Name: In The Light Urns
Address: 7143 West Pershing Ct., Visalia, Visalia
Rating: 4.71

“This urn is absolutely perfect for my dad. He loved trains and this is a fitting resting place for him. The quality is better than expected. I did accidentally get a medium size which is not large enough for an adult. In The Light Urns has been extremely responsive and helpful in correcting this. Highly recommend!!”

Helpful Report

Posted 2 years ago

Hi Laurie, I am so sorry your experience with us was less than satisfactory, that is never our intention and we will definitely fix this for you. I do see with your order that the urn purchased was our "Train MEDIUM Cremation urn" Nevertheless, we never like to see our customers unhappy and I have contacted you personally to determine the best method of resolve in regards to this. Please get back to us at your earliest convenience. Susan Fraser (800)757-3488 cs@inthelighturns.com

Posted 2 years ago

“It was gorgeous and amazing quality. Came on time and Susan was very helpful at answering my questions”

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Posted 2 years ago

Hi Jennifer, Thank you very much for sharing your experience with us. It's fantastic to hear that you appreciated the quality of our urn and found it to be up to your standards. Moreover, we are delighted to know that we were able to assist you effectively. We take pride in the dedication of our staff to provide excellent customer service and your kind words are greatly appreciated. We appreciate your feedback and are pleased to have been able to deliver the urn on time for you. Remember, we are always here to help should you have any more questions or need further assistance. Susan Fraser

Posted 2 years ago

“Product is very well made and received very quickly”

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Posted 2 years ago

Hi Darleen, Thank you so much for your positive review. We're delighted to hear that you were satisfied with the quality of our urn and that our shipping process met your expectations. Providing our customers with top-notch products and efficient service is of utmost importance to us. Your feedback reassures us that we're on the right track. Should you need any further assistance, please do not hesitate to contact us. We're here for you. Susan Fraser

Posted 2 years ago

“Was quick service and great followup on consumers quality of service”

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Posted 2 years ago

Hello Harold, Thank you for taking the time to provide us with your feedback. We truly value your input and are sorry to hear about the difficulties you experienced while trying to install the ashes. We strive to ensure our products are not only aesthetically pleasing but also practical and easy to use. We apologize if the design of the urn and the provided funnel didn't meet these standards in your case. We appreciate your constructive feedback and will certainly take it into account for our future design improvements. Meanwhile, if you have any other concerns or if there's anything else we can assist you with, please don't hesitate to reach out to us. Your satisfaction is our top priority, and we're committed to providing you with the best service possible. Thank you again for your feedback. Susan Fraser

Posted 2 years ago

“It is perfect, thank you so much.”

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Posted 2 years ago

Thank you so much for your fantastic 5 star rating of In The Light Urns! We appreciate your kind words and are so pleased that you are happy with your purchase. It is greatly appreciated! Thank you again! Take care! Susan Fraser

Posted 2 years ago

“The entire process was easy step by step. The actul neckace was hard to find and you all had it and I was more than pleased with the customized engraving.”

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Posted 2 years ago

Hi Karla, Thank you for sharing your positive experience with us. We are thrilled to know that you found our process easy to navigate and that the necklace you were seeking was available in our collection. We take great pride in the craftsmanship of our products, and your satisfaction with the customized engraving brings us immense joy. It's our pleasure to provide pieces that not only meet but exceed our customers' expectations. Your kind feedback serves as great motivation for us to continue offering high-quality products and exceptional service. Should you need any further assistance or have any other needs in the future, please don't hesitate to reach out to us. Thank you again for your kind words and for choosing our service. Susan Fraser

Posted 2 years ago

“Excellent service and a beautiful product”

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Posted 2 years ago

Thank you, Henry, for your 5 star rating of In The Light Urns. We are so glad to hear that you were happy with our excellent service and beautiful product. Your kind words mean a great deal to us. Take care! Susan Fraser

Posted 2 years ago

“They were quick in sending me a knew one! Had an issue with the glue. Thank you!”

