In The Light Urns Reviews

Name: In The Light Urns
Address: 7143 West Pershing Ct., Visalia, Visalia
Rating: 4.71

4.7 Rating 4,982 Reviews

93 %

of reviewers recommend In The Light Urns

4.7

Based on 4,982 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

In The Light Urns 5 star review on 12th January 2024

283

Anonymous

Anonymous // 01/01/2019

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“More than I expectecd”

Helpful Report

Posted 2 years ago

Hi Ray, Thank you so much for your 5 star rating of In The Light Urns! We truly appreciate it, and it means the world to us that you liked our products more than you expected. Susan Fraser

Posted 2 years ago

“My sweet baby boy’s urn couldn’t have turned out more perfect, thank you so much! ❤️”

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Posted 2 years ago

Hi, Thank you so much for your 5 star rating! We're so glad that you love your urn, Thank you so much for your kind words! ❤️ Susan Fraser

Posted 2 years ago

“Needed two wings instead of one. The picture was dark. Script/Font wasnt great on the decease name.”

Helpful Report

Posted 2 years ago

Hi Beth, We apologize for the disappointment you experienced with your order. We understand how important it is for all the details to be perfect when creating a meaningful keepsake. We are sorry for the difficulty in seeing the picture, and for the font not being to your liking. We have taken note and have shared your feedback with our design team to ensure the quality of our products will be the best it can be. We hope you will give us another chance! Please contact us as soon as possible. We have also already sent you an email in regards to this. Susan Fraser cs@inthelighturns.com 1-800-757-3488

Posted 2 years ago

“Preparation and shipping was incredibly fast. The only negative is that the paint on the star on the urn looks somewhat sloppy and bleeds "outside the lines".”

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Posted 2 years ago

Thank you very much, Lillian, for your 4 star rating of In The Light Urns! We understand your concern with the paint and want to ensure that all of our urns meet your expectations. We will certainly take this into account and make sure our quality control measures are up to par. Thanks again for your feedback - it is greatly appreciated! If you have any questions, please let us know! Take care! Susan Fraser

Posted 2 years ago

“We were very pleased with our urn.”

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Posted 2 years ago

Thank you so much for your 5-star rating of In The Light Urns, Kimberly! We were very pleased with our urn and we are so glad to see you are a repeating customer. We are grateful for your support! Take care! Susan Fraser

Posted 2 years ago

“Good shipping time and great packaging. Arrived as expected and item looked great. Good quality.”

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Posted 2 years ago

Hi Kelsey, Thank you so much for your kind words and the generous four-star rating. I'm glad that you were pleased with the shipping time and that the packaging arrived in great condition. Thank you for your feedback and for taking the time to review In The Light Urns! Take care! Susan Fraser

Posted 2 years ago

“It's a very beautiful urn, even more so when you get it then the picture shows, hope I don't have to but I will recommend it to anyone or shopping at your site”

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Posted 2 years ago

Thank you for your 5-star rating of In The Light Urns! We are so glad to hear that the urn is even more beautiful when you receive it than it looks in the picture. It's always wonderful to hear such positive reviews, and we appreciate you recommending our urns to others! Thank you! Take care! Susan Fraser

Posted 2 years ago

“It is very beautiful & sturdy!”

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Posted 2 years ago

Thank you Gerry for your 5 star rating on In The Light Urns! We are so pleased to hear how beautiful and sturdy it is. We really appreciate your kind words. If you have any questions, please let us know! Take care! Susan Fraser

Posted 2 years ago

“It's a beautiful urn that was a unique reflection of my brother. It was reasonably priced and we received it in less time than was promised”

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Posted 2 years ago

“Very professional”

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Posted 2 years ago

“I highly recommend of buying from there staff is amazing”

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Posted 2 years ago

Thank you so much, Joshua! I am so glad to hear that you had an amazing experience buying from In The Light Urns and that you gave us a 5 star rating. We are also happy to hear that our staff helped find exactly what you were looking for! Take care! Susan Fraser

Posted 2 years ago

“They really work well with you”

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Posted 2 years ago

Hi Nathan, I am so sorry this happened, we always strive to provide the best quality possible for our customers and are so sorry this happened. We can definitely have a new urn sent out, or a different one depending on how you wish to proceed. I have contacted you personally in regards to this to determine the best solution possible. Please get back at your earliest convenience. Susan Fraser cs@inthelighturns.com (800)757-3488

Posted 2 years ago

“I love the urn Prompt service. Very happy with it.”

Helpful Report

Posted 2 years ago

Hi Vesna, Thank you so much for your 5 star rating and the kind words! I'm so glad you received prompt service and are pleased with your urn. It's always a pleasure to hear that customers love our products! Take care! Susan Fraser

Posted 2 years ago

“The urn I ordered was even more beautiful than I expected.. Thank you so much for the beautiful urn. Wish I could have had a mini urn the same. Amazing work it truly was all I wanted it to be and then some.. I will be back for my personal urn...”

Helpful Report

Posted 2 years ago

Hi Brenda, Thank you so much for the complimentary review! We really appreciate it. We're thrilled that the urn you ordered was even more beautiful than you thought it would be. We do have this urn in a mini option and will send you the link for this! Thank you again for the review, take care! Susan Fraser

Posted 2 years ago

“Customer service is OUTSTANDING. I was extremely satisfied with staff adressibf my concern with empathy & compassionate..also expressing options to make me happy in resolving my issue.. Thank you again Mrs.K.Ballard Delmar,MD”

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Posted 2 years ago

Hi Keshia, Thank you so much for your 5 star rating of In The Light Urns. We really appreciate your kind words about our customer service and are so happy we were able to help you. Take care! Susan Fraser

Posted 2 years ago

“5 stars all the way. My urn arrived faster than anticipated. It looks better in person than it did in the photos. During a very trying time, I'm glad this transaction was seamless.”

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Posted 2 years ago

Thank you so much, Julia! We're thrilled that everything went smoothly and that you're so pleased with your urn. We appreciate your five-star rating and we're glad that it arrived quicker than you expected. Thanks again! Take care! Susan Fraser

Posted 2 years ago

“Fast shipping and nice selection of products”

Helpful Report

Posted 2 years ago

Thank you so much for your 5 star rating of In The Light Urns! We are so happy that you were pleased with our fast shipping and nice selection of products. It's much appreciated! If you have any questions, please let us know. Take care! Susan Fraser

Posted 2 years ago

“The urn is above beautiful. Thank you.”

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Posted 2 years ago

Hi Val, Thank you so much for your 5 star rating of In The Light Urns! We are so glad that you think the urn is beautiful. Thank you for your kind words! Susan Fraser

Posted 2 years ago

“Everything was perfect. From questions to answers and product. My questions were answered in a promptly manner, I received my order sooner than expected and the quality of my order was excellent. This brought comfort to me and my family during trying times. Thank you in the light urns for your service, blessings.”

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Posted 2 years ago

Hi Venessa, Thank you so much for the wonderful review of In The Light Urns, Vanessa! We are humbled that you found our service and product to be so satisfactory and brought comfort to your family during trying times. We appreciate you taking the time to share your experience. Take care! Susan Fraser

Posted 2 years ago

“Excellent service, on time delivery, fair pricing.”

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Posted 2 years ago

Hi Hadley, Thank you so much for your 5 star rating! We truly appreciate it. We're glad that our excellent service, on time delivery, and fair pricing met your expectations. Susan Fraser

Posted 2 years ago

In The Light Urns is rated 4.7 based on 4,982 reviews