In The Light Urns Reviews

Name: In The Light Urns
Address: 7143 West Pershing Ct., Visalia, Visalia
Rating: 4.71

4.7 Rating 4,982 Reviews

93 %

of reviewers recommend In The Light Urns

4.7

Based on 4,982 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

In The Light Urns 5 star review on 12th January 2024

283

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“THE ABSOLUTE BEST PRODUCT, SERVICE, COMMUNICATION, PRICES! SO CARING & THOUGHTFUL THROUGH THE ENTIRE PROCESS. MORE BUSINESSES NEED TO TAKE LESSONS FROM THIS COMPANY. ABSOLUTELY WOULD RECOMMEND TO EVERYONE & WILL ORDER AGAIN! JUST THE KIND OF SERVICE ONE NEEDS WHEN THEY LOSE A LOVED ONE!”

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Posted 2 years ago

Hi, Thank you so much for your wonderful feedback and for taking the time to acknowledge our efforts. We're deeply touched by your kind words. It's always our aim to provide the highest quality products and service during such sensitive times, and we're truly glad to hear that we were able to meet your expectations. Your satisfaction, along with every customer's, is what we strive for. The fact that you feel other businesses could learn from our approach is a high compliment indeed. It is humbling to know that you would recommend us to others and consider us for future needs. Your trust and confidence in us are greatly appreciated. Please accept our condolences once again for your loss. We understand how difficult this time can be, and we're here for you. If there's anything else we can assist with in the future, don't hesitate to let us know. Susan Fraser

Posted 2 years ago

“I ordered this for my son who passed away. He would love this urn. He was a die-hard 49ers fan! Thank you!”

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Posted 2 years ago

Hi Bettye, I want to express my deepest condolences for your loss. We can only imagine how challenging this time must be for you, and we are grateful that you trusted us to provide a fitting tribute for your beloved son. We are heartened to know that the 49ers-themed urn has resonated with you and would have been loved by your son. It's our aim to craft each piece with a level of detail and respect that reflects the uniqueness of the individual, honoring their passions and life. Your feedback means a lot to us and it serves as a reminder of why we do what we do. Please know that we are here for you during this difficult time and beyond. If you need any assistance in the future, do not hesitate to reach out to us. Thank you once again for choosing us and for sharing your experience. Susan Fraser

Posted 2 years ago

“Loved everything we got! Definitely recommend”

In The Light Urns 5 star review on 11th May 2023

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Posted 2 years ago

Thank you so much for the 5 star rating, Kimberly! We're so glad you loved everything you got from us and that you would recommend us. We really appreciate your support! Take care! Susan Fraser

Posted 2 years ago

“Five stars for sure surpassed expectations very satisfied with the purchase of three urns from their imperfect urns selection! they were all immaculate and can honestly say I could not find a single imperfection on any of them at all. For them to offer such a service for grieving families is not only incredible but very thoughtful of them as well. Will go to them for all my grieving needs from now on, and will definitely recommend them to any grieving families that are looking for their loved ones final resting space. Thank you In The Light Urns for the beautiful urns we received from you !”

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Posted 2 years ago

Thank you so much Jaccene for your 5 star rating of In The Light Urns! It's wonderful to hear that you were so happy with the purchase of the three urns from our imperfect selection. It warms our hearts to know that we can provide grieving families with such a thoughtful service. We greatly appreciate you taking the time to share your positive experience and for the wonderful recommendation. Thank you once again! Take care! Susan Fraser

Posted 2 years ago

“In the Urns got it right the first time and I am very pleased with the the urn. Quick, efficient, and priced right. I recommend them without any hesitation.”

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Posted 2 years ago

Hi William, We are incredibly grateful for your kind words and positive review. It's always heartening to hear that we're able to provide our customers with the right product and service, especially at a time when they need it the most. Your satisfaction is our top priority, and it's wonderful to know we hit the mark for you. Take care! Susan Fraser

Posted 2 years ago

“Kind, thoughtful, and very prompt service. Products that are also kind to the earth.”

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Posted 2 years ago

Thank you Brenda for your 5 star rating of In The Light Urns. We are so pleased to hear how kind and thoughtful our service was, and that you found our products kind to the earth. We appreciate your kind words. Thank you! Take care! Susan Fraser

Posted 2 years ago

“You guys are great. I am very happy with my urns.”

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Posted 2 years ago

Thank you so much Sheryl for your 5-star review! We really appreciate your loyalty and are so glad that you are happy with your urns. It means a lot to us. If you have ay questions, please let us know! Take care! Susan Fraser

Posted 2 years ago

“Very good quality, great picture, perfect/”

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Posted 2 years ago

Thank you for your 5-star rating, Patty! We're so pleased you're happy with the quality of our urn and that the picture came out perfectly. We appreciate your feedback. Thank you! Take care! Susan Fraser

Posted 2 years ago

“Very fast delivery and my baby's little urn is perfect. I couldn't be more pleased.”

In The Light Urns 5 star review on 9th May 2023

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Posted 2 years ago

Thanks for the 5 star rating, Shone'sha! We appreciate your kind words on your experience. We're glad you have received your urn and that it was perfect! We appreciate your review! Take care! Susan Fraser

Posted 2 years ago

“Came in fast and easy to fill yourself. Love it!!”