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Posted 2 years ago

Thank you so much for your 5 star rating, Tina! We really appreciate it, especially since you had an issue with the glue, but we were able to quickly send you a new one. We're so glad that everything worked out for you. Thank you again for your business and support! Take care! Susan Fraser

Posted 2 years ago

“I’m very happy with the product and I was able to put my mom ashes in it easily with the tools provided. Sadly I had an accident on my motorcycle and I feel that my mom in my bell and her angels were there to protect me. Thank you for getting the bell to very quickly.”

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Posted 2 years ago

Hi James, We're deeply moved by your review and want to express our heartfelt thanks for sharing your personal experience with us. It's gratifying to know that our product has played a small part in helping you maintain a tangible connection with your beloved mother. We hope that the urn and the bell continue to bring you a sense of peace and comfort. We're also relieved to hear that you're safe after your accident and touched by your sentiment about your mother and her angels watching over you. Our thoughts are with you during these challenging times. Lastly, we appreciate your kind words about the timely delivery. We strive to make our services as efficient as possible for our valued customers like you. If you ever need further assistance or have any queries, please don't hesitate to get in touch. Thank you once again for your uplifting feedback. Please take care. Susan Fraser

Posted 2 years ago

“Beautiful urn, quick and easy ordering, fast accurate delivery”

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Posted 2 years ago

Hi Donna, Thank you for your uplifting review! We're elated to know that the beauty of the urn met your expectations and that our ordering and delivery process provided you with the convenience and speed you deserved. Your feedback not only motivates us but also helps us in maintaining the standards of our services. Rest assured, we will continue striving to make your experience with us as seamless and satisfactory as possible. If there's anything else you need or any questions you have in the future, don't hesitate to reach out. We're here to help! Again, thank you for choosing us and for taking the time to share your positive experience. Susan Fraser

Posted 2 years ago

“It looks great Thank you”

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Posted 2 years ago

Hi Jeffrey, Thank you so much for your kind words and positive feedback! We're thrilled to hear that you are satisfied with the appearance of the urn. Our team works diligently to ensure every piece we create is of high quality and meets the expectations of our valued customers like you. Your satisfaction is our greatest reward. If you have any further needs or questions, please don't hesitate to reach out to us. Once again, thank you for your support and for taking the time to review our product. Susan Fraser

Posted 2 years ago

“Beautifully created and durable keepsake urns. Engraving and charms came out just as pictured. Very happy with the product, the shipping, and communication. Would recommend!”

In The Light Urns 5 star review on 17th May 2023

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Posted 2 years ago

Hi, We are truly delighted to read your kind feedback! Thank you for taking the time to share your positive experience with us. Knowing that you are very happy with the keepsake urns, the engraving, and charms, and that they arrived just as pictured, gives us great joy and motivation. We're particularly pleased that you found our communication and shipping to be satisfactory. We always strive to make the process as seamless and stress-free as possible for our customers. Thank you so much for your recommendation, it means the world to us. If there's anything more we can assist you with in the future, please don't hesitate to reach out. Susan Fraser

Posted 2 years ago

“It's arrived and I'm so relieved to find it complete”

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Posted 2 years ago

Hi Caitlin, Thank you for your review. We're so pleased to hear that your urn has arrived safely and in complete order. We understand how important this item is to you, and we're glad we could provide some relief during this difficult time. Your satisfaction is our utmost priority, and we're here to assist you further should you need any help. Please don't hesitate to reach out to us. Once again, thank you for choosing us. We're grateful for your support. Susan Fraser

Posted 2 years ago

“good thank you”

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Posted 2 years ago

Hi Eric, Thank you for your review! We're pleased to know that you had a good experience with us. Your satisfaction is our top priority, and your feedback means a lot to us. Should you need any further assistance or have any questions in the future, please don't hesitate to reach out. We're here to help. Susan Fraser

Posted 2 years ago

“The biodegradable water urns were both beautiful.”

