143 West Pershing Ct., Visalia, Visalia
Rating: 4.71

4.7 Rating 4,982 Reviews

93 %

of reviewers recommend In The Light Urns

4.7

Based on 4,982 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

In The Light Urns 5 star review on 12th January 2024

283

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Did everything I asked”

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Posted 2 years ago

Hi Kerry, Thank you for taking the time to share your experience, we are happy to have been able to help in regards to this! Take care! Susan Fraser

Posted 2 years ago

“I purchased a urn shaped like an Xbox controller for the ashes of my big brother. It's perfect be cause that was our favorite shared activity. I wear it and carry him with me everyday.”

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Posted 2 years ago

Hi Freddie, Thank you for taking the time to share your experience. I do apologize if there were any issues in regards to this, we would be happy to help. I will be contacting you personally to determine the best way to proceed in this as we never like to see our customers unhappy. Susan Fraser cs@inthelighturns.com (800)757-3488

Posted 2 years ago

“Although it’s something that you don’t want to do because it is because of the passing of a loved one, I have to say This company is wonderful.. I find it comforting to be able to have the ashes of a loved one in such beautiful urns with such a variety. The prices are reasonable the delivery is good and my three items I ordered I received in perfect condition. I love that they have pendants that you can wear. I highly recommend this company. I had occasion to order from them recently, and have also ordered from them a few years ago.”

In The Light Urns 5 star review on 2nd February 2023

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Posted 2 years ago

Hi Laura, We are so sorry for your loss and greatly appreciate your kindness. We hope to have been able to provide comfort in such a difficult time. we pride ourselves on our customer service, and providing the best products available to our customers! Please let us know if you have any questions. Take care! Susan Fraser

Posted 2 years ago

“My Native American urn was so beautiful. The colors, feathers, and beads are just perfect. Thank you so very much.”

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Posted 2 years ago

Hi Rebecca, We appreciate this fantastic review, and are happy we could be of service to you in such a difficult time, we greatly appreciate you taking the time to share your experience! Take care! Susan Fraser

Posted 2 years ago

“The Urn turned out just as we had imagined. Thank you so much.”

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Posted 2 years ago

Hi Melissa, Thank you so much for your 5-star review! We will share this with the team to let them know to keep up the amazing work. Please let us know if you have any questions. Take care! Susan Fraser

Posted 2 years ago

“I ordered the silver hourglass urn with birthstone, tag, and wing and it is beautiful!! It is everything it is advertised to be!”

In The Light Urns 5 star review on 1st February 2023

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Posted 2 years ago

“The urns were beautiful and they arrived early which made the funeral process so much easier.”

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Posted 2 years ago

“Was very satisfied with my Urn, and the customer service for helping me with getting dates put on the tag, the application didn't show a spot. I wrote to them and they replied within one day and it was taken care of. Very satisfied and happy.”

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Posted 2 years ago

“Great customer service and I am so happy with my purchase. I bought this absolutely stunning necklace with a photo for a friend in remembrance of her lost loved one and I can not wait to give it to her. Thank you!”

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Posted 2 years ago

Hi Laura, We appreciate you taking the time to share your experience with us, we pride ourselves on our customer service and are glad you were able to experience that first hand. Take care! Susan Fraser

Posted 2 years ago

“I want say thank you to In the lights Urns for their excellent service during this time. A loss of a love one is experience no wants to go through but the light urns company were very supportive and patient during my time.”

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Posted 2 years ago

Hi, We greatly appreciate you taking the time to share your experience with our company, we are happy to have been able to help in such a difficult time. Thank you so much for your kind words, take care! Susan Fraser

Posted 2 years ago

“The urn was more beautiful than the picture. it exceeded my expectations and arrived lightning fast.”

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Posted 2 years ago

Hi Shari, We are so happy you like your order and greatly appreciate your review! we pride ourselves on providing the best products available to our customers! Please let us know if you have any questions. Take care! Susan Fraser

Posted 2 years ago

“My sweet baby's urn turned out great, I never wanted to have to order something like this for my child but in the light sent me an urn I am not ashamed to let my baby rest forever in.”

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Posted 2 years ago

Hi Aaron, We are so sorry for your loss and greatly appreciate your kindness. We hope to have been able to provide comfort in such a difficult time. Please let us know if you have any questions at all. Take care! Susan Fraser

Posted 2 years ago

“The product I ordered was perfect and was delivered at a quick time.”

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Posted 2 years ago

Hi Garrett, Thank you for leaving us a review! We are happy we could be of service to you in such a difficult time, Please let us know if you have any questions or concerns in regards to your order! Take care! Susan Fraser

Posted 2 years ago

“I absolutely love the urn it's neat and sturdy.”

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Posted 2 years ago

Hi Alexia, We are so happy you were pleased with your order! Thank you for taking the time to share your experience! Please let us know if you have any questions. Take care! Susan Fraser

Posted 2 years ago

“very high quality and great workers”

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Posted 2 years ago

Hi Olivia, Thank you so much for your 5-star review! We will share this with the team to let them know to keep up the amazing work. Please let me know if you have any questions. Take care! Susan Fraser

Posted 2 years ago

“My baby nephews urn was beautiful beyond what I imagined. My brother loved it and now his baby is sleeping peacefully with the 👼. Thank you so much.”

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Posted 2 years ago

Hi Vanessa, Thank you for leaving us a review! We are so sorry for your loss and greatly appreciate your kindness. Please let us know if you have any questions. Take care! Susan Fraser

Posted 2 years ago

“The urn is so beautiful.”

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Posted 2 years ago

Hi Yvette, Thank you for taking the time to share this with us and others, we are happy to have been able to help in this way in such a difficult time, take care! Susan Fraser

Posted 2 years ago

“I recently purchased the Winter Wolf Moon Mini Keepsake Urn. When it arrived, I was very pleased with it. The pictures on the website are beautiful but sometimes the actual items don't live up to expectations. That was not the case this time; the urn is everything I expected it to be. It's beautiful. If you're considering ordering an urn from In The Light Urns, don't hesitate. You won't be disappointed.”

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Posted 2 years ago

Hi Elizabeth, Thank you so much for leaving such a wonderful review! We are so happy you were pleased with your order of our Winter Wolf Urn! We pride ourselves on providing the best products available to our customers! Please let us know if you have any questions. Take care! Susan Fraser

Posted 2 years ago

“fantastic! the help I received with adding the charms .. I am so very grateful”

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Posted 2 years ago

Hi Susan, Thank you for the lovely review! We are glad we were able to help you in the process with the charms! Please let us know if you have any questions. Take care! Susan Fraser

Posted 2 years ago

“Absolutely love this company. They have the perfect selection for what you need at such a hard time in life. I've ordered many pendant urns and rosary urns from here and am always impressed.”

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Posted 2 years ago

Hi Rebecca, Thank you so much for taking the time to share your experience, we are happy to have been able to provide what you were looking for in a timely manner that was satisfactory. We hope to have been able to provide comfort in this difficult time. Take care! Susan Fraser

Posted 2 years ago

In The Light Urns is rated 4.7 based on 4,982 reviews