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Posted 2 years ago

Thank you so much for the 5 star rating, Kristen! We are so glad you found In The Light Urns to be fast and easy to fill yourself. If you have any questions, please let us know. Take care! Susan Fraser

Posted 2 years ago

“I ordered an urn for my husband who passed away suddenly (and far too young). Not a pleasant task to search for and urn and I had an added challenge in finding something suitable to honor his Scottish nationality. I was pleased with the simplicity of the Thistle design urn. The black part looks a little "plasticky", but I thought it was very simple (which I wanted) and I was overall pleased. So much so, that I ordered a duplicate for my brother-in-law and his family, as we split his ashes to return to Scotland. The speed of In The Light Urns was remarkable, and the engraving is perfect. I would highly recommend this vendor.”

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Posted 2 years ago

Thank you so much for such a lovely 5 star rating, Eileen! It sounds like your husband's In The Light Urns Thistle Design was particularly meaningful to you and his family in the wake of the sudden, far-too-young passing. We are so pleased to see that you have had a good experience with us and we appreciate the kind words which you shared in your review. It is particularly rewarding to see that, in the spirit of honoring your husband's Scottish nationality, you chose to share his legacy with family by splitting his ashes in two, with one being returned to Scotland. Thank you for putting your trust in us for this important task. We are so glad that we could be part of this journey, and we hope that you will continue to find comfort in your memories. Take care! Susan Fraser

Posted 2 years ago

“Thank you Lourosa, and in the Light Urns for your great customer service and personal attention to detail. Can't wait to see my Raku Cremation Urn!”

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Posted 2 years ago

Hi Lee, We apologize for the disappointment you experienced with your urn. We understand how important it is to have an urn that reflects the beauty and uniqueness of your loved one. We are sorry that the urn you received did not meet your expectations and we take your feedback seriously. I have contacted you personally in regards to this to determine the best method of resolving the issue. Please get back to us as soon as possible as we never like to see our customers unhappy and would like to resolve this issue the best we can. Susan Fraser cs@inthelighturns.com (800)757-3488

Posted 2 years ago

“Beautiful urns, rush order came quickly. Great service, would highly recommend”

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Posted 2 years ago

“The engraved plaque arrived quickly and was perfectly done.”

In The Light Urns 5 star review on 8th May 2023

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Posted 2 years ago

Thank you so much, Jamie, for your 5 star rating of In The Light Urns! We're so glad to hear that you were pleased with your order. The engraved plaque arriving quickly and being perfectly done was the cherry on top! We appreciate your support! Take care! Susan Fraser

Posted 2 years ago

“We were looking for a rocket ship necklace urn charm for my daughter's very special pet that passed away and were not able to find one until here. The charm urn is perfect and just exactly what we had wanted. It arrived in just days, before we could pick up the ashes, which was perfect. Couldn't have imagined an easier transaction. My daughter was able to fill it herself with the instructions and she wears it everyday. Thank you”

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Posted 2 years ago

Thank you for your wonderful review, Catherine! We are so pleased to hear that the rocket ship necklace urn charm was exactly the special keepsake that you and your daughter were hoping for. We know how difficult it can be to find a unique piece to honor a very special pet, so we are humbled by your praise. Thank you for your kind words and thank you for choosing In The Light Urns. Take care! Susan Fraser

Posted 2 years ago

“We appreciate all that you do to make this horrible time a memorable experience with great quality items! We loved every urn and necklace that we purchased! We thank you so much”

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Posted 2 years ago

Thank you so much, Star, for your 5 star rating of In The Light Urns! We are truly grateful for your kind words and for all that you do to make the difficult time in life more memorable and special. We truly appreciate you taking the time to provide your feedback. We are so happy that you enjoyed the urns and necklaces that you purchased. We thank you again for your review! Take care! Susan Fraser

Posted 2 years ago

“Excellent selection of urns. Fast quick delivery.”

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Posted 2 years ago

Thank you so much for your 5 star rating of In The Light Urns! We really appreciate you taking the time to share your experience. We are so glad that you found our selection of urns excellent and that our delivery was fast and quick. Thank you for your kind words! Susan Fraser

Posted 2 years ago

“Urn came out beautifully I love it says Excatly what I wanted it to say”

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Posted 2 years ago

Thank you very much Nishaa for your 5 star rating of In The Light Urns! We am so pleased to hear that the urn came out beautifully and that it said exactly what you wanted it to say. Your support means a lot to us! Take care! Susan Fraser

Posted 2 years ago

“Perfect came in a timely fashion”

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Posted 2 years ago

Hi Wayne, Thank you so much for your 5 star rating of In The Light Urns! We're so pleased to hear that the item came in a timely fashion and perfectly! Take care! Susan Fraser

Posted 2 years ago

“It's amazing. Thank you”

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Posted 2 years ago

Hi Patricia, Thank you so much for your 5-star rating of In The Light Urns, Patricia! Your feedback means a lot to us and we really appreciate your support. Susan Fraser

Posted 2 years ago

In The Light Urns is rated 4.7 based on 4,982 reviews