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Posted 2 years ago

Hi Trina, Thank you so much for your kind words and the five-star review. We're delighted to hear that you found our biodegradable water urns beautiful. At In The Light Urns, we strive to provide products that are not only environmentally friendly, but also serve as fitting and respectful tributes. We're so glad to know that our urns met your expectations. Your feedback is greatly appreciated and will help us continue to maintain our high standards of quality and service. If there is anything more we can assist you with now or in the future, please don't hesitate to contact us. Best wishes, Susan Fraser

Posted 2 years ago

“So pleased that the product is exactly as pictured and promoted. I am also pleased with the quality.”

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Posted 2 years ago

Hi, Thank you for taking the time to share your positive experience with us. We're thrilled to hear that you're pleased with your purchase and that the urn you received matched your expectations based on our online representation. Quality is something we deeply care about, and knowing that you're satisfied with it truly makes our day. We strive to maintain transparency with our customers, ensuring that the product you see online is exactly what you receive. We're grateful for your feedback, and should you need any further assistance or have any more needs in the future, please don't hesitate to reach out. Susan Fraser

Posted 2 years ago

“I was impressed by how fast the order for my husband's urn was processed and shipped. It looked amazing when it arrived.”

In The Light Urns 5 star review on 15th May 2023

Helpful Report

Posted 2 years ago

Hi Nancy, Thank you so much for taking the time to share your experience with us. We're glad to hear that you found the ordering process efficient and that the urn for your husband arrived in a timely manner. We are especially pleased that the urn met, and hopefully exceeded, your expectations. Our team works diligently to ensure each piece we create is crafted with the utmost care and respect. We understand this is a difficult time for you, and we're grateful that we could provide some comfort in ensuring a smooth process for you. If there's anything more we can do to assist you, please do not hesitate to reach out. Susan Fraser

Posted 2 years ago

“The urn I ordered was beautiful and exactly what I hoped for. After the order was submitted I was given a 7-10 day eta but it came in less than 5. I’m extremely grateful for the work that was put into my request. Thank you so much.”

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Posted 2 years ago

Hi Dante, We're truly touched by your heartfelt review and are so glad to know that the urn exceeded your expectations. Our team strives to craft each piece with great care and respect, and it's always rewarding to hear that this work is appreciated. We understand how important it is to receive your order promptly, particularly during such a sensitive time. We're delighted that we were able to exceed the estimated delivery timeline and get your order to you quicker than anticipated. Thank you for recognizing the effort we put into each request; it's our honor to support our customers during these moments. If you ever need further assistance, please don't hesitate to reach out to us. Susan Fraser

Posted 2 years ago

“This company was amazing to work with. I needed a last minute certified biodegradable water urn for a burial at sea from a cruise ship. They made sure it arrived before my sail date and kept me up to date on the status. Any questions I asked via email were answered promptly. I am so grateful for the extra attention they gave me. The water urn was perfect! Date of experience: April 25, 2023”

Helpful Report

Posted 2 years ago

Hi Lou Ann, Thank you for taking the time to leave such a wonderful review. We're thrilled to hear that we were able to provide a level of service that met your needs during this challenging time. We understand the importance of delivering not only a product that fits your requirements, but also a service that is respectful, attentive, and timely. Knowing that we were able to help facilitate a meaningful burial at sea for your loved one is incredibly gratifying for our entire team. We strive to be responsive and supportive in all our customer interactions, and we're pleased to hear that you found our communication and assistance helpful. Your feedback is genuinely appreciated and serves as a reminder of why we do what we do. If there's anything else we can assist you with in the future, please do not hesitate to reach out. Susan Fraser

Posted 2 years ago

“I love the urn. It is beautiful and I am very happy with it! Thank you very much for sending it in such a prompt time during such a difficult time for my family.”

Helpful Report

Posted 2 years ago

Hi Jennifer, Thank you very much for taking the time to share your feedback. We're deeply gratified to hear that you love the urn and find it beautiful. It's our honor to provide a meaningful resting place for your loved ones. We understand that timely delivery is crucial, especially during challenging times like these. We're glad to know that our efforts to promptly fulfill your order were appreciated. Please accept our deepest condolences for your loss. If there's anything else we can do to support you during this time, do not hesitate to reach out. Susan Fraser

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

In The Light Urns Reviews